Outlook stops connecting on Windows 7

Topic

New Reply

Outlook stops connecting on Windows 7 and legacy Windows versions (microsoft.com)

you may need to adjust your system to support a more secure SSL protocol called TLS

Use that post to review if you have the registry keys in place to support TLS

Susan Bradley Patch Lady

3 users thanked author for this post.

abbodi86, steeviebops, Cybertooth

Reply | Quote

Replies

If you don’t feel like meddling with the registry, Microsoft have an easy fix MSI file that does this for you.

https://download.microsoft.com/download/0/6/5/0658B1A7-6D2E-474F-BC2C-D69E5B9E9A68/MicrosoftEasyFix51044.msi

Reply | Quote

Win 7 TLS, will end up as dead, when email servers add these versions at their black list.

This is how Win XP received it last blow a year ago, Apache servers stopped accepting their TLS for POP3 as non-secure ones.

Security has nothing to do here, but also most email hosting services they will refuse to permit connections with out the use of TLS / SSL

The solution, find a small website hosting company, this including email server, this including and someone that you can talk to (server administrator). They will change the email server settings for compatibility with your system and solely for your account.

Win7 Pro (Blue Retail Box) i7 4770 - 16GB DDR3 2400XMP - GTX1060 6GB - Professional Workstation

Reply | Quote

Basic authentication is no longer secure and attackers can use all sorts of techniques.

Susan Bradley Patch Lady

Reply | Quote

You might want to take a look at this Google Posting about GMail and “Less Secure Apps” https://support.google.com/accounts/answer/6010255?hl=en

I found this today when trying to help a neighbor with her Outlook 2010 which wouldn’t accept her Password for GMail in Outlook. Since she didn’t want to pay for O365 I switched her to using the Web interface to Gmail.

Tonight when looking at the OP I searched for the citation and I got this popup at the top of the page. Bummer can’t seem to attach a file to a reply! So here’s the text:
“It looks like you’re using App Passwords to give third-party apps access to your account, email address here, To make you account more secure, disable App Passwords and use ‘Sign in with Google’ to connect apps to your Google Account.”

Looks like I have some research as my wife and I use these to access Gmail on our Kindle Fire tablets as well as Outlook 365 so I’ll have to see if I can access Gmail another way with O365. If anyone else has already done this I’m all ears.

May the Forces of good computing be with you!

RG

PowerShell & VBA Rule!
Computer Specs

Reply | Quote

RetiredGeek wrote:

Looks like I have some research as my wife and I use these to access Gmail on our Kindle Fire tablets as well as Outlook 365 so I’ll have to see if I can access Gmail another way with O365. If anyone else has already done this I’m all ears.

Don’t use O365 so am not sure on the specific details for it, but just went thru this with my gmail account on Thunderbird and what you need to do is change the “Authentication method” on both gmail mail servers to OAuth2.

BTW, the “first” version of Outlook that supports OAuth2 (modern authentication) is 2013 (which is why your neighbor’s 2010 couldn’t be reset to keep working.)

Note: while OAuth2 is “enabled by default” in Outlook 2016+, you have to make a change in the registry to enable it in 2013 (Enable Modern authentication for Office 2013 on Windows devices)

Reply | Quote

I have a gmail address which I access through Outlook 365 (which is up to date with last month’s updates).  I recently received an email from Google saying that from May 30 my gmail address (which it quoted specifically) will no longer support my Outlook connection because it considers Outlook to be “less secure”.  Then, further down, it says that I should switch to “Outlook 365 or any other email software where you can sign in using Sign in with Google“.

I am very confused.  The email contains links to some Google websites that just seem to refer to each other without explaining exactly what I need to do (if anything).  My Outlook 365 does not contain any option to Sign in with Google that I can find, and I don’t use 2FA (or “two-step verification” as they call it, which I assume is the same thing).

The email seems to want me to take some action to keep accessing my gmail address through Outlook, while suggesting that Outlook 365 meets their requirements.  Seems contradictory.

One possibility: before switching to my current Windows 10 machine 2-3 years ago, I used Outlook 2010 on a Win 7 machine.  Haven’t used it since.  Perhaps that’s what this email is about?  Would they remember that far back?

I could take a punt that Office 365 will keep working after May 30, but I don’t want to risk it while I am unsure.

I went through something similar a year or so ago with my Yahoo email addresses – it was a nightmare (for my aging brain at least).  Now it seems to be happening again!  Any advice appreciated.

Sorry if this has wandered a bit off topic.

Cheers.

Dell Precision 3630 w/32 GB RAM, 500 GB (C:), 1 TB (D:)
Window 10 Pro x64
Internet: FTTC (Fibre to the Kerb)

Reply | Quote

You may have to delete the account and reset it back up to make it trigger setting up the account with the newer protocols.

Susan Bradley Patch Lady

1 user thanked author for this post.

LH

Reply | Quote

Just tried removing my gmail account from Outlook 365, and then adding it again as a new account.  It went through the usual process including asking for my password.  The only password I had for this account was the old one, so I entered that again.  Now I am back to where I started.

I use POP3, the only option that works for me.  Have always done so, even though IMAP seems to be more fashionable these days.  But among the other options were “Microsoft 365” and “Google”.  Don’t know what “Microsoft 365” does, but I did try the “Google” option (instead of POP) on the offchance that this might have been how to “Sign in with Google” – it said “Getting things ready”, then hung for about 30 seconds (blue circle), then the whole process terminated without any outcome indication.  So I just went back to “POP”.

Maybe Paul T has the right idea – wait until 30 May and see what happens.  Although I don’t like the prospect of losing access to emails via Outlook and having to resort to webmail (all my work is centred on Outlook and Office).  Surely I can’t be the only Outlook user with a gmail account who has received the email from Google?

Cheers.

Dell Precision 3630 w/32 GB RAM, 500 GB (C:), 1 TB (D:)
Window 10 Pro x64
Internet: FTTC (Fibre to the Kerb)

Reply | Quote

Just found this by Diane Poremsky: https://answers.microsoft.com/en-us/outlook_com/forum/all/i-received-an-email-from-google-with-title-on-may/4c62a835-2f82-4be4-97fd-e6e3170c2e62

Outlook 2019, 2021, and 365 all support oAuth2, so you don’t need allow less secure apps enabled – other apps will need 2-step authentication enabled.

So it seems that I don’t have to do anything as 365 is already supported (which is what I originally thought).  Which begs the question: why send me an email specifically quoting my GMail address and suggesting that I had to do something?  Could it really be that they were harking back to my old Win7 system with Office 2010 which I replaced several years ago?

Anyway, we’ll see on 30 May (or actually 31 May in my part of the world).

(Not sure if I have done the above quotation correctly, so please excuse if it comes out wrong!)

Cheers.

Dell Precision 3630 w/32 GB RAM, 500 GB (C:), 1 TB (D:)
Window 10 Pro x64
Internet: FTTC (Fibre to the Kerb)

1 user thanked author for this post.

Paul T

Reply | Quote

LH wrote:

Which begs the question: why send me an email specifically quoting my GMail address and suggesting that I had to do something?

These messages are simply a heads up to let users know that on 30 May Google is going to completely remove the “Less secure app access” option so, if your email authentication is based on username/password, it’ll stop working.

• Less secure apps & your Google Account

The bigger issue with these messages (I also got one in my Earthlink email account) is they don’t indicate that the “solution” is to switch to oAuth2 type authentication.

Reply | Quote

LH wrote:

The email contains links to some Google websites that just seem to refer to each other without explaining exactly what I need to do (if anything)

I found that as well.
I decided to wait until the 30th and see what my Thunderbird does, then chase it up – I can always use webmail in the short term.

cheers, Paul

1 user thanked author for this post.

LH

Reply | Quote

Thunderbird also supports oAuth2 authentication.

I already switched my Gmail account to use it last month when I got my own notification and it works just fine.

So basically, if your preferred email program supports it, switching your Gmail account to oAuth2 is all you really need to do (which is exactly what these messages should be telling users )

Reply | Quote

I can only speak for POP3 and Win7.

TLS / SSL its part of the operating system,  and version of outlook in use this is not of importance.

Practically this is of how Microsoft scammed us.  Most people thought that Outlook  this is standalone email client, and it is not.

There is no single incident of any attacker to email server, that operates under a hosting company.   You have to conquer entire web hosting server, so to access all hosted accounts of clients.

 

Win7 Pro (Blue Retail Box) i7 4770 - 16GB DDR3 2400XMP - GTX1060 6GB - Professional Workstation

Reply | Quote

Kiriakos T. wrote:

There is no single incident of any attacker to email server, that operates under a hosting company.   You have to conquer entire web hosting server, so to access all hosted accounts of clients.

This is just not true.
Attackers break into single email accounts all the time, via phishing, password guessing, machine takeover etc.

cheers, Paul

Reply | Quote

Yes kids might play with low end tools,  but hosting servers they are also frequently upgraded at a fresher Apache version too.

I get several finishing emails every day, but the senders will continue stay as disappointed. 😉

 

Win7 Pro (Blue Retail Box) i7 4770 - 16GB DDR3 2400XMP - GTX1060 6GB - Professional Workstation

Reply | Quote