News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • PowerPoint unstable. Please save your presentations and restart PowerPoint

    Posted on donihue Comment on the AskWoody Lounge

    Home Forums AskWoody support Productivity software by function MS PowerPoint and presentation apps PowerPoint unstable. Please save your presentations and restart PowerPoint

    This topic contains 20 replies, has 7 voices, and was last updated by  donihue 1 month ago.

    • Author
      Posts
    • #1968767 Reply

      donihue
      AskWoody Plus

      Hello,

      My computer runs Windows 10 Pro (v1903) and Office 2013.

      When I open the PowerPoint application and press any character key on the keyboard I get the error “We’re sorry something went wrong that might make PowerPoint unstable. Please save your presentations and restart PowerPoint.” It is then impossible to continue until Powerpoint is restarted.

      I have noticed that the Ribbon suddenly changes when attempting to edit the file – see attachments.

      All other Office 2013 applications – Word, Excel – are working perfectly.

      I have tried to uninstall and reinstall Office but the error persists.

       

      Does anyone know what is the fix to this error, please?

      Many thanks

      PPT2
      PPT1

      Attachments:
    • #1968921 Reply

      Moonshine
      AskWoody Lounger

      This page might be useful to you if the content applies to your scenario:

      Powerpoint: We’re sorry something went wrong that might make PowerPoint Unstable. Please save your presentations and restart PowerPoint

      https://desk.zoho.com/portal/sdsuapex/kb/articles/powerpoint-we-re-sorry-something-went-wrong-that-might-make-powerpoint-unstable-please-save-your-presentations-and-restart-powerpoint

    • #1969069 Reply

      donihue
      AskWoody Plus

      Many thanks for your kind reply.

      However, I do not use Google Drive – this happens with any ordinary Powerpoint which I have created.

      The problem started only after I (rather stupidly) failed to follow Woody’s advice and was updated to version 1903 of Win10; everything worked well with version 1809, so I am guessing that this is a gremlin caused by the new version of Win10.

       

    • #1969118 Reply

      Moonshine
      AskWoody Lounger

      Try opening and repairing an affected file.
      From within PowerPoint, go to File > Browse > Locate an affected file > Select > Choose Open & Repair from the Open dropdown menu.

      If it opens OK in a Read Only state, save it (Save As) and then try open the newly renamed file for a comparison.

      • #1970144 Reply

        mn–
        AskWoody Lounger

        an affected file

        Um. That presupposes there is an affected file (or several), which we don’t actually know yet.

        When I open the PowerPoint application and press any character key on the keyboard I get the error

        Opening a file was not included in the problem description, even if it is the most common scenario. Therefore I’d possibly consider the following test cases:

        1. Start PowerPoint from the menu. This would usually open a dialog where you can open a previously used file or start from blank presentation.

        1.1. Does it “become unstable” if you use the keyboard to navigate the dialogs and use the search function to start typing a previous file’s name?
        As in, press a character key from the keyboard, before opening a file to work on.

        1.2. Does it “become unstable” if you start a new unsaved file, then click in the font selection field and type a character to search font names? As in, input a character while presentation open, but not actually into the presentation, and not having a backend file allocated to save things in.

        1.3. Does it “become unstable” if you start a new file and then start typing? Depends on the template where that goes but MS default “fully blank” presentation places that in the first slide’s title.

        2. In an empty LOCAL directory, not synchronized anywhere else, do a “New file” -> PowerPoint presentation, give it a name, and open that.

        2.1. In this blank file with a name and thus backend for autosaving changes, repeat from 1.2
        2.2. … and 1.3

        3. In a local directory synchronized to somewhere (either cloud or local server), if you have one…

        4. On a LAN disk share, if you have one…

        MS Office applications can develop all kinds of weird problems without warning. Is this a Click-to-Run or a “MSI” installation? (Click-to-Run should have an “Office Updates” section in the File / Account section usually saying things about updates being automatically downloaded and installed, MSI should not have that; see https://blogs.technet.microsoft.com/office_integration__sharepoint/2016/06/23/determining-your-office-version-msi-vs-c2r/ )

    • #1969241 Reply

      donihue
      AskWoody Plus

      Sorry to say, I have tried that multiple times, always with no success. I must say that it is very frustrating, as I use Powerpoint all the time (I am a professor). I am reduced to pasting in text from Word (that works!). Any attempt to write text in Powerpoint causes it to crash.PPT3

      Attachments:
    • #1970153 Reply

      donihue
      AskWoody Plus

      mn- :

      Many thanks for your detailed suggestions. I have followed them to the letter.

      It appears to remain stable in all situations under 1 and also 2.1 and 2.2; I do not have the elements described in 3 and 4.

      However, whenever I do 2.3 (type into an existing  saved presentation – blank or not) – boom!

      I fear that I may have to roll back to Win10 version 1809 (assuming that that is still possible), but that prospect rather unnerves me as I use Bootcamp on an iMac to run Windows and am not sure if everything will work as planned…

    • #1970179 Reply

      Paul T
      AskWoody MVP

      Are you able to copy the content from an existing PPS  to a new PPS without it breaking?

      cheers, Paul

    • #1970181 Reply

      Moonshine
      AskWoody Lounger

      As you have mentioned Macbook Air under Bootcamp, have a look at these pages for potential help:

      https://answers.microsoft.com/en-us/msoffice/forum/all/powerpoint-2010-crashes-when-typing/3ff1a764-c2bf-4767-998d-37559bab3903?page=1

      . . . . and particularly a suggested fix by Rafelo MS in regard to a Keyboard Layout towards the bottom of page 1.
      Read all post thereafter to see other replies/potential fixes referring to keyboard/language etc.

    • #1970249 Reply

      donihue
      AskWoody Plus

      Paul T,

      Thanks for your message. I have tried and am NOT able to copy from an existing PPT into a new PPT without the usual crash. Does that suggest something to you?

       

    • #1970487 Reply

      donihue
      AskWoody Plus

      Moonshine,

      Many thanks for your suggestion. I had already stumbled onto the thread you mentioned, and tried to resolve the problem in the way indicated, but to no avail.

      Like the others on the thread, I have an iMac 27″ using Bootcamp to run Windows and a wireless Apple chicklet keyboard. Mine is laid out as Swiss French. I cannot find a way to have English as the editing language and Swiss French (Apple) as the keyboard, so maybe that is the problem.

      However, the problem did not occur until the (automatic from Microsoft) upgrade to Win10 version 1903, so I am not sure the keyboard issue is the real one.

    • #1971026 Reply

      Paul T
      AskWoody MVP

      Are there any error messages in Windows Event Viewer relating to PP?

      cheers, Paul

    • #1971049 Reply

      Moonshine
      AskWoody Lounger

      As I don’t use a Mac or Bootcamp, I’m not best suited to advise/help any further with your issue.
      However, after reading various articles in forums regarding the same/similar issue(s) as yours, I feel it may point to a Bootcamp/keyboard/language problem.
      If you were using 1809 with a particular keyboard/language setup and PP Presentations were created using that/those keyboard/language settings, then 1903 was installed as a major upgrade, it may well of stripped out those keyboard/language settings that were used previously and opening those previously created PP Presentations now, to edit them, on a different setup causes the problem?
      I’m only guessing and I hope you get to the bottom of this.

      Don’t be too harsh on 1903. Many folks blame everything on it when they can’t come to any other conclusion. Hopefully it’s just a setting or language to install/enable/set.

      https://answers.microsoft.com/en-us/office/forum/office_2010-powerpoint/why-does-my-microsoft-powerpoint-2010-crash-when-i/a82c1171-6470-e011-8dfc-68b599b31bf5?page=1

    • #1971392 Reply

      donihue

      Moonshine,

      Many thanks for this message. I appreciate your efforts as a non-Mac user!

      I did not intend to be “harsh” on 1903, only reported that things worked before the upgrade but not after …

      I have already gone several times through the keyboard/language settings procedures discussed in the various articles, but none has resolved my problem, unfortunately.

      In the meantime, I have reverted to using an Asus Ultrabook with version 1809 and am at least able to work. However, a 13″ screen is not so easy on my weary eyes as my 27″ iMac screen …

    • #1971405 Reply

      donihue
      AskWoody Plus

      Paul T,

      many thanks for your message and suggestion. I have searched through the log you mention and found the attached record, which I am afraid I am not competent to interpret …

      Regards

      DonihuePPT4

      Attachments:
    • #1971468 Reply

      Paul T
      AskWoody MVP

      A search for “powerpoint error 1002” brings up a few suggestions, the best seems to be this MS page.
      https://support.office.com/en-gb/article/powerpoint-isn-t-responding-hangs-or-freezes-652ede6e-e3d2-449a-a07f-8c800dfb948d

      cheers, Paul

      • #1977107 Reply

        KP
        AskWoody Plus

        My idea would have been to try Windows 10 (1903) Control Panel –> Programs and Features –> Microsoft Office –> Change –> Repair from the article. But it sounds like you already tried.

    • #1971471 Reply

      MrJimPhelps
      AskWoody_MVP

      Try saving your Powerpoint Presentations as “ppt” rather than as “pptx”. Doing that cleared up a problem for me.

      Another possibility: uninstall and reinstall Powerpoint.

      Group "L" (Linux Mint)
      with Windows 8.1 running in a VM
    • #1971497 Reply

      donihue
      AskWoody Plus

      Paul T,

      Many thanks for the link you posted. I have alrrady tried almost everything mentioned there, to no avail, but will persist …

      Regards

      Donihue

    • #1971501 Reply

      donihue
      AskWoody Plus

      MrJimPhelps,

      Thanks for your suggestion. Unfortunately, the problem persists whichever format is used for saving. Re-installing has not helped either.

      Regards

      Donihue

    • #1980236 Reply

      donihue
      AskWoody Plus

      Many thanks to all the users who so kindly attempted to help me with this egregious problem.

      I am happy to report that something in the latest Patch Tuesday updates to Win10v1903 *seems* to have eliminated the bug and I *appear* now able to work normally with Powerpoint.

      Regards

      Donihue

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: PowerPoint unstable. Please save your presentations and restart PowerPoint

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.