News, tips, advice, support for Windows, Office, PCs & more
Home icon Home icon Home icon Email icon RSS icon

We're community supported and proud of it!

  • Outlook not recognised as default Mail Client

    Home Forums AskWoody support Microsoft Office by version Questions: Microsoft Office Outlook not recognised as default Mail Client

    Viewing 9 reply threads
    • Author
      Posts
      • #2379628
        Gordski
        AskWoody Plus

        All of a sudden my trusty version of Microsoft Office 2007 Enterprise Edition  keeps popping up a message window stating that ‘Outlook is not recognised as the default mail client’.

        I have checked the default apps setting in Windows 10 20H2 and Outlook is set as the default mail client.
        Outlook appears to be working OK, why do I get this annoying message pop-up and how can I  stop it appearing?

      • #2379749
        Susan Bradley
        Manager

        2007 is really old 🙂  In the search box, type in default apps, then – it should be at the top – select email and make it Outlook

        Susan Bradley Patch Lady

      • #2379809
        Gordski
        AskWoody Plus

        Thank you, Susan.

        However, I did mention in my post that I already checked default apps setting and Outlook is selected as the default app for mail.

        So, there must be some other reason why this pop-up window keeps appearing  every few minutes.
        Do you have any other ideas / suggestions?

      • #2379849
        Gordski
        AskWoody Plus

        Hi,

        Would removing the registry entry that creates the pop-up message be a viable solution?

        The entry is in:

        HKEY_LOCAL_MACHINE/Software/Clients/Mail

        Default  RegSZ   Microsoft Outlook
        PreFirstRun  (Value Data)   ‘Either there is no default mail client or the current mail client cannot fulfill the messaging request . . . . . . . . . .’

        • #2380533
          PaulK
          AskWoody Lounger

          There is a parallel entry located at HKEY_CURRENT_USER…
          Have you any other/alternative Mail client also installed: Thunderbird, …, although not used?

          This is a complete overview of HKLM\Software\Clients in my Win 7.
          HKLM-Clients
          I don’t have/use Live Mail or Mail, but apparently at one time fiddled with them.
          Note that the program specified in Mail (Default) has definition Keys following.

          Edited to re-insert the back-slashes just above the graphic.

          • #2380576
            Gordski
            AskWoody Plus

            Hi, Paul

            Not sure what you were suggesting here?
            My OS is Win10 21H1 and the Microsoft Office version is Office 2007 Enterprise Edition.

            Is there some registry change that you know of that will eliminate the annoying message?

            Thank you and best regards,
            Gordon.

            • #2380877
              PaulK
              AskWoody Lounger

              I don’t have an answer. But:
              – do you also now have, or in the past have you had, any other email client?
              – are your HKCU and HKLM trees consistent,
              — and is HKLM somewhat parallel to mine?

              Would it be worth the exercise to do a re-install of Office?
              Perhaps after an Uninstall, hopefully to clear detritus.
              Obligatory disclaimer: after making an appropriate back up, of course.

      • #2379871
        Susan Bradley
        Manager

        Outlook is Not Recognized as the Default Email Client (slipstick.com)

        Not seeing that as a solution, but take a backup of the reg key and give it a shot.

        Susan Bradley Patch Lady

      • #2380507
        Gordski
        AskWoody Plus

        Hi,

        Remove the registry enry that creates the popup message but a similar message  (not the same as before) still appears stating that Outlook is not the default mail client, or words to that effect.

        Do you have any other alternative suggestions idea’s on how to solve this issue?

        Thank you and best regards,

        Gordon.

      • #2380768
        Gordski
        AskWoody Plus

        All of a sudden my trusty version of Microsoft Office 2007 Enterprise Edition  keeps popping up a message window stating that ‘Outlook is not recognised as the default mail client’.

        I have checked the default apps setting in Windows 10 21H1 and Outlook is set as the default mail client.
        Outlook appears to be working OK, why do I get this annoying message pop-up and how can I  stop it appearing?

      • #2380860
        Susan Bradley
        Manager

        Microsoft would tell you to update your Office. 🙂

        If you’ve checked default apps, if you’ve repaired the installation unfortunately there aren’t many other solutions – https://www.slipstick.com/outlook/outlook-not-recognized-default-email-client/

        Did this occur after installing July updates?

         

         

        Susan Bradley Patch Lady

      • #2380873
        PaulK
        AskWoody Lounger
      • #2380871
        anonymous
        Guest

        Yes . . . . . . it did happen after July updates.

        G.

        • #2380875
          Susan Bradley
          Manager

          To confirm it’s the July updates, remove them. If the problem goes away you know they are due to the July update of Windows 10.

          Now comes the tough love part: If it’s truly as a result of the July Windows updates, Microsoft won’t fix this and there’s not going to be many people running 2007 on a 21h1 machine so you either live with it or see if you can use Process Monitor – Windows Sysinternals | Microsoft Docs to figure out what is triggering it.

          Apologize but I don’t have any better solution.

          Susan Bradley Patch Lady

    Viewing 9 reply threads

    Please follow the -Lounge Rules- no personal attacks, no swearing, no politics or religion.

    Reply To: Outlook not recognised as default Mail Client

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.