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  • Patch Lady – the battery problem

    Posted on Susan Bradley Comment on the AskWoody Lounge

    Home Forums AskWoody blog Patch Lady – the battery problem

    This topic contains 10 replies, has 7 voices, and was last updated by  anonymous 2 months ago.

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    • #1612975 Reply

      Susan Bradley
      AskWoody MVP

      Technology and batteries have a love hate relationship with each other. We need batteries to power many of our laptops and devices. Yet we still rely
      [See the full post at: Patch Lady – the battery problem]

      Susan Bradley Patch Lady

      3 users thanked author for this post.
    • #1614801 Reply

      Calling up support appears to be a bit of Russian roulette.

      Heh heh…and with it all offshore, with 16 different accents and 25 different dialect inflections, all with with various degrees of intelligibility and comprehension of your issue ranging from 100% to zero, I have found the gun has at least four, if not five chambers loaded.

      You were lucky.

      skeleton-at-PC-1

      Win7 Pro SP1 64-bit, Dell Latitude E6330, Intel CORE i5 "Ivy Bridge", Group "A/B [negative] :)", Multiple Air-Gapped backup drives in different locations, "Don't check for updates-Full Manual Mode."
      --
      "...All the people, all the time..." (Peter Ustinov ad-lib from "Logan's Run")

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    • #1619348 Reply

      John
      AskWoody Lounger

      I would also address how we return these defective batteries. Many times I have returned batteries swollen or deemed defective and they send me a pre paid label. But rarely do I see a instruction to label the box correctly of a defective lithium battery or that it even contains a lithium battery. Seems to me shipping these defective batteries hundreds of miles is just asking for trouble. At least in one instance I was ask to deplete the charge of the battery as much as I could before shipping. That would at least help reduce the effects of a complete failure of the battery. I have definitely seen more battery issues with products as the devices become thinner and battery designs are probably not ideal for their capacity. In the days of removable laptop batteries It was rare to have a battery issue.

      1 user thanked author for this post.
    • #1619351 Reply

      anonymous

      The air is poluted so immediately stop breathing? Seriously, this kind of alarmism is inappropriate and doesn’t help anyone.

    • #1620441 Reply

      Susan Bradley
      AskWoody MVP

      Not alarmist, being honest.  And trying to be more honest that they should be taken seriously when they start bulging the screen.

      Susan Bradley Patch Lady

      5 users thanked author for this post.
    • #1629051 Reply

      PaulK
      AskWoody Lounger

      John said:

      I would also address how we return these defective batteries. Many times I have returned batteries swollen or deemed defective and they send me a pre paid label. But rarely do I see a instruction to label the box correctly of a defective lithium battery or that it even contains a lithium battery. Seems to me shipping these defective batteries hundreds of miles is just asking for trouble.

      Trouble is right. From the USPS, if that is the carrier.

      It is not easy to screen through all the USPS regulations for specifics, but scroll down under here to just above 349.23 Dry Ice to see that the shipment of Damaged/Recalled Batteries is Prohibited, unless approved by the Manager, Product Classification.

      In additional regulations it is clear that all Lithium batteries shipments must be clearly labelled as such. And, shipment must be by surface only, not by air.

      Non-USPS? Similar restrictions apply. Research before shipping.

      There are instances of shippers (companies) that have shipped improperly-or-un-labelled hazardous materials – which packages have been damaged during shipment, and been discovered at a tran-shipment point – the companies are fined greatly for violating regulations.

    • #1708589 Reply

      anonymous

      The lithium swollen battery score for me (so far):

      *  Two Microsoft Surface Books; swollen batteries detached screens

      MS replaced the first at no charge.  VERY special shipping was
      required to return that bad one.  Microsoft supplied the container
      and hired the special shipper.

      Then the replacement failed the same way after less than a year.  I
      gave up on Microsoft Surface Books at that point.  I donated the
      second one for parts to a local institution that scraps PCs, warning
      them about the battery problem.

      *  Kindle Fire HDX; swollen battery detached screen

      Amazon replaced the HDX with a Kindle Fire HD 10 (not HDX) at no
      charge.  I recycled the bad HDX at our local hazardous waste
      facility.

      *  Apple iPhone 7; swollen battery detached screen

      The local Apple Store replaced the bad phone for just the price of a
      new battery.  They took and scrapped the bad phone.

      Probably more to come.  I have other lithium battery devices.

      Some time ago I heard about some much safer lithium technology.  You
      could even stab the battery with a screwdriver and it wouldn’t explode.
      Whatever happened to that?  No idea if it had swelling problems like
      what we have today.  Jeff

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