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  • Portable USB Device Cannot Start (Code 10 Error)

    Home Forums AskWoody support Windows Windows 10 Windows 10 version 1809 – September 2018 Update Portable USB Device Cannot Start (Code 10 Error)

    • This topic has 12 replies, 3 voices, and was last updated 6 months ago.
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      • #2010174 Reply
        Kirsty
        Da Boss

        In trying to recover after the disastrous feature update to 1809 (17763.1), I have one Device Manager error I have been unable to rectify, despite a lot of effort (all the others were solved by installing new downloaded drivers).

        It relates to “Portable Devices”, when a USB flash drive is inserted, it recognises it, including the brand/type, and it functions properly, but there is a warning in Device Manager, with an error code, indicating the device cannot be started.

        I have tried to reinstall the driver (WPDfs.inf), but I keep getting told the best driver is already installed (there is no over-ride possibility). Windows Update is unable to find a suitable driver (yes, I got that desperate!).

        There are no errors in the USB list, only in the Portable Devices list that appears when a USB is plugged in. I noted that this only occurred for 2 flash drives, but not for an external hard drive, which showed correctly.

        I note that the wpdfs.inf is dated 2006 – it appears to be the latest. catalog.update.microsoft.com does not have a Win10 WPD driver.

        Any suggestions for resolving this issue? Thanks 🙂

      • #2010190 Reply
        satrow
        AskWoody MVP

        No driver rollback available?

        What are the full Properties for these USB drives, drivers used, partition info, ReadyBoost info. etc?

        Have you tried all USB slots available?

        As the external drives don’t trigger errors, is it that the current WPDfs driver expects something like an MBR… or triggered by a specific filesystem?

        • #2010191 Reply
          Kirsty
          Da Boss

          I don’t have the machine turned on at the moment, but…

          ReadyBoost isn’t turned on
          Power Management has had the ability to power down turned off
          No partitions (have been warned off them…)
          Yes, I’ve tried the other USB slots – same issue; no problem with the tested drives on a different machine
          It does have a drive letter, is visible in File Explorer and Disk Management, can be used without problem
          These are both USB 3.0/3.1 devices, of 16gb, of different brands
          Rollback not effective, as the OS has only just been installed

          The only other issue found was that in Safely Remove Hardware systray, their only indication is an ellipsis, instead of being listed (I did find reference to changes in -1809 around safely removing drives, but this doesn’t appear related at first glance)

          • #2010213 Reply
            satrow
            AskWoody MVP

            Feels like an incorrect hardware detection, on the other devices you’ve tested these on, do they also appear as WPD?

            • #2010682 Reply
              Kirsty
              Da Boss

              To my checking, it doesn’t “look” like a hardware mis-detection, in that it is showing as a USB device, and is listing as Portable…?

              In the Device Manager (Device, Properties, Details) Problem Status, it says “Access is denied”. In the Event Viewer, there are several Event ID 51 warning instances for HardDrive devices related to those USBs.

              What is really frustrating is that it appears to work correctly, with the exception of not listed in the Safely Remove Hardware systray icon, and the Device Manager error. Being a clean install, I really would like to remove these niggly errors 😉

              • #2010705 Reply
                satrow
                AskWoody MVP

                Well, what is there in a simple USB storage device that requires ‘starting’? Nothing.

                But – they’re now also called WPDs – somehow implying that they’re more than simple USB storage devices (like an MP3 player, digital camera, ‘phone, etc.).

                Off-hand, I can only think of two alt. modifications that might classify your devices that way, an MBR or an Autoplay.inf. Security patching/software often disables autoplay, so might that be the issue/difference on this PC?

                Do you have details of the Event ID 51’s?

                There’s obviously some disparity between the machines you’ve tested the USB sticks on, I’d be tempted just to disable the WPD in DevMan as a test and only enable it when connecting a more complex USB device.

                1 user thanked author for this post.
              • #2013234 Reply
                Kirsty
                Da Boss

                Sorry, the Event ID 51’s have disappeared (been a busy week, sorry). There remains a few errors on these drives:
                The driver detected a controller error on \Device\Harddisk1\DR**
                Disk - EventID 11 [ Qualifiers] 49156 Level 2

                It’s highly frustrating! I agree it appears to want to turn these plain storage devices into media players or similar, which is of no interest in this situation. And the drives themselves continue to function, while Device Manager continues to report the Code 10 error.

                (I’m also extremely frustrating finding that drivers have been updated in the background, but Windows Update hasn’t installed the Flash update!)

              • #2013291 Reply
                satrow
                AskWoody MVP

                Setting the affected USB drives for quick removal should prevent further ID 51’s:

                the computer may log this event message when it loads images from a storage device, reads and writes to locally mapped files or to any file (as long as it is buffered I/O). The computer does not log this event message when it performs nonbuffered I/O.

                “The driver detected a controller error on DeviceHarddisk1DR**”:- try to track down which drive is being referred to, check connections and/or swap cables, connect the drive to an unused port.

                Harddisk1

                See if you can access further details via a Health Report (don’t go down the Fresh Start route): https://support.microsoft.com/en-us/help/4012986/windows-security-track-device-performance-health

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                1 user thanked author for this post.
              • #2013363 Reply
                Kirsty
                Da Boss

                The DR** applies to any USB drive that has been inserted since the rebuild of the laptop, into any of the ports.

                Thanks for your patience, it’s much appreciated – I’ll try those suggestions when I get a moment free to 🙂

                (In the meantime, I now need to track down why the disabling of sounds, after a background driver update – while set not to download drivers from WU, and on metered connection – caused the functioning sounds to stop. If you hear a distant screaming sound, that will be me!)

      • #2010231 Reply
        Alex5723
        AskWoody Plus

        I have tried to reinstall the driver (WPDfs.inf), but I keep getting told the best driver is already installed (there is no over-ride possibility). Windows Update is unable to find a suitable driver (yes, I got that desperate!).

        Try some solutions here :

        Have you tried running sfc /scannow that may fix WPDfs.inf ?

        https://social.technet.microsoft.com/Forums/windows/en-US/d88813a7-7d96-4418-a402-ec8b5f592c5a/microsoft-wpd-filesystem-volume-driver-are-certain-usb-devices-no-longer-compatible-with-windows?forum=win10itprogeneral

        Here you can find WPDfs.inf downloads (don’t know how secure/clean they are) :

        https://www.exefiles.com/en/inf/wpdfs-inf/

        • #2010384 Reply
          Kirsty
          Da Boss

          I tried SFC /SCANNOW before attempting to reinstall the driver. Nothing found…

          I also tried that TechNet link you supplied, along with a dozen others (which is how I located the link I posted).

          I tried to reinstall WPDfs.inf that I had successfully extracted from the mounted system image backup, which is how I discovered “the best driver is already installed (there is no over-ride possibility)”. It was working fine prior to the upgrade debacle. I trust the backup file far more than a download site (as you infer)!

          • #2010423 Reply
            Alex5723
            AskWoody Plus

            It was working fine prior to the upgrade debacle. I trust the backup file far more than a download site (as you infer)!

            It may be the driver is not compatible anymore.
            Does the OEM of the device has any data regarding Windows 10 ?

            Since 1809 some OEM (Intel, Nvidia..) moved from .inf (not supported anymore) to DCH drivers.

            • This reply was modified 6 months, 1 week ago by Alex5723.
            • #2010473 Reply
              Kirsty
              Da Boss

              I have installed all the OEM latest Win10 drivers…

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