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  • Office current branch triggers Outlook Bug

    Home Forums AskWoody blog Office current branch triggers Outlook Bug

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      • #2362680
        Susan Bradley
        Manager

        @b pointed me to several threads in the answers forums where in Version 2014 ” quite a few home users and companies have found that Version 2104 (Buil
        [See the full post at: Office current branch triggers Outlook Bug]

        Susan Bradley Patch Lady

        2 users thanked author for this post.
      • #2363472
        td97402
        AskWoody Plus

        Hey Susan,

        Can confirm.  Saw this on a Windows 10 Pro computer at a client’s office yesterday.  It was only because I read your posts every day that I knew what was going on.

        Thanks,

        Tim

      • #2363974
        dudesweet
        AskWoody Plus

        Anyone know if “monthly (enterprise)” channel is impacted?

        • #2364003
          b
          AskWoody MVP

          No, not affected.

          The bad build (Version 2104) did not yet reach that channel (which is still on Version 2101/2102), and should be fixed before it does.

          Windows 10 Pro version 21H1 build 19043.985 + Microsoft 365 (group ASAP)

          1 user thanked author for this post.
      • #2364692
        Brian1664
        AskWoody Plus

        Windows 10 Pro (2004)  Office 2016 C2R

        Thanks for the warning, though I can confirm another bug.

        Since I did an over the top repair install last week, my Outlook 2016 C2R client connects to Microsoft Exchange instead of the IMAP servers. This bug seems to be much more complex than first suggested.

        I can confirm this, as I have spent the last 2 hours with a Microsoft technician joined remotely to my PC in a limited capacity. He confirmed that they were experiencing problems with the Outlook IMAP servers.

        We tried several things on my end, to make sure it was not my daftness, and he confirmed what I already new, that I have to use the Exchange Servers for now.

        I have also logged a support issue with the MS Office Team.

        As this happened after the (Re-install) I can understand why it would also happen with an version upgrade. I am glad that the Upgrade Version can be edited via Local Group Policy as to edit the Office Exchange Account I would require Group Policy, which I can’t run. Shame as it is impacting on my PC, with the constant Online mode.

        • #2364701
          Susan Bradley
          Manager

          What is the email address domain you are using (Outlook.com?) as his information sounds questionable and possibly wrong.  Exchange online provides IMAP access, you are connecting to the same cloud email.

          Have you tried totally blowing off the account and resetting it up again?

          Susan Bradley Patch Lady

          • #2364736
            Brian1664
            AskWoody Plus

            I was connecting to my outlook.com account using @hotmail.co.uk alias, have been using the following settings on my client and it was on the web access as well. I have been using the since Hotmail changed to Outlook.com

            Incoming Mail Server: imap-mail.outlook.com    993 Encryption Type: SSL
            Outgoing Mail Server: smtp-mail.outlook.com    587 Encryption Type: STARTTLS

             

             

        • #2364703
          b
          AskWoody MVP

          Shame as it is impacting on my PC, with the constant Online mode.

          Could you explain what “constant Online mode” means in practice?

          Windows 10 Pro version 21H1 build 19043.985 + Microsoft 365 (group ASAP)

          • #2364738
            Brian1664
            AskWoody Plus

            What I have read from hours on the net is that Microsoft Exchange is an Active Sync server, therefor forever online syncing.

            If this is wrong then that part of my first comment is wrong…

            • #2364743
              b
              AskWoody MVP

              My connection from Outlook 365 to Outlook.com is Exchange, but it still uses scheduled Send/Receive settings (along with an option to send immediately when connected).

              What practical problem do you currently have in Outlook?

              Anything not working as it should?

              Windows 10 Pro version 21H1 build 19043.985 + Microsoft 365 (group ASAP)

              • #2364747
                Brian1664
                AskWoody Plus

                I am a sole user, not a Company, I have no server and use the outlook client for convenience. I cannot even change the Account name it just comes up with the whole email address, I store all my emails and contacts & calendar in a .PST file, which is backed up nightly to another External drive. I don’t even have a 365 Subscription, just a Microsnoopy Live account.

                I am having to put up with Microsoft Exchange for now, but the point is there is a bad bug affecting computers. Also I want to have my computer running as I want it.

                It’s the principal of it.

                1 user thanked author for this post.
              • #2364754
                Susan Bradley
                Manager

                Live.com uses online Exchange which provides several “protocols” to connect to your email.  IMAP is one, pop is another, activesync is yet another.  They are ALL email protocols that are offered up by Microsoft Exchange.  (This support guy is clueless IMHO).  I would go through the process of letting it set up the account again and reenter your email address and password.  So when he says you now have to use Microsoft Exchange server, you’ve been using a Microsoft Exchange server for years already. I’m wondering if you’ve been using pop (send/receive) rather than IMAP?

                Susan Bradley Patch Lady

                1 user thanked author for this post.
              • #2364821
                Brian1664
                AskWoody Plus

                Thanks for the reply.

                I have been building PC’s and configuring them since after my first purchased “Time Computer” back in ’98. I build for myself, family and friends, from XP through Windows 10 (2004). I realise that my limits stop with server setups.

                I do understand the different protocols, and I have always setup my Outlook with the same settings (from my email setup notes), for my computer they are

                Incoming Mail Server: imap-mail.outlook.com    993 Encryption Type: SSL

                Outgoing Mail Server: smtp-mail.outlook.com    587 Encryption Type: STARTTLS. In the status bar it would just say “Connected”.

                I have always used these IMAP settings on my computer  and have not had a problem until now, since my repair to the OS (last resort) due to issues with Windows Update.

              • #2364755
                Susan Bradley
                Manager

                Let’s slow down and start over shall we?  What are you seeing that is happening to your Outlook that is different from before?

                Susan Bradley Patch Lady

              • #2364822
                Brian1664
                AskWoody Plus

                The differences are that my email settings have changed from the IMAP Server setting, to the Exchange Server.

                In the status bar it would just say “Connected”. Now it says “Connected To: Microsoft exchange.”

                I am unable to change basic settings such as Account Name, as it is greyed out. After research on the web I found that I could only change this via the Group Policy settings, which of course I don’t have. Local Group Policy does not have the ability to change it.

                 

              • #2364825
                Brian1664
                AskWoody Plus

                Update: I don’t often use my laptop. It is Windows 7 and has Outlook 2010.

                This email client has stopped working and keeps coming up with a password prompt which won’t accept my Password.

                I last used this machine about 6 weeks ago with no problems.

                Microsoft has definitely changed something with regard Email Clients access.

                Unless this is just because it is Outlook 2010.

              • #2365321
                Susan Bradley
                Manager

                Outlook 2010 is no longer supported. Having it say “connected” to now “connected to Exchange server” just means that they changed something on the cloud end, not your Outlook 2010.

                I don’t believe Outlook 2010 is a supported client anymore which may be your problem.

                 

                Susan Bradley Patch Lady

              • #2365332
                anonymous
                Guest

                Thanks Susan

                Yes I agree about the changes in 2010, it was just an old copy I had, so just used it for the laptop, I seldom used it. I expected it would stop working at some stage. I just double checked the server settings on it, which was the IMAP settings I stated, which were also the same on my main desktop PC.

                The Having it say “connected” to now “to Exchange server” was more about my desktop, so I think they have changed something on their side. Maybe they are weening people off those servers, and onto the Exchange server. Interesting though is that MS support could not or would not say what was happening, and have passed me to the MS Office support, which I thought is where I was!

                MS seems very coy on this 🤔

                Though now Paul has given me advice that I can change the options in the registry, so I’ll try that later and I will be happy then.

                I just wish MS would let people know, before changing things like this. Information is key!

                Cheers Brian

                 

      • #2365101
        Paul T
        AskWoody MVP

        I am unable to change basic settings such as Account Name, as it is greyed out

        Group policy that blocks configuration changes is just a registry setting, that you can adjust manually.

        Look in the following registry key and let us know if there are any settings. (the number 16 may be different on your machine)
        HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Outlook

        To run the registry editor, press Win R and type regedit

        cheers, Paul

        p.s. if you post screenshots, make sure you draw over email addresses / personal details.

        • #2365277
          anonymous
          Guest

          Thanks Paul

          I didn’t realise that I could change it in the registry, as I said things that are normally associated primarily with servers are not usually something I deal with.

          Thanks for the key details as well. This will make me happy to keep it as it currently is.

          Cheers Brian

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