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  • Outlook 2010 continually asks for password

    Posted on WSTerryGH Comment on the AskWoody Lounge

    Home Forums AskWoody support Microsoft Office by version Office 2010 and earlier for PC Outlook 2010 continually asks for password

    Topic Resolution: Resolved
    • This topic has 12 replies, 1 voice, and was last updated 1 week ago.
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      • #2085614 Reply
        WSTerryGH
        AskWoody Plus

        Hi Folks  …Hate to be asking questions right after getting moved over from WS to AW, but a long day of spinning wheels and hopefully overlooking something easy.

        As per the topic title, here is the problem summarized >>Outlook 2010 continually asks for password (and obviously unable to send or receive email via outlook).

        System Win10 Pro recently upgraded to version 1909 (Jan11-20)  – Note problem started just today (Jan15) so its not obviously  related to the 1909 upgrade.

        It did start after I updated my Google account information to delete what I was told was an un-needed security question since I added my cell # for 2 party authentication

        Online Research:

        https://social.technet.microsoft.com/Forums/en-US/bcd2d9c2-1a1b-4446-bf32-69fee8cdf11b/why-does-outlook-keep-prompting-for-password?forum=outlook

        https://www.google.com/search?client=ms-google-coop&q=Outlook+%2B2010+continually+asks+for+passwerd&cx=partner-pub-8149768367434061:nq87ncw56t8

        And Dianes note from : https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_windows8-mso_o365b/outlook-continually-prompts-for-the-password-in/20ddc117-f0a5-44e1-afd2-68e7e0f43833

        Diane Poremsky MVP  advice that I last tried:   …..Open the start menu and type Credential Manager – when it comes up, open it. Under windows credentials, delete all that begin with microsoftoffice16 – then restart outlook.

        Diane Poremsky [Outlook MVP]
        Outlook Resources: https://www.slipstick.com
        https://www.outlook-tips.net

        Where I stand>> Frist – verified on Firefox my Gmail account works ok and the  Gmail  password is ok + verified the Outlook2010 File/Account info was the same as installed (compared it to copies of the screen capture when setu);

        Re Credential Manager per Diane’s advice >> I found no “Outlook” items in the credential manager but three that referenced my main gmail account.  My first attempt was to edit/change the password for these items.

        Then per instructions, deleted those and rebooted pc and then restarted Outlook 2010 – no improvement /change  — still unable to send or receive email and continually getting popup requests for password

        Btw this is a POP3 account profile that has worked without a problem since I bought this Alienware R5 in May-2017.

        Thanks in advance for any help or ideas …. TGH

      • #2085633 Reply
        Kirsty
        Da Boss

        Did you try creating another test profile, as suggested in the TechNet link you gave?

        1 user thanked author for this post.
      • #2085848 Reply
        WSTerryGH
        AskWoody Plus

        Hi Kirsty — The basic answer is no — I did not setup a test account primarily since I verified nothing in the OL2010 account profile had been changed.

        I also read (and searched for 2010 and also test) the TechNet article but seems like the reference for 2010 is for Exchange setups which are quite different from the POP3 accounts, right?

        If you think I need to setup a test account please point me in the right direction on how to do that — I just did a search for “Outlook2010 test account” and the references seem all to be to the built in testing procedure at the end of the OL2010 profile setup.

        What am I missing?  TGH

      • #2085862 Reply
        Kirsty
        Da Boss

        Personally, TGH, I’d do the test profile, if only to prove that there isn’t a corruption in your current Office profile (even if there are no visible changes to the account). At least it would eliminate one potential issue, and history has shown it to be surprisingly helpful to test, far too often 😉

        If a new profile doesn’t work correctly, you can then know that your current profile in the software isn’t the problem.

        1 user thanked author for this post.
      • #2085886 Reply
        RDRguy
        AskWoody Lounger

        @WSTerryGH, try this …

        A while back in 2019 I also had the same issue with MS Outlook 2013 & 2010 and my gmail POP3 accounts.

        Log into your Gmail account using your browser and in your Gmail Account security settings, set “Less secure app access” to ON.

        The Google account help webpage here describes this setting somewhat and how to get to it within your Google Account.

        I guess Google considers MS Outlook as a “Less secure app” when accessing your gmail account via POP3 (maybe via IMAP also). There may be a way to enable 2 Factor authentication within MSOutlook 2010 & 2013 but after I got it working again, I didn’t bother to look into it further.

        Good luck 🙂

        Win7 - PRO & Ultimate, x64 & x86
        Win8.1 - PRO, x64 & x86
        Groups A, B & ABS

        • This reply was modified 6 months, 3 weeks ago by RDRguy.
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        • #2085901 Reply
          WSTerryGH
          AskWoody Plus

          Thanks for the testing idea Kirsty  — thankfully though when I got back to my desk after the gym there was RDRguy’s note which as explained below has solved the problem… nice and easy since I get very nervous playing around with Outlook’s profile accounts *s

          TGH

           

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          • #2085911 Reply
            WSTerryGH
            AskWoody Plus

            RDR –Thanks for the SIMPLE solution to the problem and after making the change (“Log into your Gmail account using your browser and in your Gmail Account security settings, set “Less secure app access” to ON.”) – I restarted OL2010 and all the old email came thru as it should and of course no longer the password window request.

            Its never a good thing to wish bad things happen to other people but sure glad you had the problem and creative sense to try the solution you came up with.  I had a hunch it was a google-related issue since the problem started after deleting what they /google said was unneeded security question, but whatever the case it worked .. and mega thanks again.

            TGH

            Sidenote — as I am new from Windows Secrets (thanks again Woody for the help), not sure if I needed to send a separate reply to you and Kirsty (and just saw a reply from ScotchJohn) — so thanks to all that have tried to help.  Hope I can return the favor someday but in the meantime have become a Plus Member 😉

            1 user thanked author for this post.
            • #2086583 Reply
              The Surfing Pensioner
              AskWoody Plus

              I find Google’s obsession with security a complete nightmare. Only the other day, Google emailed pressurising me to delete the Hotmail account my granddaughter uses to play Roblox on my Chromebook, on the grounds that it had not been accessed in the last six months! The little monkey’s on there every day………………….I mean, come on……………………..

      • #2085897 Reply
        ScotchJohn
        AskWoody Plus

        There IS another way to do this, and to address Google’s concern over the security of Outlook.

        I wish that I could remember the sequence of steps, but it ends with Google issuing you a password to cut-and-paste for use in Outlook, which is not the same password as you are using in the same Google account.  You edit your Outlook profile, paste in this password, and Google are unlikely to bother you again, at least not on that machine or that installation of Outlook.  One advantage of this route is that, when you go travelling, and sign in to GMail from a different IP address, Google does not regard that sign-in with any suspicion.  If you use your old, from Google’s point of view, simple password, Google will go on bothering you about the new IP address.

        I hope this is of some help.

        Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

        2 users thanked author for this post.
        • #2085925 Reply
          RDRguy
          AskWoody Lounger

          @ScotchJohn, if you can re-create the steps you did to solve this, I for one would be very interested.

          Win7 - PRO & Ultimate, x64 & x86
          Win8.1 - PRO, x64 & x86
          Groups A, B & ABS

      • #2085961 Reply
        ScotchJohn
        AskWoody Plus

        RDRguy – I’m going to plead advancing years, and not lay out for you the whole procedure.

        What I have done is to Google for “google + send + email + password + outlook”.  The first two hits from my search seemed to describe something close to what I remember doing.  Try that, see whether it works.

        I hope that may give you what you need.

        Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

        1 user thanked author for this post.
      • #2086003 Reply
        RDRguy
        AskWoody Lounger

        @ScotchJohn & @WSTerryGH

        I thank you sir, found this site here which explains exactly what you need to do to make the previous “msi” versions of MS Outlook (2010, 2013, 2016) work with Gmail accounts using 2 Factor Authentication & App Passwords obtained from Google.

        For sure this should/would be safer than just letting “Less secure app access” into your Google accounts.

        Only downside I see would be you’ll have to remember/record the new Google generated password in case you need to reinstall MS Outlook at a later date. Also not sure if you can still log into your Gmail account via browser using your original password.

        I’ll give this a try when I get some time and post my results here – hopefully I won’t lock myself out of my Gmail or other Google accounts as this would be bad … 🙁

        Win7 - PRO & Ultimate, x64 & x86
        Win8.1 - PRO, x64 & x86
        Groups A, B & ABS

        • This reply was modified 6 months, 3 weeks ago by RDRguy.
        1 user thanked author for this post.
      • #2284374 Reply
        WSTerryGH
        AskWoody Plus

        RDRguy — Many thanks for writing the above Jan16-20 piece on the need for getting Google 2-step ID to work with Outlook 2010 — the link to the MSOutlook.info page explained it all and as much as I hate taking these do-or die steps, I was forced into it as the ugly process of “what is your password” occurred on a day I had to send out needed information to a group I belong to that has nothing to do with the tech side of things.

        What is important that your information from last January saved me many headaches today so once again I appreciate it.  As an aside, besides saving the new Google PW to Outlook (all seems to be working fine), I also copied it to an email to both save to my tech directory as well as print out a copy to save with my instructions for re-installing Outlook if and when needed.

        TGH

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