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  • Office Update 20Nov2019

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 Office Update 20Nov2019

    This topic contains 4 replies, has 2 voices, and was last updated by  rdleib 2 weeks ago.

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    • #2008653 Reply

      rdleib
      AskWoody Plus

      Win10 1903. I have updates paused,  feature updates for 180 days, quality updates for 30 days, paused until 12/2/2019.

      This morning (0900) when I tried to open a spreadsheet, excel (2019) wouldn’t open, a box opened up and said Microsoft was updating Office. The box stayed open a bit, then another box opened that said the app failed to open correctly. When I closed that the update box was gone. So I tried to open Word (2019) and the same thing. Finally I rebooted the computer and there was no more “update” box, everything appears normal. Nothing showed on the screen when I was rebooting indicating an update was being installed.

      Then I read Office 365 crashed this morning. Seems like quite a coincidence. I checked my updates and the only thing updated today according to the update history is defender.

      Anyone have an idea what happened? Can a crash of Office 365 impact Office 2019? I have Windows Defender and Malewarebytes Premium running, nothing in either of those that would indicate something evil… Thanks for any help/ideas.

    • #2008729 Reply

      joep517
      AskWoody MVP

      I believe all the current Office suites use the click-to-run update process. This can sometimes take a while to complete. To see the updates, go to File (or Home), Account (or Office Account), Update Options drop down, then View Updates.

      --Joe

    • #2008891 Reply

      rdleib
      AskWoody Plus

      Thanks, Joe. I did as you advised, wish the “view updates” showed actual updates on my computer with dates and such rather than generic new features… That said I have had previous updates when opening one of the office apps, but never had them crash the app and not install – wasn’t able to open any office apps until I rebooted. Anyway, thanks for the insight, appreciate the response.

       

    • #2008913 Reply

      joep517
      AskWoody MVP

      I’ve had some strange things happen when I tried using an Office app during an update. Crash, not start, no error message, some strang message. I generally check for updates in one of the apps pretty regularly. When an update starts I just shutdown all Office apps and wait (usually impatiently) for the update to complete.

      --Joe

    • #2008953 Reply

      rdleib
      AskWoody Plus

      I’ve never deliberately updated office, but just did after your comment and it did update just fine, so will have to do that on a regular basis. Thanks for the tip, Joe.

       

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