Topic: Office 365 Update Crashes Right Click Context Menu @ AskWoody

Office 365 Update Crashes Right Click Context Menu

Posted on WShlewton Comment on the AskWoody Lounge
Home › Forums › AskWoody support › Microsoft Office by version › Office 365 and Click-to-Run › Office 365 Update Crashes Right Click Context Menu
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- - July 10, 2020 at 2:10 pm #2279199
    WShlewton
    AskWoody Plus
    
    Once again Office 365 tried to update, and there was no reason for it because auto updates were stalled. Once again it caused the Right Click options of Open, New, and Print to vanish. I am told these options are installed with the installation of Office. In addition, this time, and maybe it was the same before, a Windows support technician also noticed that the option to scan using Windows defender was missing.
    
    It appears they are now saying that a clean install is necessary but that is the last thing I would want to do. So, in watching the first Office support person I noticed he tried to edit the Registry key –
    
    HKEY-CLASSES_ROOT
    
    *
    
    shellex
    
    ContextMenuHandlers
    
    but it did no good. I am thinking he may have had the wrong Registry key.
    
    Does anyone know what Registry Key the installation of Office 365 edits to give the Right Click menu the Open, New, and Print options? And then what editing needs to be done to fix this problem.
    
    Thanks
    
    This topic was modified 6 months, 1 week ago by WShlewton.
    
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