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  • Outlook closing/crashing

    Home Forums AskWoody support Microsoft Office by version Office 2019 for PC Outlook closing/crashing

    • This topic has 3 replies, 2 voices, and was last updated 1 month ago.
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      • #2280747
        anonymous
        Guest

        Today when I went to check my email, Outlook would not open; it would load the “Starting Outlook…” splash screen, which would close without opening the Outlook window itself, and the taskbar icon went away. Looking in Reliability History, it states that Outlook has crashed.

        I tried opening in safe mode (it does the exact same process as described above) and restarting the computer to no avail. I even tried the full repair (not the quick one), redownloading and reactivating MS Office 2019, but no go.

        I finally nosed around Reddit hoping that I wasn’t alone, and I found a few topics: One, Two

        People are saying it was due to an update, but I hadn’t updated either Windows or MS Office between yesterday and today, and this crashing behavior was the same before and after I did the full repair. The current suggestion I’m seeing is to roll back to a previous version of Outlook, though the result/version you should use seems to vary somewhat.

        I’m hoping that Microsoft will fix this quickly, but I’m posting this in case anyone else is also worried about why their Outlook is suddenly crashing. You’re not alone!

        4 users thanked author for this post.
      • #2280756
        anonymous
        Guest

        According to my web search MS had this issue with the June update. Lets get it right MS!!!

      • #2280759
        jblan5comp
        AskWoody Plus

        Same issue here… Win 10 current (except for yesterday) running M365. Outlook starts and crashes immediately. Might run 5 seconds. Have done profile rebuilds and M365 repairs, and nothing helps.

      • #2280768
        woody
        Da Boss

        Looks like the solution is to roll back to the earlier version of Office (er, Microsoft) 365. I just posted this on the main blog:

        Bad Office Click-to-Run (and installed MSI version?) update blamed for Outlook freeze

      • #2280769
        itxpress
        AskWoody Lounger

        Same here – multiple clients having the issue. All sorts of configurations – IMAP, G Suite sync, Exchange…

        Also seems to crash in different spots. Some crash on the splash screen. Some when Outlook itself opens and then vanishes…

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