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  • Outlook 365 Categories View not available on second login

    Home » Forums » AskWoody support » Microsoft Office by version » Office 365 and Click-to-Run » Outlook 365 Categories View not available on second login

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    #2390187

    Am seeking advice as to an issue related to the above. i am running a current Microsoft 365 subscription with Outlook, and have used the Categories function to arrange a large amount of mails for efficiency.
    My issue is, that when signing in to the same account on a different machine elsewhere, Outlook is present but the Categories area is missing. In addition to this, only the Inbox is present, and all the other email sub folders that are present on the first machine sign in are absent.
    Any advice as to why this is will be very much appreciated

    πŸ™‚

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    • #2390224

      Hello, I dont know your exact config (excahnge server, cached mode on, …), but..
      It takes some time to download your folders and other data from the server – so folders and meetings are not displayed immediatelly. If you do not use online webbrowser version of Office 365, obviously.

      After initial login on another computer, only the newest emails are displayed. It depends on your mailbox size how long it takes to download emails, folders and callendar.

      Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, W10 20H2 Enterprise

      HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

      PRUSA i3 MK3S+

      1 user thanked author for this post.
      • #2390235

        Many thanks for your reply. Its a riddle really to us, as I understand it, 365 was supposed to be a cloud based solution which would allow sync across multiple devices with the same account, but we have not experienced this. So we have one machine set up as required, but when access is needed via laptop somewhere else, or smartphone running the Outlook App, we get Inbox only…………sigh. I tried the patience and wait but it seems its not coming home! Again, thanks for your effort πŸ™‚

         

    • #2390236

      OK. First of all, lets clarify, that there are two ways of using Outlook. The first is throught the Outlook application, that comes with the Office 365 installation package.
      The second one, is through the web browser on https://portal.office365.com or https://outlook.office365.com/ or so..

      I apologize I am not sure, Microsoft released so many versions and addresses, that its easy to be confused πŸ™‚

      Which of these are we talking about right now? Which one deos not show your categories?

      Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, W10 20H2 Enterprise

      HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

      PRUSA i3 MK3S+

      • This reply was modified 1 month, 1 week ago by doriel. Reason: links
    • #2390238

      Seems like categories are stored locally, thus are not synced automatically through devices

      Microsoft Outlook categories are stored locally in the Outlook client. The process for syncing Microsoft Outlook categories depends on the software you use to sync your email account data stored in Outlook with your mobile device or another computer.

      Source:
      https://classroom.synonym.com/unsync-itunes-11790.html

      Ill have a look, if some solution exists, but it seems, that the behavior you are experiencing, is correct. Its not meant to be synchronised automatically.

      Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, W10 20H2 Enterprise

      HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

      PRUSA i3 MK3S+

    • #2390309

      I have three PCs with Outlook (from MS365) and they all have the same categories and folders. However I am logging onto each with the same credentials, so are you?

      Every day is the dawn of a new error

    • #2390353

      Firstly, many thanks for both your efforts and apologies for the delay.

      The product is labelled as Subscription 365, Pic Attached. So the product was purchased as Microsoft 365 with Outlook contained. In purchasing the product, the first email which is our main one, was used. So: email1@gmail.com.au. When we look in the 365 account section, this is the email identifier.

      When it comes to Outlook, the same is true in the account info area, as you would expect.

      In Outlook itself, another mail address was added, email2@outlook.com in order to use outlook for a specific purpose.

      This email address is the only one used in Outlook, and is the credentials that are used on every attempted sign in. So on opening Outlook, File, Blue area and bottom, Office Account reads email1@gmail.com, and outside the blue area in Account Settings, under email accounts, there is a single entry, email2@outlook.com

      Sorry to labor the point but just wanted to be exact.

      I really liked your account statement by the way, regarding every days and errors. Many a true work spoken in humour……………….

      πŸ™‚

       

       

      • #2390708

        Seems like your clients are configured differently.
        I apologize, but I quite do not understand:

        In purchasing the product, the first email which is our main* one, was used. So: email1@gmail.com.au. When we look in the 365 account section, this is the email identifier.

        In Outlook itself, another mail address was added, email2@outlook.com in order to use outlook for a specific purpose.

        This email address is the only one used in Outlook, and is the credentials that are used on every attempted sign in.

        It seems like you are loggin to different PCs with different accounts?
        I think, you should log with the email and password, for which you purchased the service – email1@gmail.com.au

        Log into another PC with the main* account. In the “Account settings” (outside the blue area in Account Settings) you can add the desired email, but it should be already there, if you log with the correct account. If not, add the acount manually.

        PS – gmail.com.au? I suppose its a typing error πŸ™‚

        Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, W10 20H2 Enterprise

        HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

        PRUSA i3 MK3S+

        • #2390758

          Thanks for the reply, and yes, the AU is an error. Too much screen time it seems…

          We are logging in with the same account on different machines. And we are accessing an email address on both machines that is different from the account.

          So the circumstances are consistent. And what you describe is what we are doing.

          Except on the second PC, Inbox only and no categories. Although access-mdb seems to have achieved it somehow.

          I really appreciate everyone’s time regardless πŸ™‚

           

          • #2390764

            So it seems like some incosistency in the account.
            Please consider creating and setting up new email profile via old Control Panel > Mail.

            Create new email profile, try to download everything from scratch and see, if the issue is solved. Otherwise I have no other advice, Im affraid.

            Dell Latitude E6530, Intel Core i5 @ 2.6 GHz, 4GB RAM, W10 20H2 Enterprise

            HAL3000, AMD Athlon 200GE @ 3,4 GHz, 8GB RAM, Fedora 29

            PRUSA i3 MK3S+

            1 user thanked author for this post.
    • #2390355

      I think I was just saying it works for me. I’ve looked at the .ost files on two of the PCs and they are identical in size. They are in appdata\local\microsoft\outlook folder, so check if yours are the same. But what I’ve never seen is just having the inbox folder on the second PC, so I’m not sure what that might indicate. My experience might disagree with Doriel’s!

      The phrase was first seen by me on the IT Support’s door of my organisation back in the 80s!

      Every day is the dawn of a new error

      1 user thanked author for this post.
    • #2390562

      Yes, ours was “Abandon hope all ye who enter here”…..

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