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  • Patch Lady – issues with syncing Outlook calendar with icloud calendar after 2004

    Posted on Susan Bradley Comment on the AskWoody Lounge

    Home Forums AskWoody blog Patch Lady – issues with syncing Outlook calendar with icloud calendar after 2004

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      • #2269326 Reply
        Susan Bradley
        AskWoody MVP

        From a fellow geek… “BTW the only thing that didn’t work properly after the Windows 10 2004 update was syncing my Outlook calendar on my PC with my
        [See the full post at: Patch Lady – issues with syncing Outlook calendar with icloud calendar after 2004]

        Susan Bradley Patch Lady

        1 user thanked author for this post.
      • #2269484 Reply
        alQamar
        AskWoody_MVP

        as my previous post got invisible.

        I have spent extensive time on this matter and currently calling Apple Support as the problem is now entirely reproducible on several devices with different Apple IDs.
        The support reference, in case you need to call them either is 101103211515.

        The scenario to I can reproduce the problem is:

        Windows 10 1909
        Windows 10 2004

        Microsoft (Office) 365 – de-de, monthly channel 2004
        Microsoft (Office) 365 – de-de, monthly channel 2005

        What does work:
        Outlook integration has been successfully setup on Windows 10 1909 and MSO 2004
        Upgrading to Windows 10 2004 and MSO 2004 will retain the functionality.

        iCloud sync may not work, clicking on systray iCloud asks for a new authentication. After authentication everything is fine.

        What does not work
        as soon you logoff in iCloud Windows 10 app from store and remove all configuration from PC uninstall and / or repair (including the above mentioned workaround) iCloud app and try to setup the integration new the issue will appear as mentioned here.

        after 2 hours of holding line and speaking with a support agent, Apple support declined responsiblity for the error in iCloud app and points to Windows or Office support.

        • #2269486 Reply
          alQamar
          AskWoody_MVP

          as next step we will try to repro this in a clean 1909 VM.

          1 user thanked author for this post.
      • #2269527 Reply
        alQamar
        AskWoody_MVP

        Hi there,
        after many hours I would a final solution for this problem
        Investigations showed that the problem was never reproducible in a 2004 / 1909 VM, no matter how hard I tried with disabling / enabling / reinstalling iCloud and the integration. Also tried M365 2004 and 2005 as above. Everything worked like a charm.

        So we went back to the one of many computers that troubled us.

        Purging Appdata and localappdata again, removing orphaned iCloud account and ost file aswell as the msmapi file in the localappdata\microsoft\outlook nothing helped.

        Solution:
        create a new Outlook profile in control panel > “E-Mail (Outlook 2016)” (you still won’t find this MSMAPI cpl in search).

        with the new profile everything returned back, working.

        Conclusion:
        some computers prior or after upgrade may be affected that iCloud integration cannot be setup. Something, I won’t dig further in registry / msmapi settings has gone wrong.

        It is not a problem of Windows 10 2004, thankfully.

        1 user thanked author for this post.
      • #2269538 Reply
        ScotchJohn
        AskWoody Plus

        As a matter of interest, did you get your iCloud from the Microsoft store, or as a download from Apple?  I have found this can make a difference, had to rip iCloud out, root-and-branch, including the orphaned iCloud account, when I tried using the Microsoft store version.  For just now, I would always use the Apple downloaded version.

        Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

        • #2269542 Reply
          PKCano
          Da Boss

          My experience is likewise. Always download iTunes from Apple.

      • #2269543 Reply
        alQamar
        AskWoody_MVP

        For me it quite the opposite, only use the store versions for the matter of easier maintenance and you can uninstall a lot of uneeded stuff from Apple and Windows Media Player.
        So far I don’t regret this for years now.
        What happened here is quite the exception.

        Whatever your preference. Better don’t mix them. Either both as classic apps or both from Store.

        • This reply was modified 1 month ago by alQamar.
      • #2269600 Reply
        Alex5723
        AskWoody Plus

        My experience is likewise. Always download iTunes from Apple.

        Ditto.

        • #2272406 Reply
          alQamar
          AskWoody_MVP

          The problem is independent whether users use the store app or not. They are just wrapped and otherwise same apps with some benefits over their legacy stuff.

      • #2272341 Reply
        anonymous
        Guest

        When I open icloud for windows and check the mail, contacts, calendar and task box, a dialogue come up indicating that icloud for windows did not properly install.  Repair does not work.  Uninstall and reinstall does not work.  Removing everything apple from the PC and reinstalling does not work.  Microsoft support points to Apple.  Apple Support points to Microsoft. Only thing I can see from my portable (which works fine post upgrade) is that the portable has version 7.19 of icloud for windows whereas my PC has 11.2. I have installed icloud from microsoft and cannot add another version.

        • #2272405 Reply
          alQamar
          AskWoody_MVP

          I’ve solved the b*****t bingo.

          See above

          Logoff in icloud, remove everything if asked

          Uninstall all Apple products (*deauthorize iTunes before uninstall) via settings >§apps including all legacy stuff like bonjour, apple support (last), Apple Updater

          Install the latest iCloud (iTunes* if needed) from the Store

          Create a new outlook profile in control panel > email.

          Add all email accounts, pst files if applies . Mind new profile looses settings like signatures etc. Transfer them manually.

           

          Setup iCloud for the new Outlook profile

          1 user thanked author for this post.
      • #2272525 Reply
        ScotchJohn
        AskWoody Plus

        alQamar – you would see that opinions are sharply polarised on whether to take the MS Store versions or the versions direct from Apple.

        Thanks for the detailed description of what you did with the version that you downloaded from the Store to make it work.  I may need this one day if Apple deliver iCloud only via the Store.  It’s becoming harder to find the version direct from Apple.

        Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

      • #2272604 Reply
        alQamar
        AskWoody_MVP

        As said it doesn’t matter. The solution and problem is the same no matter if you use the legacy msi or the store version.

      • #2273412 Reply
        LRB
        AskWoody Lounger

        I confirm much of what is written above.  This is how I fixed the problem:

        Sign out of icloud

        uninstall icloud for windows and incloud outlook (if there).  Don’t need to uninstall any other apple products on PC

        create a new profile on outlook (unfortunately this appears to be required) and reinstall signatures and policies (archives)

        This is key.  Do not use microsoft for windows app.  Instead search for from the web and install icloud.exe  Make sure outlook is closed but on the new profile.

        everything should lad in once you input your Apple ID and password.

        1 user thanked author for this post.
      • #2273416 Reply
        alQamar
        AskWoody_MVP

        Glad it helped. I am 100% sure the sentiments against the store app aren’t founded. I saw people joining that used the legacy app and still had this problem.

        Yes it’s not needed to uninstall all Apple legacy apps as I’ve said just

        Infact just icloud and icloud for Outlook.

         

        if you want a clean and Windows Media Player free secure system, store based apps are mandatory. And again it’s not an upgrade issue. I’ve tested that.

         

        I will also happen on 1909 if one is to change icloud app legacy or not, and the outlook sync. It simply breaks.

      • #2273421 Reply
        LRB
        Guest

        I was only able to correct the problem by installing icloud.exe (Which installed 7.16.0.15) versus the icloud for windows version (11.2) at the Microsoft store.  Perhaps others share your experience.  Changing the profile alone and reinstalling at the Microsoft store did not work for me on this PC.

        1 user thanked author for this post.
      • #2273449 Reply
        alQamar
        AskWoody_MVP

        Sad to hear… I really hope one can catch the root cause MS and Apple support pinpoint each other. I gave up.

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