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  • Patch Lady – HP support assistant being a bad patcher

    Posted on Susan Bradley Comment on the AskWoody Lounge

    Home Forums AskWoody blog Patch Lady – HP support assistant being a bad patcher

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      • #2295821 Reply
        Susan Bradley
        AskWoody MVP

        Logged into the computer at the office (remotely protected using duo.com two factor, but I digress) and the HP support assistant had updated.  I purpo
        [See the full post at: Patch Lady – HP support assistant being a bad patcher]

        Susan Bradley Patch Lady

        5 users thanked author for this post.
      • #2295828 Reply
        Tem
        AskWoody Plus

        When finally forced to, I replaced my old HP Probook W7 with a new W10 one, bought from a third-party IT reseller.  It came out-of-the-box with a generic W10 Pro load, so I added the useful HP apps (Client Security Manager, Sure Click, Support Assistant, etc.).

        HPSA very quickly manifested to be troublesome, so I deleted it.  It’s redundant to the professional IT tool, HP Image Assistant, so if HPIA supports your model(s) of HP computer(s), I’d very much recommend it over HPSA.

        Between HPIA, the HP Support and Drivers web site, and Security Bulletin Alert emails from HP Support, I promptly identify and install needed patches from HP.

        1 user thanked author for this post.
      • #2295829 Reply
        Noel Carboni
        AskWoody_MVP

        I thought we grew out of this nonsense.

        I see little evidence of growth. Operating systems really don’t do more than they did in 2009, even though computers could be argued to be an order of magnitude more powerful.

        Modern marketing is more and more about herding people into changing their definitions of “acceptable” and “normal” to make more money. “Opt out” campaigns used to be considered unacceptable intrusions! Now we’re inundated and hardly anyone bats an eye – good on you for posting this outrage here! Each time someone does something like this and gets away with it, it becomes more likely they (and others) will do it again.

        And HP… Don’t get me started. Their once good name seems to be all but used up. Ever since our HP Envy printer’s software recognized refilled ink cartridges, claimed they were non-genuine, then marked them as damaged… Not to mention it probing our computers and setting off security alarms. Grrrr. Not in my house. The printer hit the trash heap and HP gets no more of our $$$.

        -Noel

        3 users thanked author for this post.
        • #2295877 Reply
          madquack
          AskWoody Lounger

          HPIA is a godsend! Miles better than that HPSA rubbish.

          2 users thanked author for this post.
        • #2296030 Reply
          Tem
          AskWoody Plus

          My experience as a W7 desktop admin (collateral duty) for a Navy activity, and general geek, is that HP business class desktops and laptops are good workhorses.  Their consumer grade stuff, not so much.

      • #2295838 Reply
        mpw
        AskWoody Plus

        I got an update for HP Support Assistant overnight on 9/3/2020 –  Installation Successful: Windows successfully installed the following update: 9WZDNCRDRBFB-AD2F1837.HPSUPPORTASSISTANT. (version 9.6.714.0)

        It came through pause which was on at the time which surprised me.  But it is an app so I guess they aren’t stopped by pause.  Bunch of other ones updated on 9/3 and 9/4 also.

        I did not get an advertisement.  Maybe it’s because your computers are business computers.

        HP Pavilion Desktop TP01-0050 – 64 bit
        Windows10 Home v1909 – Build 18363.1016
        Windows Defender and Windows Firewall
        Microsoft Office Home and Business 2019
        -Version 2008(Build 13127.20296 C2R)

      • #2295939 Reply
        Lawrence Patterson
        AskWoody Plus

        HP cashing in with a Microsoft gimmick (or whatever you want to call it) is no surprise.

        Personally, I’ve had a love / hate relationship with both Dell and HP support assistant and though my current new clients are Dell, I’ve found that using the Dell / HP support sites and running the driver check which gives a list of what needs to be updated, then manually download / install works more reliably.

        Don’t know how many times I’ve been hopeful that a long list of driver updates will just be applied by the built in support assistant (I’ve had some luck by doing the BIOS update from the support website, and then the rest using the built in support assistant program) but it is a crap shoot whether it works fully or not.

        IT Manager Geek

      • #2295957 Reply
        Mele20
        AskWoody Lounger

        “I purposely have this set these days because firmware updates are a key way to ensure that Windows 10 is healthy and patches well.”

        Care to explain that more fully? I purposely avoid firmware updates as I never needed them on earlier versions Windows where I would use a given Dell Small business computer until it was 5 years old and then purchase a new one. I was taught years ago to avoid firmware updates unless absolutely necessary. Why are you saying that has changed?

        Dell loves to try to panic a user into believing a firmware update is direly needed. That has never been true in 21 years of owning Dell XPS desktop computers (currently Dell XPS 8930). So, I don’t understand your comment. I do HATE Windows 10 and prefer my older Dell (almost 8 years old) with Windows 8.0 Pro…notice I deliberately never “upgraded” (actually a terrible downgrade) to 8.1 Pro. I can’t stand using any of Dell’s c***y junk to tell me I need this new driver or a new bios update or whatever. And that is even though I have Dell Enterprise support on Windows 10 Pro (currently 1809)…it shouldn’t be Enterprise but those are the techs I get if I call.

        I can’t stand HP except for my ancient (21 year old) HP Deskjet 882C printer which is an outstanding product from the old days when computers and computer related hardware were well built and strong.

        1 user thanked author for this post.
      • #2296027 Reply
        Kathy Stevens
        AskWoody Plus

        No problems with HP Support Assistant on my home computer a HP ENVY Desktop – 795-0050 running Windows 10 Pro 64 – bit.

      • #2296029 Reply
        anonymous
        Guest

        I guess it depends on how many machines you’ve got. What I did was uncheck the two boxes, checked “Don’t show again”, and forgot the whole thing till I saw this thread.

        By the way, I looked at the supported platforms for the HP Image Assistant: if you’re running Win 7, forget it.

        By the way, I have an HP 840 G1 and an HP 820 G3.

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