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  • Patch Lady – an ask for a Friday

    Posted on Susan Bradley Comment on the AskWoody Lounge

    Home Forums AskWoody blog Patch Lady – an ask for a Friday

    This topic contains 34 replies, has 20 voices, and was last updated by  anonymous 5 months ago.

    • Author
      Posts
    • #191833 Reply

      Susan Bradley
      AskWoody MVP

      https://aka.ms/AA1aitt Please if you are running a Windows 10 machine, I’m asking for your help in upvoting this.  My feedback on Windows is quoted be
      [See the full post at: Patch Lady – an ask for a Friday]

      Susan Bradley Patch Lady

      13 users thanked author for this post.
    • #191840 Reply

      justasysadamin
      AskWoody Lounger

      source

      Microsoft is aware; they even distribute customer feedback to employees on cups at their offices. The key is to get more than just the developers on board; the product and business managers needs to understand that consumer confidence can shrink if consumer experience is abused. It doesn’t hurt their bottom line in the short term to annoy us, but over time, it prevents our future purchases.

      4 users thanked author for this post.
    • #191845 Reply

      Jan K.
      AskWoody Lounger

      Am I being cynical? Finding it impossible to imagine anyone at Ms caring any bit?

      But cudos and points for trying!! 😀

      1 user thanked author for this post.
      • #191855 Reply

        woody
        Da Boss

        I assure you there are people  inside MS who care a whole lot.

        But they aren’t getting the support they need.

        4 users thanked author for this post.
        • #191887 Reply

          EstherD
          AskWoody Lounger

          Sadly, people who care a great deal about a company, but find themselves helplessly swimming against the cultural tide du jour, rarely do.

    • #191863 Reply

      radosuaf
      AskWoody Lounger

      Upvoted.

      MSI H110 PC MATE * Intel Core i5-6402P * 2 x 8 GB Corsair Vengeance LPX DDR4 2133 MHz * Gigabyte GeForce GTX 1050 Ti D5 4G * Samsung 840 EVO 250GB SSD * Western Digital Blue 1TB HDD * Seagate Barracuda 1TB HDD * DVD RW Lite-ON iHAS 124 * Creative X-Fi XtremeGamer PCI * Windows 10 Pro 1803 64-bit + Windows 10 Mobile 1709 (Lumia 640 LTE)
    • #191871 Reply

      RetiredGeek
      AskWoody MVP

      Up voted and commented.

      May the Forces of good computing be with you!

      RG

      PowerShell & VBA Rule!
      Computer Specs

      • #192012 Reply

        CADesertRat
        AskWoody Lounger

        @RG,

        I get this when I go to that link Susan posted: “This content is available only in the FeedbackHub app through the Windows 10 Anniversary Update”

        How did you get through???

    • #191870 Reply

      anonymous

      My account “doesn’t have access to this feedback”?

      • #191903 Reply

        dononline
        AskWoody Lounger

        Mine either … What gives?

        2 users thanked author for this post.
        • #191993 Reply

          Cybertooth
          AskWoody Lounger

          This doesn’t exactly inspire confidence in the worth of the feedback and number of votes displayed in the Feedback Hub. Wonder if MS is manipulating the process behind the scenes, i.e. by selectively hindering access to upvotes for topics that are embarrassing to them.

          • #192030 Reply

            dononline
            AskWoody Lounger

            Their Feedback Hub is as worthless as their Help Forums. That’s the reason I quit the Insider Program. Both are jokes and a waste of time. The only help I’ve EVER gotten from the forums has been from other users. The Feedback Hub is mostly used to complain about GUI and X-Box games junk. Classic fail, as seen by the horrible quality of their all to frequent updates and upgrades. Welcome to the new WaaS.

            1 user thanked author for this post.
    • #191876 Reply

      anonymous

      Thumbs Up …. FB upvoted done.

    • #191888 Reply

      anonymous

      If Microsoft cant get there act together, we the ones paying for, yes my version of win 10 was payed for. Have other options for a operating system, and are fed up with the second rate system from them. Just look at ask woody`s sight for this year alone. How many times does it take to realize that they are not worth any trust at all.  What is the problem with there management?

      I am only a average user, that does not mean I am stupid! Please listen to a customer that is fed up with your antics. Being forced to upgrade, update when I, or my system is not ready is not a good day.

      Edit to remove email address for privacy reasons.

      2 users thanked author for this post.
    • #191892 Reply

      CraigS26
      AskWoody Lounger

      If MS really cared …. the litany of Predictable, Repeating  failures with Updates would have long ago been remedied. The ONLY thing MS understands is Big Volume Customers, so my suggestion is either convince some big corporate leaders to make SERIOUS demands, or get blackmail data on significant people who MAY have the leverage to do the same. I FEEL like a survey from “Little People normal users” will be LAUGHED AT at MS. Any MS line “We’ve Heard You” insults me at this point.

      WU Grp A - Win 7-64 Hm Prem / Hm-Stdnt Office '10 / i5 Sandy Bridge Gen 2 / NO Java or Flash

      1 user thanked author for this post.
    • #191894 Reply

      anonymous

      Seems you can only upvote if you’re an “Insider”… 🙁 
      Sorry, patch lady…

      3 users thanked author for this post.
    • #191934 Reply

      JLamede
      AskWoody Lounger

      I fully applaud your initiative — high time action was taken over what amounts to Microsoft’s abusive treatment of its customers. That said, I find the Feedback Hub doesn’t give me access on this one — despite Microsoft techs having urged me to use it in the past. But, frankly, I’ve never ever known feedback to Microsoft having any effect (and that’s over something like three decades). It’s water off a gross old duck’s back! What’s needed is a public protest that will threaten to impact on Microsoft’s business. Only then will they sit up.

      1 user thanked author for this post.
    • #191933 Reply

      janoc
      AskWoody Lounger

      There’s only one way to deal with this, which is just another example of corporate dysfunction

      a) Group with a decent number of other well-known Windows commentators – one Commentator is never listened to, no matter how well respected by users (problem: many will be vocal in the ‘community’, but are scared to ‘bite the hand that feeds them’ and chew their fingernails about potentially threatening their MVP status

      b) Write a brief ‘open letter’ in plain English to the guy at the top (i.e. Satella) with the last paragraph proposing three steps to a solution to avoid further customer issues

      c) Prep mainstream media, so that enough are interested enough to create a snowball effect

      d) Go public in mainstream media and social media, directly aiming it at the guy at the top

      If all goes well (i.e. the guy at the top feels defensive)

      1) He’ll say he was unaware of the strength of feeling (despite earning zillions to be the go-to guy)

      2) He’ll thrash around firing/moving people

      3) With any luck the corporate roulette wheel will stop on the right number and a good/better manager will be appointed for the department in question

      3 users thanked author for this post.
      • #191994 Reply

        walker
        AskWoody Lounger

        @janoc:  Hallelujah!  I FINALLY got an email message alerting me to your post!   Yesterday, I think I “unsubscribed”, and then later tried “subscribing” again, and it was at last successful!  Makes keeping up with everything much, much easier.  Thank you for sharing your thoughts with the rest of us!    🙂

    • #191964 Reply

      anonymous

      I tried accessing it through the Feedback Hub app and the following is all I got after trying four times:

      This content is available only in the FeedbackHub app through the Windows 10 Anniversary Update

      What gives?? Using Win10 1703 Pro. I’m not a member of the Windows Insider team, as far as I know, never opted in to it.

    • #191997 Reply

      anonymous

      Is it possible to submit feedback only through the FeedbackHub app in the Windows 10 Anniversary Update?

      • #192031 Reply

        dononline
        AskWoody Lounger

        That doesn’t work, either. I tried. Just more evidence of MS’s disjointed incompetence.

    • #192013 Reply

      anonymous

      Agreed. Microsoft, bring back the old Windows Update, which had an itemized list of available updates with checkboxes so we can 1) do some research on each update to find out if they have known issues and 2) decide for ourselves whether or not we want to take the risk. And while you’re at it, include a pause button next to each update in the list and a rollback button in case an update stalls on installation.

      4 users thanked author for this post.
    • #192044 Reply

      anonymous

      I would happily upvote it if I could find the item.

      I can get into the feedback hub but thanks to their “Collections” feature I cannot locate the individual post in order to upvote it by searching on contained key words or phrases.  EXACTLY which category did it go in under?  Since some people say they have upvoted it, what am I missing?

      • #192207 Reply

        woody
        Da Boss

        It looks like the item is only available to those in the Windows Insider program.

        Sigh.

        1 user thanked author for this post.
    • #192079 Reply

      jescott418
      AskWoody Lounger

      I just never see this smoothing out in terms of updates with Windows 10. Yes, I believe not everyone thinks at Microsoft this release pattern works or that we shouldn’t try and maybe slow it down. But its obvious the people at the top are wanting to have something to talk about twice a year and yet all most of us talk about is not the new features. But how its breaking day to day functions of my device’s. If this keeps up in enterprise and business especially, there will come a time when IT starts to weigh options beyond Windows.

      • This reply was modified 5 months, 1 week ago by  jescott418. Reason: correction
      2 users thanked author for this post.
    • #192093 Reply

      anonymous

      Would MS ever consider stopping “Windows-as-a-Service?” I mean they released 1803 on April 30th, and many people are having issues. A week later the first CU comes out for 1803, and people are having more problems?!?!  This is not working…..

      Look at the increase in posts/activity here at AskWoody lately? It’s like everyday more major problems are discovered.

      I am a non-tech person, but having to re-install Windows or do something “under the hood” that goes beyond my understanding of computers every month is completely unacceptable.

      “Windows-as-a-Service” is a terrible business model. The new features that are added each upgrade are of no use for me.

      Sorry if this is a rant, I just don’t get why MS (especially for PCs) thinks my computer is a smartphone.

      3 users thanked author for this post.
      • #192206 Reply

        woody
        Da Boss

        An old rant:

        You can’t patch Windows like a phone.

        From four years ago – You can’t patch the desktop like a phone.

        If you mess up a phone update, lots of people may complain, but the basic functions of the phone generally survive. All that’s lost permanently is the reputation of the software folks. The next phone comes along with a killer camera and better screen, and all is forgiven and usually forgotten.

        Not so on the PC side — when Microsoft screws up a major patch like this one, all h*** breaks loose.

        Not much has changed in four years, eh?

        2 users thanked author for this post.
      • #192234 Reply

        Grond
        AskWoody Lounger

        I don’t see WaaS going away any time soon, if ever. This is Nadella’s twisted vision for us.

        And the specter (pardon the pun) of Windows 365 is, I believe, very real, i.e. an integrated subscription-based “OS.”

    • #192130 Reply

      Wazhai
      AskWoody Lounger

      Not very related to this post, but there is now another nail in the 1803 coffin: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/devices-with-toshiba-xg4-series-toshiba-xg5-series/2839ef1c-145a-400e-a7ae-f887339b1ea8

      2 users thanked author for this post.
    • #192277 Reply

      mcbsys
      AskWoody Lounger

      I tried (from the only machine I have with a Microsoft account, running Win10 Home):

      feedback

      Attachments:
      You must be logged in to view attached files.
      • #192282 Reply

        woody
        Da Boss

        You’re trying to get to Susan’s feedback post?

        I can’t tell for sure, but it looks like the only people who can access her feedback are ones using Windows 10 that are signed in with an account that’s an Insider account.

        Kinda defeats the idea of feedback, eh? I mean, we’ve seen how effective the Insider program is with testing updates…

        1 user thanked author for this post.
    • #192367 Reply

      Sueska
      AskWoody Lounger

      FYI – The feedback post title is “Patch Quality and loss of trust” It can be found under the category “Install and Update” and under the subcategory of “Windows Updates”.  I am an insider and had trouble just searching for the post.  Using the link in the Susan’s post prompted me to use the feedback app, I selected the feedback app, and was brought directly to her post. If you don’t have the feedback app, you can add the feedback app from the Windows Store. I am also not sure if being an insider is required, but you definitely need to have the feedback app installed. Hope this helps. Regards

    • #192477 Reply

      anonymous

      So with these hardware components failing after the recent feature upgrades, updates, and CUs, does this mean I will need to buy a new computer every 2 years? I just don’t understand how windows updates have gone off the cliff.

      When I sat in front of my Dell Win 10 home desktop April 30th upgrading to 1803, I thought, what is going to happen when or if it finishes? Will it work? Fortunately it did, but there are some glitches.

      I have many friends and colleagues who have Macs. I often tell them the craziness with Win 10. My Mac friends tell me “oh I have had my Mac for 11 years, and it works great.”

      I am an iPhone person, and by golly if I could go back 10 years, I would have switched to a Mac.

      Woody, in a previous post, you mentioned that there are MS employees who read your site and even post. I understand they may not be involved in the Win updates/upgrades department, but MS…. please, please, please……STOP with the Feature upgrades. It is not working. I don’t need “timeline” or the ability to change background colors.

      I have an iPhone, and yeah, after 2-3 years the phones slow down and you need or want to get a new one. That is ok. I can live with that.

      It just seems to me that feature upgrades (and now CUs) are killing machines. I really miss Win 7. I didn’t feel like I had to babysit that computer.

      As a simple home user, I should not have to read Win 10 forums all the time to try to learn/understand problems/issues with Win 10.

      I work for a large organization (~10,000 employees). This year they have begun deploying new Win 10 Dell laptops with 1607 (enterprise) on them. I got mine 2 months ago. And guess what……It works!

      Do I need to hire an IT professional to keep my personal computer working?

       

       

       

      1 user thanked author for this post.

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