News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • Outlook 2010 cannot see messages in the Sent folder

    Posted on Chris B Comment on the AskWoody Lounge

    Home Forums AskWoody support Microsoft Office by version Office 2010 and earlier for PC Outlook 2010 cannot see messages in the Sent folder

    Topic Resolution: Resolved

    This topic contains 4 replies, has 2 voices, and was last updated by  Chris B 5 months, 2 weeks ago.

    • Author
      Posts
    • #337387 Reply

      Chris B
      AskWoody Plus

      I have an odd problem that has just started on Outlook 2010, after many years of relatively smooth running.  I am running Outlook 2010 32 bit under Win 7 64 bit Home premium. I have two main accounts in Outlook, my ISP account running under POP which operates via the normal Outlook.pst file and the main account in my own domain running on IMAP, which I access on my PC and also on an Android tablet and Android phone.

      A few days ago, Outlook stopped being able to see the messages in the Sent folder within the IMAP account. They are there on the server, because I can see them on the tablet. There are two relevant folders, for some weird reason – Sent  and Sent Messages.  I have tried directing the saved messages to both, with the same result, but on one occasion, the Sent Messages folder briefly showed one unread message, before going to nothing, which indicates there is some action occurring.

      In the Options menu of Outlook, it is set to Save copies of messages in the Sent Items folder.

      If I direct Outlook to “save sent items in the Sent Items folder on this computer” in the account properties dialogue of the IMAP account, then they go into that folder in the Outlook.pst file. That works, but is less than ideal for me because I have to move them elsewhere before I can see them on my tablet or phone.

      If I use the ISP POP account, then messages are saved properly, but of course that account is not available to me on mobile devices.

      I have not installed any of the Feb 2019 patches, either Windows or Office. The only other change I have made in my system is to upgrade from Acronis True Image 2011 to 2019, but the system was running smoothly for a week after the upgrade before this problem arose.

      Does anyone have any bright ideas?

       

      Chris
      Win7 Home Premium 64 bit Group A

    • #339593 Reply

      Lugh
      AskWoody_MVP

      Chris, it’s been a while since I ran Outlook 2010 on Win7 [always POP accounts], so these are just guesses:

      1. Change whichever is set as the default account.

      2. Use a separate profile for each account—this should work, but may be unpalatable to you.

      Lugh.
      ~
      Alienware Aurora R6; Win10 Home x64 1803; Office 365 x32
      i7-7700; GeForce GTX 1060; 16GB DDR4 2400; 1TB SSD, 256GB SSD, 4TB HD

    • #339601 Reply

      Chris B
      AskWoody Plus

      Lugh

      Thanks for your thoughts.

      Setting up a separate profile for each account would, as you suggest be a pain – worse than the work around I have going at the moment (the setup in the 4th para of my original post).

      Changing the default account – if I interpret properly what you mean, that would just mean that all my outgoing emails would go from my POP account at my ISP, and is much the same as the current workaround.

      I think I am going to set up a new email account with identical setup to my current IMAP account, see if that works and, if it does, delete the old account. My son tells me that worked on my wife’s machine on Outlook 2007 some time ago. I’ll post back here with the results.

      Chris
      Win7 Home Premium 64 bit Group A

    • #340424 Reply

      Lugh
      AskWoody_MVP

      Changing the default account – if I interpret properly what you mean, that would just mean that all my outgoing emails would go from my POP account at my ISP, and is much the same as the current workaround.

      Sorry Chris, I should have been clearer. I meant just the physical act of changing the default account, and restarting Outlook. Sometimes that kind of thing ‘kickstarts’ a function which has become ‘stuck’.

      Outlook Account Settings—set Default

      I think I am going to set up a new email account with identical setup to my current IMAP account, see if that works and, if it does, delete the old account. My son tells me that worked

      Yes, that’s definitely worth a shot too.

      Lugh.
      ~
      Alienware Aurora R6; Win10 Home x64 1803; Office 365 x32
      i7-7700; GeForce GTX 1060; 16GB DDR4 2400; 1TB SSD, 256GB SSD, 4TB HD

      Attachments:
    • #340515 Reply

      Chris B
      AskWoody Plus

      Lugh

      Sorry Chris, I should have been clearer. I meant just the physical act of changing the default account, and restarting Outlook. Sometimes that kind of thing ‘kickstarts’ a function which has become ‘stuck’.

      Nice idea but, for me, no cigar.

      I rebuilt my mail account. By that I mean:

      1 I backed up the pst file in my current IMAP account.

      2 I built a new email account with identical parameters to the original IMAP account.  This account can now see the missing messages in the Sent and Sent Messages folders.

      3 I restarted Outlook to force it to sync the new account and rebuild the pst file.

      4 I set the new account to be my default, and removed the old account from the send/receive groups.

      5 I will also need to rebuild my email rules that filter incoming mail. Also my Favourites, short-cuts, Outlook today and perhaps the odd other convenience factor that I have currently forgotten.

      6 After a testing period of untroubled running, I will delete the old IMAP account, the pst file behind it and the backup.

      So the problem appears to be solved. The conclusions I reach are:

      Sometimes Outlook gets its unmentionables in a royal twist. When it does so, there is no point in trying to untwist them – that road leads to insanity and assured failure. The only thing to do is to rebuild, and delete the mess that Outlook created!

      Chris
      Win7 Home Premium 64 bit Group A

      1 user thanked author for this post.

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: Outlook 2010 cannot see messages in the Sent folder

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.