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Printer “unreachable” on Chromebook?
Home › Forums › AskWoody support › Non-Windows operating systems › Chromebooks and ChromeOS › Printer “unreachable” on Chromebook?
- This topic has 8 replies, 2 voices, and was last updated 4 weeks, 1 day ago by
anonymous.
Viewing 7 reply threads-
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October 18, 2020 at 5:35 am #2305121
pkoryn
AskWoody PlusI’ve been printing fine for years with my HP Chromebook to an HP printer. Just did the latest Chrome update and now all of a sudden I get a message that my “printer is unreachable”. Did the update 2 days ago and just tried to print something and keep getting this message. Maybe the timing is a coincidence, but I feel like it could be the latest Chrome update causing the problem. The printer works fine if I try to print to it from my Iphone. I saw somewhere about cloudprint not being compatible after the first of next year but I don’t think that is the problem now? Anyone else having this problem? Any sugestions?
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October 18, 2020 at 7:42 am #2305132
Paul T
AskWoody MVP-
October 18, 2020 at 8:23 am #2305138
pkoryn
AskWoody PlusI have been using the web interface to connect. This morning it says it’s “unreachable”. In looking at the IP address on the Chromebook under Settings for the printer – it appears to be using the MAC Hardware address instead of the IP address. Maybe I should edit this to be the IP address – which is what I’m assuming that it wants? I wonder if this is what got changed somehow with the latest Chrome OS update? By the way – I’m now on version 86.0.4240.77.
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October 18, 2020 at 8:27 am #2305139
pkoryn
AskWoody PlusPaul – when you say “direct” – what exactly do you mean? I just re-read what you wrote and now I’m not sure. I’ve printed out the HP Network Configuration Page and there are 2 different sections. One is 802.11 Wireless and the other is Wi-Fi Direct. If I were to change the IP address – which one should I use. There are 2 different addresses – one under the 802.11 section and one under the Wi-Fi direct section. Boy – am I ever confused now!
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October 18, 2020 at 9:12 am #2305147
pkoryn
AskWoody PlusWell, I guess I fixed the problem. I deleted the printer as it was shown, and added it like it was a new printer. I input the correct IP address (not the one that it had been showing) and now it prints fine. I am assuming the the OS update somehow changed the IP address? Anyway – it is working for now.
1 user thanked author for this post.
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October 19, 2020 at 2:57 am #2305350
Paul T
AskWoody MVP-
October 19, 2020 at 4:53 am #2305362
pkoryn
AskWoody PlusNo – I did not reset the router. When I printed out my HP printers Network Configuration page I noticed that the number for the IP address shown was not what was listed when I looked at my printer information on my Chromebook under Settings. The IP address the Chromebook was showing was actually the Hardware Address (MAC) listed on the printers Configuration Page. I can’t imagine how it would have been changed from the IP address to the MAC address!
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October 20, 2020 at 2:38 am #2305632
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October 22, 2020 at 6:11 am #2306210
anonymous
GuestThis is 2020, not 1990 – it is absolute incompetence on behalf of google and the printer companies that they can’t auto-handshake, detect and fix the problem without human intervention! The companies are so greedy taking money in, but don’t seem to spend any of it making our lives easier.
I have 2 kids with chromebooks – 1 continues to print just fine, while the other says “printer unreachable” and “can’t connect to printer.” I’ve uninstalled and installed the printer.
I have no idea how to manually check the IP address of a printer (and I shouldn’t have to, but I’m trying to learn since the companies don’t care to get it right). Frustration!
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December 27, 2020 at 12:31 pm #2323057
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November 27, 2020 at 10:13 am #2315248
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November 27, 2020 at 10:54 am #2315259
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AuthorPosts
Viewing 7 reply threads - This topic has 8 replies, 2 voices, and was last updated 4 weeks, 1 day ago by
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