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  • PDF attachments through email

    Posted on WSk32rem Comment on the AskWoody Lounge

    Home Forums AskWoody support Questions: Browsers and desktop software PDF attachments through email

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      • #1977748 Reply
        WSk32rem
        AskWoody Lounger

        I have a weird situation with receiving PDF attachments from a customer.  These attachments are sent to two other people at our company with no problem.  I am the only one getting this person’s emails without the attachments.  To add to the weirdness, I am able to get the attachments from another person’s email in this customer’s office.  I use Mailwasher Pro to screen my emails and my email program is Incredimail, both of which I’ve used for many years with no problems like this before.  What could be preventing one person’s PDF attachments from getting through to me while another person in the same office can get them to me with no problems?  And why can the other two people in my office get them?

      • #1977770 Reply
        mn–
        AskWoody Lounger

        What could be preventing one person’s PDF attachments from getting through to me while another person in the same office can get them to me with no problems? And why can the other two people in my office get them?

        Well. Clearly something must be different… and I’m not familiar Mailwasher Pro or Incredimail anyway so I’m just going by how email generally works… but, are the other people at your company using those as well?

        What are you using for the mail server? Does the server do any filtering? Do you have an alternate method to access the server? (Exchange and Exchange Online usually have the web interface available…)

        Did find some old examples of someone complaining about Incredimail hiding attachments, years ago already.

        As far as technology goes… anything in the delivery path and anything that can write into your mailbox “may” alter the messages. Dropping attachments from suspected spam isn’t unheard of, either.

      • #1977775 Reply
        jabeattyauditor
        AskWoody Lounger

        Add the people you want to receive attachments from to your friends list.

        Beyond that, there are too many options and filters available in both of those products to tell you *exactly* what’s going on here. We’d have to know how you have both products configured – exactly.

      • #1977788 Reply
        Vincenzo
        AskWoody Lounger

        I would start by breaking the process apart with some tests.

        First have the person send just you alone an attachment.

        If fails, have one of the other recipients forward the attachment to you.

        If still fails, turn off your MailWasher.

        If still fails, use something besides Incredimail.

        You need to find out where in the process the failure is.

        • #1977808 Reply
          OscarCP
          AskWoody Plus

          Maybe the attachments you are not getting are infected with malware and nobody in your office has become aware of this yet?

          I would make this test: (1) Create a PDF yourself and mail it to yourself. If it gets back to you, (2) send your PDF to the person that so far is sending you PDF documents that you do not receive and tell that person to send it back to you without opening it first. (3) If you get it back, compare it to the PDF you sent, to see if they are exactly the same and, or scan it  for bugs that might have been attached when in the other person’s PC, even if it was not opened there.

          There is a chance that the problem might not be in your computer, because of your software, but because something much more serious is going on in your office.

          Windows 7 Professional, SP1, x64 Group W (ex B) & macOS + Linux (Mint)

      • #1981275 Reply
        WSk32rem
        AskWoody Lounger

        Okay, the person I am having a problem receiving the attachments from sent me, alone, an email with a test attachment, different from what she sends when distributing POs to all of us.  I received that with no problem.  The next time she sent a blanket email with another PO – nothing.  I asked he to send me the PO to just me; again, nothing.  I think for now I’m just going to have one of the other employees here forward me their copies (which has been working; another weird thing).  Thanks to all of you for your input.

      • #2016783 Reply
        Bundaburra
        AskWoody Plus

        In Mailwasher pro, if you have the display columns so configured, you should be able to see if an incoming email has an attachment.  If Mailwasher indicates that there is an attachment, but you do not see it when the message is downloaded into Incredimail, then either program could be deleting it.  Check the settings carefully.  If, on the other hand, an attachment is not indicated in Mailwasher when you know that there should be one, then the problem is occurring somewhere in the transmission from the sender’s computer to yours.  It’s also possible that your anti-virus could be configured differently than your co-workers, and is deleting attachments which it thinks are unsafe, so try it with your anti-virus software temporarily disabled.  (To be safe, ensure that the suspect message is the only one to be downloaded.)

        Windows 10 Pro 64 bit 2004

        • This reply was modified 8 months ago by Bundaburra.
      • #2022985 Reply
        WSk32rem
        AskWoody Lounger

        Thanks everyone!  The problem has been resolved!  Not sure how we did it, but the main thing is, I’m now receiving the PDF attachments!  Thanks again!

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