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  • Office 2013 Click to Run won’t update

    Posted on Ratters1960 Comment on the AskWoody Lounge

    Home Forums AskWoody support Microsoft Office by version Questions: Microsoft Office Office 2013 Click to Run won’t update

    This topic contains 5 replies, has 3 voices, and was last updated by  Ratters1960 1 month, 1 week ago.

    • Author
    • #2085936 Reply

      AskWoody Plus

      I recently updated my laptop from Win 7 Pro to Win 10 Pro. After upgrading I then did a clean install of Win 10. All working well. When I initally installed Office 2013 Home and Business on the Win 7 Pro OS I downloaded it and burned it to a DVD and then installed it from the DVD, the idea being to prevent CTR, which didn’t work but eventually proved useful as I didn’t need to worry about it updating and never had any problems.  When installing Office from the DVD on the new installed Win 10 Pro OS I disconnected from the internet and the installation went well. All office programs open including MS Outlook, however office is not updating and still showing as the orignal version 15.0.4433.1508 . I have tried the following 1 – disabling and then enabling updates, 2 – Quick Repair and 3 – Online Repair, all with no success. Interstingly enough when I try Online Repair I get the following message
      Internet connection needed
      Online Repairs need the internet and it looks like you may not be connected.

      You can try a Quick Repair while offline, or try an Online Repair again once you’re connected.

      If you think you are connected, you can go online to get more help

      Go online for additional help

      Error 30094-9

      I am definitely connected when this message appears so it makes no sense and in addition the 2 links included in the message do not respond either. My questions are these and how do I correct it

      1 – What is causing the Error Code and how do I get round the probelm? 2 – While this is definitely a CTR, since it is not updating can I install the updates as if Office had been installed using MSI?

      Many thanks for any help you can offer.

    • #2085960 Reply

      AskWoody MVP

      You need to be logged in to your Office account to get updates. C2R installations must be updated via C2R and not MSI.


      1 user thanked author for this post.
    • #2086173 Reply

      AskWoody Plus

      Thanks Joe. I thought that might be the case regarding MSI. I am logged in to my Office/MS Account. I’m wondering if it is happening because I installed Office from a disc without being connected to the internet. Since I can access the installation file via my Office account I shall uninstall Office and then re-install Office from my Office Account and see if that works.

    • #2086439 Reply


      Did you set internet connection to metered on Win 10?

      anyway, from latest vcab file, it seems updating require minimum version 15.0.4446.1000

      so, you will have to download and latest version using Office deployment tool 2013

      1 user thanked author for this post.
    • #2086486 Reply

      AskWoody MVP

      If you uninstall and then reinstall using the online Office account you should get the most current version.


      1 user thanked author for this post.
    • #2086819 Reply

      AskWoody Plus

      Thanks Both

      Joe – Thats what I did. Uninstalled Office and re-installed it from my office account and it gave me the most up to date version. So all good. Also confirmed by the fact that all 4 boxes  “update now, disable updates, view updates, and about updates” now showing in the accounts section of word etc. Only had the last three listed on the initial install.

      Abbodi86 – Win 10 not set to metred internet connection. That’s good to know about which version required to get the updates.

      Will in future use the install tool in my Office account to ensure latest version installed if I ever need to uninstall and re-install again.

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