News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • Patch Lady – issue with Outlook

    Posted on Susan Bradley Comment on the AskWoody Lounge

    Home Forums AskWoody blog Patch Lady – issue with Outlook

    • This topic has 19 replies, 12 voices, and was last updated 1 month ago.
    Viewing 8 reply threads
    • Author
      Posts
      • #2273850 Reply
        Susan Bradley
        AskWoody MVP

        To those of you in the Ask woody forums that have been hitting this (see this and this and this ) read on.. A bug in the June updates is causing “Some
        [See the full post at: Patch Lady – issue with Outlook]

        Susan Bradley Patch Lady

        6 users thanked author for this post.
      • #2273858 Reply
        woody
        Da Boss

        Also from the article:

        The Outlook Team is investigating this issue with the Windows Team. We are not sure yet if the primary fix will come from Outlook or Windows. When we have more information on fix details we will add them here.

        • #2273986 Reply
          Chris B
          AskWoody Plus

          If the fix comes from Outlook, where would that leave people using an out-of-support version of Outlook (e.g. 2007)? If a Windows patch broke it, then surely it is Microsoft’s responsibility to fix it.

          Chris
          Win 10 Pro x64 Group A

          • #2273988 Reply
            PKCano
            Da Boss

            Being EOL, Office 2007 would not have received the May or June update that broke it. So Office 2007 is probably safe.

            • #2273990 Reply
              Chris B
              AskWoody Plus

              So it was the Office update that was the problem, was it? I had thought it was the Windows June Cumulative update.

              Chris
              Win 10 Pro x64 Group A

              • #2273991 Reply
                PKCano
                Da Boss

                That has not been established yet. But IF it was the Office update, 2007 didn’t get updated. That was my point.

              • #2274042 Reply
                Susan Bradley
                AskWoody MVP

                Imho it looks more on the office click to run side

                Susan Bradley Patch Lady

                2 users thanked author for this post.
      • #2273882 Reply
        agoldhammer
        AskWoody Plus

        I wish I could give you an answer but I have patches delayed for 15 days so my Outlooks works just fine with the two active *.pst files it runs.

        • #2273992 Reply
          Chris B
          AskWoody Plus

          Thanks for the clarification. I’ll keep watching the thread.

          Chris
          Win 10 Pro x64 Group A

      • #2273913 Reply
        Bundaburra
        AskWoody Plus

        I have Outlook 365, which I think is 16, patched up to date and with the other June updates also installed, and not experiencing the problem. For what it’s worth, my PST files are not in the default location.  They are in E:\Outlook PST Files\, where E is a separate internal hard drive used for data only.

        Windows 10 Pro 64 bit 2004

      • #2273928 Reply
        joep517
        AskWoody MVP

        I found this a couple of days ago on my wife’s PC. Dug around in the registry to finally find those two keys and delete them. That file was a subscription to her Gmail calendar. First, I just deleted the PST file after repeated “fixes”. I still got the message. Then I deleted the key with the file name. The “corrupt file” dialog box still popped up just with no file name. Then I deleted the other key. That took care of it. I just re-established the subscription and all is well. It didn’t take too long but was frustrating.

        --Joe

        1 user thanked author for this post.
      • #2273943 Reply
        Suzanne C
        AskWoody Lounger

        My Dell laptop did the Windows 10 2004 update last night

        Now have spend 8 hours today on issues with Outlook 2013 crashing soon after starting, suffice to say no emails are being received.  I have read the forums, I went into PowerPoint, Word and Excel and did the Updates

        I have also run scanPST on every PST file.

         

        still have the same issue.   Windows did two more updates today, but still have the issue

        When I click FILE in Outlook, I get the attached.  Its been running for 4 hours, let alone 15 mins

        What else could I try please?

        xxxxxx Microsoft, professional time wasters

        Capture-4

        Attachments:
        • #2273960 Reply
          Paul T
          AskWoody MVP

          I would roll back to the previous Windows version, after making a backup to an external USB hard disk.

          cheers, Paul

        • #2274034 Reply
          Elly
          AskWoody MVP

          Did you actually try the registry fix that Susan details? Or tried the link she provides to Diane Poremsky’s automatic registry fix? Click on Read the Full Post.

          It sounds like, after hours of trying different fixes, you may be missing the actual work around if you haven’t… but, I know what that’s like!

          Apologies to @PaulT… this seems to be more than a OS version issue…

          Non-techy Win 10 Pro and Linux Mint experimenter

          2 users thanked author for this post.
          • #2274196 Reply
            woody
            Da Boss

            It’s both an Office problem and a Windows cumulative update bug. Article coming in Computerworld.

            1 user thanked author for this post.
            • #2277012 Reply
              AmyO
              AskWoody Plus

              Hi Woody,

              I see in the patch list that Win7 June security patches and Office 2010 and Office 2013 patches are  now green lighted in Susan’s master patch list.  I’ll wait for the overall defcon change, but in interim can you clarify if the Outlook PST corruption issue (and any other Outlook issue due to June’s security patches) does affect Outlook 2010 and Outlook 2013 on Win7 Pro x64 systems after installing the June security Win 7 security roll up and Office 2010 and 2013  updates (I have ESUs for Win7)?  Wasn’t clear on the latest regarding this Outlook corruption issue after we install the June security patches.  Thanks, Woody! 🙂

              1 user thanked author for this post.
      • #2274024 Reply
        anonymous
        Guest

        Since the June patchapocalyptic day, all my Office 365 apps had issues with a high CPU usage on both of my computer (a one-year old HP Desktop and a brand-new Dell laptop) both are running on 1909. Starting the apps with no network connection everything was fine. Later, same thing occurred with McAfee antivirus. I finally found that issue was related to the metered internet connection. I took out the metered network setting and things went back to normal. So, since the problem occurred also with one of the McAfee components, it’s more likely to be a Windows issue.

      • #2274215 Reply
        lmacri
        AskWoody Plus

        Just an FYI that I’m not seeing this “Something is wrong with one of your data files and Outlook needs to close” error or high CPU consumption with MS Office Home and Business 2019 Click-to-Run on my Win 10 home computer. Neither Outlook 2019 Version 2005 Build 12827.20268 (rel.02-Jun-2020) or  Version 2005 Build 12827.20336 (rel. 09-Jun-2020) listed <here> in the update history have caused any noticeable problems.

        However, I still have 64-bit Win 10 Pro v1909 Build 18363.836 (KB4556799, rel. 12-May 2020); the June 2020 Patch Tuesday update Build 18363.900 for my OS (KB4560960, rel. 09-Jun-2020) is delayed and hasn’t been installed yet.
        ————-
        64-bit Win 10 Pro v1909 build 18363.836 * MS Office Home and Business 2019 C2R v2005 build 12827.20336

      • #2275376 Reply
        gborn
        AskWoody_MVP

        Just a few additional remarks.

        The issue seems to happen with Outlook 2016 client in C2R-Installs (Office 365). There is a Workaround to fix that Outlook crash, caused by a broken PST file – see my blog post below from June 22, 2020:

        Outlook: June 2020 updates and PST issues?

        This night (June 24, 2020) Microsoft has released this support article, confirming the bug and also my explanations given in den blog post.

        Microsoft Windows Insider MVP, Microsoft Answers Community Moderator, Blogger, Book author

        https://www.borncity.com/win/

        1 user thanked author for this post.
    Viewing 8 reply threads

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: Patch Lady – issue with Outlook

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.