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  • Office install hangs

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      • #2341504
        WSlavoro
        AskWoody Plus

        I installed a new SSD in our computer and I’m trying to install Office 2019. The “Please stay online while Office downloads” progress meter is at the end, but a separate box says “We’re getting things ready”. This has been on the screen for a very long time and nothing changes. Am I doing something wrong? I’m installing on an admin account.

        This was purchased through my wife’s school system. All we got was a 2MB Office.exe installer.

      • #2341701
        Paul T
        AskWoody MVP

        You may just have a slow internet connection or the MS servers are busy. If it hasn’t worked after an hour, a reboot may be in order.

        cheers, Paul

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