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  • Outlook doesn’t save a copy in sent mail when sending through Word

    Posted on rkr3ster Comment on the AskWoody Lounge

    Home Forums AskWoody support Microsoft Office by version Questions: Microsoft Office Outlook doesn’t save a copy in sent mail when sending through Word

    • This topic has 8 replies, 4 voices, and was last updated 1 month ago.
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      • #2262583 Reply
        rkr3ster
        AskWoody Plus

        This is something I just noticed recently.

        I have Office 2016, 32-bit installed on my laptop. If I ‘share’ a Word document as an attachment in an email from the Word program itself (i.e., in Word, ‘File-Share-Email-Send as Attachment), Outlook will open a new email window and stash a copy in the Outbox for sending (as per normal). However, it will not move a copy to the Sent Items folder for some reason. (It works fine for any email sent from Outlook itself.)

        This is a problem, since I don’t have any record of the email being sent. One would think that since the email is being sent through Outlook (even if generated from Word), a copy would go into the Sent Items folder.

        Any ideas on how to resolve this problem?

      • #2265448 Reply
        Kiriakos T.
        AskWoody Lounger

        Every new day I am starting my workstation and first thing to do this to run outlook 2010 and set it in minimized mode.

        Outlook should be in window mode (not full screen) and enlarged enough so this to cover entire PC monitor.

        Then at app minimizing, the icon now this get in to  Control Panel\All Control Panel Items\Notification Area Icons.

        By this configuration the Outlook checking for new emails at 6 minutes schedule and stays active to handle any email task.

        In your case, what happens sounds a normal and expected behavior, Outlook activates only the send engine and not it entire capabilities and or sum of configurations.

        But if you change your way of doing things by having Outlook this staying on and minimized, this will always work as expected.

      • #2265465 Reply
        anonymous
        Guest

        Thanks for the response.

        Not sure if I understood you correctly — but if  you mean that Outlook isn’t open, no, that’s not it. Outlook is always open on my laptop (whether minimized, or as a visibly open window).

        So that can’t be it, since Outlook is always running in the taskbar when I send as a ‘share’ from any app.

      • #2265496 Reply
        b
        AskWoody Plus

        If you have several accounts, it seems to depend on the default account:

        Emailing a Word doc as an attachment – not appearing in Sent folder?

      • #2265519 Reply
        anonymous
        Guest

        Ok, but not really relevant here, since I only have one PST file (Outlook.pst, which is set as the default for all my accounts).  There is an archive PST too, but it’s not there either, I checked.

        So still not clear what’s going on. But thanks for the link, at least now I know I’m not the only one facing this problem.

      • #2265568 Reply
        b
        AskWoody Plus

        Have you checked Sent Items for each account though?

        (Or searched for a word or phrase after sending?)

        It is weird that Word behaves differently.

      • #2265931 Reply
        rkr3ster
        AskWoody Plus

        Yes, there’s just one active ‘Sent Items’ folder (into which go all the sent emails from all 6 accounts ). There isn’t a separate ‘Sent Items’ folder for each account. Just one, relating to the default Outlook.pst file.

        Of courese, the other is the Sent Items in the generic Archive.pst, but the  emails don’t show up there, I checked.

        (Please disregard the immediately previous message; it was sent by me, only I wasn’t logged on)

      • #2267574 Reply
        Kiriakos T.
        AskWoody Lounger

        Thanks for the response.

        Not sure if I understood you correctly — but if  you mean that Outlook isn’t open, no, that’s not it. Outlook is always open on my laptop (whether minimized, or as a visibly open window).

        So that can’t be it, since Outlook is always running in the taskbar when I send as a ‘share’ from any app.

        As clarification I will say that MS-word this using it own command lines so to execute one task.

        Outlook this is not obligated to perform functions which they are implemented to it own source code, when this execute software scripts of other applications.

        In simple English, if the outlook does not keep a copy in send folder when the email is send by it own control panel-interface, then this is a issue or bug.

        When Ms-Word sends an email, then Outlook this is working as postman and not as Post office with all it automation and employees.

         

         

        • #2268225 Reply
          rkr3ster
          AskWoody Plus

          Thanks for the response. But since the share opens an Outlook ‘New Message’ window (ready for sending with the document attached), logically one would assume that Outlook is fully involved in the sending process.

          Another thing — I’m almost 99% sure that this has started happening only recently (over the last year or so). I’m pretty sure that prior to that the message would go into Sent Items.

          Possibly, an Outlook update from Microsoft created this bug…who knows.

          So it would  appear that there’s no workaround, apart from saving a copy manually into Sent Items?

      • #2268230 Reply
        mn–
        AskWoody Lounger

        … Outlook does something weird in how it handles the “Sent Items” copy. It sort of seems to assume that at least with Exchange servers, the server does that copying.

        In the past there have been situations where it’d save *two* copies.

        I don’t currently have any instance Outlook at hand without an Exchange mailbox (and corporate-controlled settings) so can’t check if a separate setting exists for IMAP accounts in current versions.

        • #2269646 Reply
          Kiriakos T.
          AskWoody Lounger

          I did succeed proper Office 2010 installation among language pack with the third time.
          I was had to avoid automatic install and to select its one software (Word) (Outlook) etc .. then to select what components will be installed for its one and which capabilities.

          My success this is disabling all programing tools for NET and all sharing / Servers / collaboration services, which they get installed by default and open thousands of hidden doors to the world, which the favorite Attacker that Microsoft fears the most.. he can use if you are Bill Gates (the rich one)  🙂

          And the language pack this also had myriads of custom settings, that they should be disabled.

          Since Office of 90s and even up to date, I have never use the Word as sender of an email due outlook.

          Even so Windows OS this is full of software components, email sending this is possible due any installed software and outlook does not required to be active in full.

          For example:  UPS (electrical protection devices) they may set to send reports and alerts  all day long,  Windows this will use just it sending email module, this be controlled due the UPS Monitor /data logging software.

           

           

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