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  • OutLook 2019 randomly requires email passwords to be re-entered

    Posted on WSnaptonian Comment on the AskWoody Lounge

    Home Forums AskWoody support Productivity software by function MS Outlook and email programs OutLook 2019 randomly requires email passwords to be re-entered

    • This topic has 9 replies, 5 voices, and was last updated 4 weeks ago.
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      • #2297659 Reply
        WSnaptonian
        AskWoody Lounger

        I recently upgraded my W7 prof installation to W10 prof and loaded Outlook 2019 [and I have also tried Office 365 – with the same results]. On a totally random basis, when I go to ‘send/receive’ email, it has lost the password for each account. I manually enter the passwords and save them – it’s ok for the next 3 > 4 polls and then loses them all again. I have deleted the appropriate file in ‘credentials’, but the same thing occurs – any ideas? – naptonian

      • #2297672 Reply
        joep517
        AskWoody MVP

        Is Outlook up-to-date with patches?

        Who is the mail provider?

        In my experience that usually happens with Outlook 365 when there is a network problem connecting to Exchange.

        --Joe

        • #2298143 Reply
          WSnaptonian
          AskWoody Lounger

          Joe: Thanks for your response. I am using it a a single, desktop version – not Exchange. I have a Gmail Account, a Yahoo Account and also [now moved] a GMX Account, all running POP.

          Also, for the record W10 has no pending updates and Office did a big update yesterday, but still the problem persists. My gut feeling is that its something to do with the 2004 W10 update and I am hoping that sometime soon a “tweak” update will be sent out……..

      • #2297675 Reply
        Bundaburra
        AskWoody Plus

        Instead of just updating the password, try totally deleting an account, then re-entering it from scratch, making sure you get all the details correct – email address, account type, user name. password, server names, port numbers, encryption, etc.  Also, try doing it outside of Outlook.  Make sure that Outlook is not running, then go to Control Panel > Mail > Email Accounts, and do it there.

        May or may not help, but is worth a try.

        Windows 10 Pro 64 bit 2004

      • #2298169 Reply
        WSnaptonian
        AskWoody Lounger

        Bundaburra: Many thanks for your comments. I have not tried your recommendation yet, but I will give it a go shortly. At one point I had 5 different accounts running on Outlook each with the same issue, but I moved 3 accounts to to Thunderbird & the problem didn’t follow – i.e., it was something to do with W10/Outlook which must manage passwords in a different way to Thunderbird.

        However, I will set up one on the email addresses I am still using on Outlook from scratch. Incidentally, the W10 was an upgrade [free] version from W7 – all of the email accounts worked perfectly well on my W7 Outlook and only went wonky when I started touse W10,

        Regards,

        Jim

      • #2298182 Reply
        mpw
        AskWoody Plus

        I have Microsoft Office 2019 (retail) and use outlook 2019 as my email program.  I have a Gmail and a Yahoo email acct that I got from AT&T U-verse.  Gmail is never a problem, but from time to time yahoo will ask for password to be entered.  When this happens, it is yahoo that is the problem.  Their email acts up sometimes.  Hasn’t happened in a long time though.

        I have my outlook set to check for email every 10 minutes.  When yahoo is down, I get a box pop up asking for password to be entered.  Just check a box and I click OK.  Sometimes more than once but eventually yahoo starts working again.

        HP Pavilion Desktop TP01-0050 – 64 bit
        Windows10 Home v1909 – Build 18363.1082
        Windows Defender and Windows Firewall
        Microsoft Office Home and Business 2019
        -Version 2009(Build 13231.20262 C2R)

        • #2298470 Reply
          WSnaptonian
          AskWoody Lounger

          mpw:

           

          Thanks- yes, I have also had a similar issue with Yahoo Mail over a much longer period and I just put it down to Yahoo doing a “security check” that you know the password for your email address. I don’t think its the cause of the problem I have. In fact, reading the various responses, its an issue that a few others have suffered and it points to some form of malfunction in the W10 update system caused by the 2004 release. It’s likely to be on Microsoft’s horizon now and we just need to wait patiently to see if a subsequent release of a fix comes our way……..

      • #2298184 Reply
        mpw
        AskWoody Plus

        Just found this on Ask Woody.  See https://www.askwoody.com/forums/topic/win10-version-2004-systemwide-password-amnesia/#post-2298132

        Someone else reporting same problem.

        HP Pavilion Desktop TP01-0050 – 64 bit
        Windows10 Home v1909 – Build 18363.1082
        Windows Defender and Windows Firewall
        Microsoft Office Home and Business 2019
        -Version 2009(Build 13231.20262 C2R)

      • #2298440 Reply
        Michael Austin
        AskWoody Plus

        I’m on Windows 10, and recently switched from Outlook 2010 to 2019. I used whatever default installation method Outlook wanted. 2019 generally runs “OK”, but for the first time ever yesterday, when I opted to have a look at its’ mail server settings it imported on its’ own, it decided to forget my primary mail server’s password. Derp. I fiddled with authentication checkboxes, and then re-entered the password, and then it remembered what to do automatically.

        Finance, social and tech founder. My planet-wide talk show for people craving new stories by which to live is Casual Saints.

      • #2298472 Reply
        WSnaptonian
        AskWoody Lounger

        Michael:

         

        Thanks – yes, when I transferred to outlook 2019 [365], it went through the same automated process making an assumption that I was happy with IMAP mail. As it happens, I much prefer POP3 as I want my emails to live on my PC. So, manually data filling the POP information and ticking the “keep password” box implied that it would then work automatically for ever didn’t work out as I have this weird, random amnesia effect on both the Yahoo & Gmail accounts [as well as a GMX and 2 Hotmail accounts I have subsequently transferred to successfully run on Thunderbird]. I would transfer all of my mail accounts to Thunderbird if it wasn’t for the huge number of emails & folders that I would want to run on it and translation from PST to Thunderbird format seems to be an expensive option!

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