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  • Office365 Alerting for Tenant accounts

    Home Forums Admin IT Lounge Office365 Alerting for Tenant accounts

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      • #2377937
        AskWoody Plus

        Hi, we are a small MSP with about 15 clients in our Office365 Partner Portal.

        We are having a problem with receiving notifications. There appear to be multiple alerts that are set by default to go to the “Tenant Admin” account. However, there is nothing that indicates what this account is. We also ran a message trace and found nothing. We manually added our admin account E-mail addresses to critical alerts (along with the tenant admin default) and now receive them. We can another message trace looking to see if those E-mails went anywhere else and they did not.

        Is there a way to designate an email address as “Tenant Admin” that will be contacted for these alerts?

        Also, given this issue, is there a way to ensure that we are alerted when there are issues detected on our tenant/customer accounts or do we have to setup mail forwarding from a designated account internally? Im curious because this is extremely tedious and assume there is a better way to do this.

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