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  • Outlook 2016 issue after May Windows v1909 patches

    Posted on Hailstorm Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Windows 10 version 1909 – November 2019 Update Outlook 2016 issue after May Windows v1909 patches

    Topic Resolution: Resolved


    • This topic has 3 replies, 2 voices, and was last updated 1 month ago.
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      • #2265752 Reply
        AskWoody Plus


        After installing the May Windows patches (for version 1909), I get the following error when trying to search in Microsoft Outlook (2016).
        “We’re having trouble fetching results from the server…”

        Also see this link:

        In a reply, “Runner59” has a work-around which also works for me (3rd reply down).

        I am not sure if this is widespread, but it annoying for those impacted!

      • #2266155 Reply
        AskWoody Plus

        I think it was caused by an Office update, not a Windows update.

        Presumably you’re using Office 365 and/or Click-to-Run updates?

        Anyway, it was previously covered here (and in linked comments):

        Reports that this month’s Outlook update knocks out Search via Exchange Server

        I believe it has since been solved by Microsoft for most users.

        3 users thanked author for this post.
      • #2266303 Reply
        AskWoody Plus

        Hi b, thanks for your reply, and the link.

        Yes it does sound similar, although I don’t think I am using exchange server. The error message I see is a bit different.

        My assumption that it was a Windows 10 update was based on the timing of when the problem started, and the link I posted suggested the same.  I do admit my first thought was that it would be an Office update and can’t completely rule that out.

        Your link suggests the problem started with version 12730.20236 released on April 29. I now have one PC with the issue on 12730.20352 (May 21) and another on 12730.20270 (May 12). So if it is an MS Office problem then it has not yet been fixed.

        Do you happen to know if there a log somewhere where I can see the Click-to-run install history?

        Many thanks, HS.

      • #2271101 Reply
        AskWoody Plus

        Just noting that this problem has fixed itself, most probably after the auto-install of Office version 12827.20268. As b noted, this was most likely an Office issue rather than Windows issue. Apologies for the false alarm.



        1 user thanked author for this post.
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