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  • Patch Lady – Office retail flipping to 365?

    Posted on Susan Bradley Comment on the AskWoody Lounge

    Home Forums AskWoody blog Patch Lady – Office retail flipping to 365?

    • This topic has 10 replies, 7 voices, and was last updated 4 weeks, 1 day ago by anonymous.
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      • #2297194 Reply
        Susan Bradley
        AskWoody MVP

        Got this in the mail the other day Susan – Since you are the undisputed Queen of Microsoft update patches, so I wanted to share my story with you. I h
        [See the full post at: Patch Lady – Office retail flipping to 365?]

        Susan Bradley Patch Lady

        4 users thanked author for this post.
      • #2297196 Reply
        Da Boss

        Reminds me of face mask changes at the Sichuan Opera…

        1 user thanked author for this post.
      • #2297197 Reply

        Perhaps they have two versions installed, the preinstalled OEM office 365, and the user installed 2013? Depends which shortcut they use.


      • #2297222 Reply

        This story remind me of some Office 2016 that broke on some computers in our university, maybe a dozen, and the pain we had to uninstall it in a clean way before re-installing it.

      • #2297227 Reply
        AskWoody Plus

        It almost sounds like an unannounced trial of 365 that never made it to the “Upgrade – Yes or No?” stage. Or else it’s just a regular patch that involved something being ported into the 2016 update that shouldn’t have been there and so got pulled in a hotfix that nobody noticed.

        Microsoft remain an awesome company – just imagine how much more they could achieve if they just had some QA!

        1 user thanked author for this post.
      • #2297230 Reply

        I recently bought retail box version of Office 2019 Home & Business, when I activated it on it redirected me at the end to and then immediately to where it stated that I don’t have a subscription. After that I went to and my Office 2019 was there and I downloaded and installed it without problems.

      • #2297267 Reply
        AskWoody Plus

        I saw this a while ago with my click-to-run version of Office on Windows 10. I installed Office 365 (2016) in March, 2018, and it has updated to 2019 … while maintaining the year “2016” on the app shortcuts. Over the months, various glitches have appeared, some of which were sorted by repairing the installation, some not.

        I finally gave up and completely uninstalled my Office Pro Plus, Visio, and Project software and did a complete re-installation. I was pleasantly surprised to see that it remembered all my Outlook settings (I have two .pst files and four email connections) and all the wayward behavior has been corrected.

        This is all a long way of me asking: could one or more updates over the past months have gone badly wrong, and would a re-installation fix problems that others are seeing?

      • #2297269 Reply
        AskWoody Plus

        Perhaps a misdirection of MS servers of the 365 vs retail update.

        As I recall, the retail versions get the same security etc updates as 365, but not any non-security updates/changes that would update it to a newer version.

        Windows 10 Pro x64 v1909 and Windows 7 Pro SP1 x64 (RIP)
      • #2297440 Reply

        Been there seen that

        usually a temporary glitch due the shared licensing system across 4 Office flavors

      • #2297754 Reply
        AskWoody Plus

        Outlook 2016 keeps asking through an opening nag banner if I want to switch to Office 365. I politely tell it to go away.

      • #2298018 Reply

        I wonder does it lock up after 30 days of free trial?

        I’ll know better myself in 9 days, from a recently purchased a Dell laptop.

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