Problem with website sound on Windows 7

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If this post is not in the correct forum, please let me know and I will move it.

I have Windows 7 Pro 64 bit SP1 tower, which was built by a local shop years ago. I have the paid for Windows extended updates. Latest one is Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB5015861), which I installed on 7/27/2022.

I am having a real problem with getting audio from websites and web radio stations that play music or spoken voices. That includes YouTube. There is no sound at all. I have confirmed that my speakers are connected correctly to the tower. I have deleted and reinstalled Windows Media Player (Windows Media Center and Windows DVD maker are also installed). Unfortunately, since I don’t try accessing audio via websites and radio stations very often, I have no idea when this problem started.

But there are exceptions. If I can access the website via VLC Media player, the sound plays. If the website gives me the option to listen via MP3 or RealPlayer, the sound plays. I also have a Sonos system. If I have a radio station that will not play directly, but access that same station via Sonos, the sound plays.

I also have two Windows 10 laptop computers, which have internal speakers. Everything works fine on them.

I have searched the internet, and so far have not found anything that addresses this problem.

Any help or suggestions would be greatly appreciated.

 

Harry

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It sounds like you may have bad codecs, I use these codecs:-

https://www.majorgeeks.com/files/details/win7codecs,1.html

It also fixes things up.

Press the Windoze key + R then type msconfig then enter, what do you see?

have a good 1 🙂 cheers

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I get a System Configuration screen. It has 5 tabs: General (Normal startup is selected), Boot, Services, Startup & Tools. What am I looking for?

 

Harry

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oops, sorry.   That is another way to boot into safe mode the next boot around.

Try ‘dxdiag’, that will see if you have any errors.  So you have all your codecs OK? RU sure?

have a good 1 🙂 cheers

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I ran DirectX diagnostic tool. No errors. I looked at the data dump, and it seems to say that I have 7 codecs total. I don’t seem to have Windows Media Player on my computer, so I can’t use that to tell me.

Is there another way to find them?

How many should I have, and what should they be named?

 

Harry

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Misconfigured web browser?

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SATROW:

 

I have 3 different web browsers on this computer. All are up to date with the latest versions. They all exhibit the same problem.

 

Harry

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That is fine then.  The next step is to install that file from MajorGeeks, the one I linked to earlier; as I said it should also fix broken codex, and have a look at other stuff it offers (I don’t think it installs 3rd party junk during install, it was awhile back since I did mine, so take it slow during install; there are a lot of configurations to go through  :))

have a good 1 🙂 cheers

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An alternative to the codec file from MajorGeeks is the K-Lite Codec Pack which includes current codecs for both audio and video.

It’s regularly updated, works with Windows Vista/7/8/8.1/10/11 (the older versions even work with XP), includes an auto-update function to keep it current, gives you full control over exactly what parts you want to install, and does not include any extra junk!

I’ve been using it for many years to keep my Windows codecs up-to-date.

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alejr:

I went to the K-Lite Codec Pack webpage you recommended. I see that there are various versions. Do you recommend the Basic or Standard?

From reading the instructions, It appears that I do not have to remove any files from my computer first, and that the K-Lite program will recommend any that need to be uninstalled. Is this your experience?

 

Harry

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Because I do a lot of video editing, I use the mega version.

Unless you “want” Media Player Classic Home Cinema and MediaInfo Lite, the basic version should work for you.

FYI, MPC-HC “mimics” the simplistic look and feel of Windows Media Player 6.4 but supports modern video/audio formats.

While MPC is part of the mega pack I use, my preferred media player is VLC.

Back when I was still using WinAmp’s media player, I had to use MPC to play “Microsoft specific” video/audio files (wma, wmv, wtv, etc.) because WinAmp couldn’t play them.

With VLC that’s no longer a problem since it can pretty much play any video/audio file.

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FYI
K-Lite Codec Pack basic (and others) have been updated to 17.2.0 today:
https://www.codecguide.com/features_basic.htm
changelog: Updated LAV Filters to version 0.76.1-25-g24efe

No problem can be solved from the same level of consciousness that created IT- AE

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Just like the one I refered to.  It also auto updates, can beused in Windoze 7, has an excellant media player (both audio & video) if needed, gives full control of what you want to install, it won’t install crap if you watch the install carefully, and best of all, it is free.  It is also the preferred option by us geeks 😉

have a good 1 🙂 cheers

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Just another Forum Poster wrote:

It’s regularly updated,

What is there that needing updates ? codecs has changed is years.

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Alex5723 wrote:

What is there that needing updates ?

They issue updates at least once or twice a month.

As for what gets updated each time, you’d have to read the release notes for each new version, but it’s mainly fixes for various bugs/exploits found since the last update.

Personally, I think it’s great that they catch and fix such stuff so quickly!

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Alex5723

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alejr:

Well, I installed K-Lite Coded Pack 17.1.5 (Basic), as you recommended. I did not change any of the Preconfigured settings. During the process, I got a screen which said my Realtek High Definition Audio Drive Setup needed to be updated, so I did that also.

Unfortunately, the problems that I noted in my initial post on 8/16 still exist. No improvements.

What do you suggest that I try next? I did NOT try to run on K-Life the General:Fixes or Settings:Reset, or any of the other options. Should I try some specific ones?

 

Harry

 

 

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You can try running the General: Fixes in the Codec Tweak Tool and see if that helps but…

Since the initial install of K-lite “should’ve” updated your existing codecs and installed any missing ones, I’d suspect maybe your problem is somehow browser related.

Take a look at the volume setting for your individual browsers to see if maybe it’s turn off or turned down too low.

Right-click the volume icon in the taskbar and select Open Volume Mixer and check the volume level for each browser.

If they’re all set properly, the next thing to check is whether your browsers are set to block sounds.

For Chrome/Edge, Settings > Advanced > Site Settings > Sound and make sure “allow sites to play sound” is turned on.

For FireFox, Settings > Privacy & Security > Permissions > Autoplay > click the Settings button on the right and ensure “Block Audio” is not set as the “Default for all web sites“.

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I know when I am not wanted

I’ll go back to fixing other comps

have a good 1 🙂 cheers

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the unforgiven:

 

Sorry you feel that way, but it is not true. As you can tell, I am no expert at making changes to Windows and related products. I have found in the past that majorgeeks is long on capabilities, and short on basic instructions. So I generally stay away from it.

 

Harry

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When was the last time you were there?  They have videos, so does uTube.  The site has nothing to do with the complexity of the software, they only are the middle men/women in this whole cinareo.  You get the software off them, and the software then does the installing.  I picked that software as it is easy to install, you pick what you want during start-up install, just becareful as there may be stuff not good to install, but you will see that easily enough.  You can pick to have MPE-BE x64 installed (it is Windoze Media player x64, but I can’t remember the rest as my memory is shot to hell).

Once Sharky is installed it will ask if you want to check for any problems on your computer, or it does this itself, I can’t remember.  You have to have no other codecs installed I think.  Here is the page on Majorgeeks   –  https://www.majorgeeks.com/files/details/win7codecs.html   –   they have a 4 minute video on there, watch it.  It has a link to Sharky’s site too – https://shark007.net/index.html   –   you have to do reading, you can’t get out of it.  I see text and all the words are a blur to me, but I still soldier on; it takes me a longer time, but I get there slowly.

What sort of anti-virus set-up have you got and when was the last time you ran a scan?  If it has been awhile, run one,  I might have to give you some tools to run scans.  Have you done a SFC yet?  If not run one, go to this site and bookmark it, it is a grouse site & respect ‘Brink’   –  https://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Give all that a go while I have stuff to do.  BTW, are there any yellow triangles in device manager?

 

have a good 1 🙂 cheers

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alejr:

I tried running the General: Fixes in the Codec Tweak tool. No help.

I opened the Open Volume Mixer and checked the volume for each of my three browsers (Firefox, Chrome and Pale Moon). Each was set to 67. I increased them to 80. No improvement. I checked the Sound settings on each of the browsers. They all allowed the sites to play sound.

I manage a website for a local park: http://www.ottawapark.org. If you open the website, and go to the lower right hand corner of the Home page (which is the page that automatically opens) and click on the ‘sun’ icon (to view the  Summer slideshow) the slideshow with a musical trilogy playing in the background will open. I updated the website on August 8. The slideshow music was working then. So what I initially suspected, the Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB5015861), which I installed on 7/27/2022, must not be the problem.

Do you think this might be a hardware problem in my tower computer? If so, how might I confirm that it is hardware related? I have an ohm meter. And if it is, other than taking the tower into my local repair shop, can I fix that?

I initially assumed it was NOT a hardware issue, because as I said in my initial post, if I can access the website via VLC Media player, the sound plays. If the website gives me the option to listen via MP3 or RealPlayer, the sound plays. I also have a Sonos system. If I have a radio station that will not play directly, but access that same station via Sonos, the sound plays.

 

Harry

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If you can hear the sound using other media players on your PC, then the problem is not hardware/driver related.

Something somewhere in your S/W is simply not configured correctly and is preventing your browsers, but only your browsers, from playing sounds when they encounter multi-media on a web page.

As was originally suggested, the most obvious culprit would be a missing or improperly configured audio codec, but you’ve now taken the necessary steps to correct that and it didn’t help.

My suggestion at this point to determine if the problem might be something in your browsers or something in Windows itself would be to uninstall one of your browsers (i.e. completely remove it and all it’s saved settings) and then do a fresh re-install of it to see if that fixes your problem.

If it does, then you’d need to do the same for each of the other browsers.

If it doesn’t (which I suspect it won’t), that means the problem is a setting somewhere in Windows and, at this point, I’m not sure exactly where it might be since you already checked the obvious Windows sound settings for your browsers and they were correct.

BTW, make a full backup before uninstalling the browser so you can restore it back to it’s previous condition if the fresh install still doesn’t fix things.

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alejr:

Reinstalling seemed like a major task, since success is unknown. So I took a different approach. I have several browsers on a USB stick, including Chrome 42 and 60. They both worked in the past. I loaded each of them. Neither provide any sound for the slideshow on the Ottawa Park website.

I also went to Speakers Properties on my computer. The General tab screen said the device is working properly. The Levels tab screen had the Realtech HD Audio output set to 80, and the Rear Orange In also set to 80. The Rear Green, black and grey were set to 0. I reset them to 80, and rebooted my computer. Sadly, no sound. (I tried hooking up my speakers to each of those ports on my computer, although they are not listed as speaker output ports. No change.)

I then went to the Advanced tab screen. The default format is “24 bit, 48000 Hz (Studio Quality) and both items in the Exclusive Mode are checked. I ran the Test, and it worked fine. On the Enhancements tab, Immediate Mode is checked, none if the items in the list (Environment, Voice Cancellation, etc.) are checked, and the Setting Box says ‘None”.

I went to the Speaker Setup screen. The “Full-range speakers” had Front left and right checked. When I clicked on the speakers, they each worked. The ‘choose your configuration’ page had the Audio channels set to Stereo. I checked ‘Test’, clicked eack speaker, and they both work.

The Realtek High Definition Audio Properites screen, General tab, said the device was working properly.

Do any of these provide any more clues as to what I should test?

 

Harry

 

 

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All of that proves your hardware/drivers are setup properly and working correctly which, once again, directly points to the problem being something, somewhere in your S/W that’s causing your problem.

While it would be “extremely unlikely” that all 3 of your browsers would suddenly develop the same problem, the fact that sound works just fine when using other programs indicates that, whatever it is, it’s only affecting your browsers.

That leaves either some setting in all the browsers has somehow changed (which was the reason I suggested you try a fresh install of one of them) or something in Windows has changed (and we’ve now covered all the possible options I can think of that would only affect the browsers.)

BTW, you indicated the sound doesn’t play when you visit the web site you maintain using the “portable” browsers from a USB. Do all other sites exhibit the same problem?

Here’s a link to the video I maintain for my Uncle’s website (note, this is not an attempt to actually advertise his S/W — it only runs on IBM iSeries computers and is only useful for “manufacturing facilities.“)

The video is presented in different formats (mp4, webm and ogv) depending on what your browser indicates it supports.

It “originally” included the Adobe flash format as well but, since browsers no longer support that, I removed it.

• A short video about OTTO

Can you hear the voice over when it plays using the portable browsers?

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alejr:

“BTW, you indicated the sound doesn’t play when you visit the web site you maintain using the “portable” browsers from a USB. Do all other sites exhibit the same problem?”

I only tested a few, including your uncle’s website, on T’bird portables 42 and 60. No sound on the sites that I tested.

I also ran a Malwarebytes (latest update) scan, as someone else suggested. It scanned over 283,000 items. No threats detected.

Harry

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I went to http://www.ottawapark.org and pressed the sun & the powerpoint show started in the good old summertime as I have Chrome with my MSI mobo.  So that is fine, it is just your comp.  One question, why 3 browsers?  You can answer in the other one

have a good 1 🙂 cheers

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the unforgiven:

Like alejr, I have all these browsers because I maintain a website, ottawapark.org, for a local park. I need to make sure any changes I make to the website are compatible with all of them.

 

Harry

 

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I also heard the “good ole summertime” audio in all my browsers (SeaMonkey, MSIE, Edge, Chrome and Opera.)

FYI, SeaMonkey is an open source “fork” of the Mozilla Suite that still includes all the features that were removed when Mozilla became FireFox.

• mail/newsgroup (Thunderbird)
• Composer (WYSIWYG HTML editor)
• IRC Chat (ChatZilla)
• DOM Inspector
• JavaScript Debugger (Venkman)

BTW @the_Unforgiven, don’t know about @hmw3, but the reason I have 5 different browsers is because I create web pages and want to ensure they appear “exactly the same” in most possible browsers (I don’t have Safari because Apple no longer provides it for Windows PC’s.)

¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯ @hmw3

I thought of another possibility that “might” cause your problem.

Open the sound control panel and select the Communications tab and ensure the “Mute all other sounds” option is set to Do nothing.

I know this is a long shot since, if it’s detecting communications activity, it “should” mute the sound for all media programs, but maybe it’s somehow only interacting with your browsers.

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alejr:

Mine was set at “mute all other sounds”. I changed it to “Do nothing”. I closed Sound, closed Thunderbird, rebooted the computer, and reopened Thunderbird. Sadly, still no sound.

 

Harry

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hmw3 wrote:

I am having a real problem with getting audio from websites and web radio stations that play music or spoken voices.

You haven’t written which browser(s) you use to access those websites.

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Alex5723:

Pale Moon, Firefox, Chrome, Internet Explorer. All exhibit the problem.

 

Harry

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Alex5723

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Did you do what I asked you or you going with the other person again?

have a good 1 🙂 cheers

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Unforgiven:

As you suggested, I ran sfc /scannow as an Administrator. The Verification was 100% complete. The findings: “Windows Resource Protection did not find any integrity problems.”

I also ran a Malwarebytes (latest version) scan. It scanned over 283,000 items. No threats detected.

 

Harry

 

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@bmw3,
IMHO this issue reads to me like yesterday was a good time for the following datapoint checks: Do these first!
1. A full system anti-virus scan from your up-to-date primary AV
followed by a restart, then:
2. sfc /scannow within elevated cmd prompt with a restart once complete.

NOTE: be prepared for a long wait on both of the above foundation checks before moving on to report back on the findings TIP: taking resultant screenshots and posting here helps everyone concerned.

A few other questions to consider and check over before making further changes..
Don’t you have a system image to restore from prior to issues?
Have you tried system restore to an earlier point when working?
Do you use more than one security program?
Do you have firewall ruleset blocks in place?

Please take your time to disclose as Rome wasn’t built with half-bricks nor in a day.

No problem can be solved from the same level of consciousness that created IT- AE

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Microfix:

As I noted to Unforgiven, I ran sfc /scannow as an Administrator. The Verification was 100% complete. The findings: “Windows Resource Protection did not find any integrity problems.”

I also ran a Malwarebytes (latest version) scan. It scanned over 283,000 items. No threats detected.

Yes I have previous system images, using Macrium. But if I overwrite what I have with that, it reverses all the other changes I have made in different programs,data,  etc. Sol that is a VERY last resort.

 

Harry

 

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Ok, at this point you’ve determined your problem is not…

• a hardware/driver issue (sound works fine in other programs)
• a missing/improperly configured codec (K-lite would’ve fixed that)
• any of the “obvious” settings in either Windows or the browsers

Your PC also doesn’t appear to have been infected with any malware/viruses.

That leaves us in the rare situation where none of the obvious solutions work!

hmw3 wrote:

I updated the website on August 8. The slideshow music was working then.

So, you need to determine what changed since then?

First step would be to check to see if any programs or Microsoft updates have been installed/updated since August 8.

Open the Programs and Features control panel and click on the Installed On header to sort the entries by date (note, you may have to click it twice to get the “most current” dates at the top) and, excluding the K-Lite Basic Codec Pack you recently installed, see if anything’s date is newer than 8/8/2022 and make a note of what it is.

Now click on the View installed updates option in the left-hand panel and use the Date Installed header to sort the updates list to see if anything’s date is newer than 8/8/2022 and make a note of what it is.

Post back here what you find.

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alejr:

The attached file shows everything that has been updated since June 1. (Google updates itself, and I first posted the problem on Aug. 16.) But remember, I don’t exactly know when the problem started. I noted in my first(?) post that I was ‘sure’ the sound worked when I updated my website, because I normally always check for that. But at my age, I never have 100% confidence in what I remember!

As I noted in my replies to others who have made suggestions, I ran sfc /scannow as an Administrator. The Verification was 100% complete. The findings: “Windows Resource Protection did not find any integrity problems.”

I also ran a Malwarebytes (latest version) scan. It scanned over 283,000 items. No threats detected.

You asked if I would see what changes I have made to my browsers, and see if I could reverse the changes on one, and see what happened. The one that I essentially never change is IE 11, because I only really use it to check compatibility with the website I maintain. So I thought I would just uninstall it, and install it again (or install Edge).

I cannot figure out how to uninstall it! From what I can determine by searching, IE is an internal feature of Windows 7, and the only way I can remove it is via ‘the ‘Turn Windows features on or off” screen. But nothing ever happens. I have waited for over 20 minutes. Any thoughts?

Harry

 

 

 

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hmw3 wrote:

The one that I essentially never change is IE 11, because I only really use it to check compatibility with the website I maintain. So I thought I would just uninstall it, and install it again (or install Edge).

MSIE 11 is “built-in” to Windows so it’s not possible to remove it!

If you still decide to try remove/reinstall one of your browsers (see my response to your post about VLC not working), it’d need to be one of the “other” browsers.

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alejr:

I seem to have had a setback. In my first post, I said:

“If I can access the website via VLC Media player, the sound plays. If the website gives me the option to listen via MP3 or RealPlayer, the sound plays. I also have a Sonos system. If I have a radio station that will not play directly, but access that same station via Sonos, the sound plays.”

The VLC player no longer plays a sound, even if I try to listen via MP3 or RealPlayer. Sonos still works as noted above.

My Firefox browser had an updated version available. I installed it, but it made no difference. I have NOT yet tried to uninstall/reinstall Firefox, Chrome, etc.

 

Harry

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alejr:

I just saw this note in Susan Bradley’s 8/23 column. While it references a very recent update to Windows 10, I wonder it a similar problem might be affecting my Windows 7?

—————————————————————————————

Version Patch # Release Date
Versions 21H2 / 21H1 / 20H2 5016616 8/9/2022 Install See install note (A) below Cumulative update

Install Note (A) – known issues include: Audio issues: After installing this update, some Windows devices might have issues with audio not working. Some affected Windows devices might have no audio, but other affected Windows devices might only have issues on certain ports, certain audio devices or only within certain applications. Most affected audio devices drivers have the “audio enhancements” setting disabled before installing this update or the sound device driver has issues with the “audio enhancements” feature.

——————————————————————————————-

Harry

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hmw3 wrote:

The VLC player no longer plays a sound, even if I try to listen via MP3 or RealPlayer.

Ok, we need to get VLC working again before proceeding with any further T/S of your “browsers” sound problem.

First thing is to check you have the most current version of VLC.

Click Help in the top menu and select the About option at the bottom (it should show “3.0.17.4 Vetinari“.)

If not, update it using the Check for Updates… option under the Help menu.

If it is up-to-date, then try resetting VLC’s preferences.

Note: you should save your current settings before doing this so you can restore them if something gets messed up.

• Press Windows Key + r to open the Run dialog.
• Paste %appdata%vlc in the input area and press OK.

C:\Users\[Your Username]\AppData\Roaming\vlc will open in Windows Explorer

• Copy vlcrc and vlc-qt-interface.ini to another location.

To “restore” your preferences, simply copy those two files back to their original location.

Now open VLC, press Ctrl + p, and click the Reset Preferences button at the bottom.

Try to play something in VLC again and post your results.

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alejr:

Problems, problems, problems.

First, I tried to play some of the old .mp3 files I had saved on my computer, and played in the past. VLC would display the images, but NO sound.

You said to save my current settings: Windows + r, then paste %appdata%vic in the input area, and press OK. For some reason, that won’t work. The second % is not recognized. See the first and second images on the attached.

So I found the subdirectory manually, and saved my current settings. They are the third and fourth image on the attachment.

My version is not up to date. I have 3.0.11 Vetinari (which is the same version I have on my Windows 10 laptop, which works fine), and you said the latest version is 3.0.17.4 Vetinari. So I tried to update, and got a screen that said 3.0.16 was available, and asked it I wanted to download it. I selected ‘Yes’. The first time I tried this, I got the fifth (last) image on the attachment. I tried that several times, as noted. Now I just tried it again. When I select ‘Yes’, there is no image that pops up at all. I left VLC open for 5 minutes to make sure of that.

I also have a stand alone program called Total Recorder. Mine is the Professional version, and is about 10 years old. I just opened it and it plays MP3 (and other formats) just fine.

 

Harry

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I suspect the path lacks the “\”
Try %appdata%\vlc

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satrow

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hmw3 wrote:

You said to save my current settings: Windows + r, then paste %appdata%vic in the input area, and press OK. For some reason, that won’t work. The second % is not recognized. See the first and second images on the attached.

My bad, as @PKCano pointed out, I forgot to include the \ when I posted those instructions (it “should” have been %appdata%\vlc)

As for the error you got trying to use the built-in function to update VLC, that “seems” to indicate there’s some sort of problem with your internet connection (which “might” be a clue as to why your browsers don’t play sounds, but lets not go there yet!)

You can go the the VLC website, click the Download VLC button and use the vlc-3.0.17.4-win32.exe file to install the newest version (it’ll detect your existing VLC and ask if you want to update it.)

As for VLC not playing sounds, which even the older version should if it worked before, here’s a few things to try.

Open the sound control panel and ensure your speakers are set as the Default Device (i.e. there’s a green-check mark beside them like this.)

If not, set it as the Default Device.

With the speakers selected, click the Properties button
(note: these are the settings from my Win7 PC.)

On the General tab

Device usage: is set to Use this device (enabled)

On the Enhancements tab

Everything is unchecked

On the Advanced tab

Default Format is set to 24 bit, 48000 Hz (Studio Quality)
Both items in Exclusive Mode are unchecked

Did this fix your VLC and/or browser sound problem?

If not, here’s a reg file from my Win7 PC containing the “working” sound drivers I use (it sets which sound types use which sound drivers.)

SoundDrivers

Save it to your PC, unzip it, and then merge it into your registry (you’ll get a popup warning about the dangers of doing that, accept it and continue.)

Note: you do not need to reboot your PC for these changes to take effect.

Did this fix your VLC and/or browser sound problem?

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Just another Forum Poster wrote:

My bad, as @PKCano pointed out, I forgot to include the \ when I posted those instructions (it “should” have been %appdata%\vlc)

You probably didn’t forget the “\”
I suspect that it’s the “\” bug we’ve been talking about.
It strips the “\” on the initial Submit, but if you go back and Edit afterward, it seems to stay.
You just have to remember to re-read what you post AFTER you submit it. 🙂

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satrow

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The \’s I used in the path I quoted right underneath that appeared as they should so, in this case, I think I did simply forget to include it.

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Alejr:

SUCCESS ‼

The problem was not my internet connection, nor my programs, nor some nefarious gremlin hiding in my computer, but my own mistake: due to some combination of age and stupidity (and perhaps not having saved images of the setup—now rectified).

It was my speaker Playback setting on the Sound page. See Win7NoSound_Fixed_NewSettings_8_26_2022.jpg, attached. In the upper left, on the Playback tab, I had somehow set my speakers to ‘Total Recorder WDM audio driver”. Moving the checkmark to “Realtek High Definition Audio” fixed that problem. Now I have sound on websites, VLC media player, etc.

For updating VLC Media player, I used an old laptop which I had updated from Win 7 (64 bit) to Win 10 (64 bit). I went to the VLC website, as you suggested. For a while I thought the file wasn’t going to download (I chose the 64 bit version), but it eventually did, and all seems fine. I will update my Win 7 and a newer Win 10 laptop in the next couple of days. Now that I have sound back, updating VLC is not a priority.

Thanks again to you (and others who made suggestions) for all your help and patience!

 

Harry

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wavy, JohnW, satrow

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Always happy to help and glad to hear you got it fixed!

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