For my ISP I don’t have a lot of choice so I went with the local cable company, Mediacom. There have been a few ups and downs over the last eight years but overall it has been more than OK. However, as of last Friday (07/31/2020) my Outlook 2019 program could only receive messages and was/is unable to send out any.
The error message reads thus:
Task: <Paul Forman’s email address here> – Sending reported error (0x800CCC1A): Your server does not support the connection encryption type you have specified. Try changing the encryption method. Contact your mail server administrator or internet service provider (ISP) for additional assistance.
I have not changed anything with the account and this just popped up when I could not reply to an email I had received on that fateful Friday.
I went through all the settings and spent the better part of a day trying to see what could have gone wrong and could find nothing on my end. I also tried some other settings and made sure I was using the required settings per Mediacom for email (which I had set properly and no changes worked). When contacting the cable company, they tell me there is nothing wrong on the ISP end and it’s all the fault of Outlook and Microsoft. One Mediacom agent I spoke with let it slip that he had received a substantial number of complaints about this issue all starting about when I called and would refer my complaint to their tech section. Since then – no contact from them and every conversation I have with them, which I have had to initiate has been them blaming Microsoft / Outlook and telling me to just use web-mail (which does work). They have also claimed to have made no changes on their end and everything should work fine or it is my fault.
So, any ideas gang? Is there something here I am missing or is the ISP provider just ducking the question? Thanks for any insight or ideas.
Paul –
Moderator note: Removed actual email address for security reasons.
