What is the best way to receive free assistance from MS on patch recovery Wednesday?
It seems to me that MS needs to provide a free patch defect hotline. It should connect directly to the “escalation team” I spoke with on last patch recovery Wednesday. This triage team needs to have direct access to communicate the class of defect to the correct department. i.e. Office v. OS , etc. We had issues affecting Office and IE. So, the triage must be able to refer the reported failure states efficiently.
It took great effort on my part to obtain free help. Two hours on the phone in 6 total calls. Eventually I was connected with the “escalation team” who informed me of the defective patch.
Creating this hot line will expedite the solution and perhaps save our sanity. It seems too obvious to me that this need must be met in the days for forced updates and lack of six sigma QA at the patch development teams. In my mind:
you break it – you fix it at no cost
Am I wrong?
