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  • Problems updating Office 2019 Home & Student Click-to-Run

    Home Forums AskWoody blog Problems updating Office 2019 Home & Student Click-to-Run

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      • #2263198 Reply
        woody
        Da Boss

        We’ve had a bunch of reports of problems with Microsoft 365 – not clear if it’s all versions, but the Click-To-Run is having problems. @petesmst kicke
        [See the full post at: Problems updating Office 2019 Home & Student Click-to-Run]

        3 users thanked author for this post.
      • #2263204 Reply
        b
        AskWoody Plus

        One anonymous post points to this Reddit Office 365 thread from hadesscion

        The last comment there now, from msft_brad within the last hour, says:
        “Looks like there may have been a publishing issue with the 64-bit version of Office 365. Should be resolved now. Have a try again now, should be good to go.”

        1 user thanked author for this post.
      • #2263203 Reply
        anonymous
        Guest

        Original install on machine was Office 365 C2R deployed via Intune. This user kept having Outlook issues I have seen on a few machines. Outlook would open in tiny window slightly larger than close icon and then crash. Usual fix was deleting Outlook profile and recreating. This particular machine / user I had done that twice and the fix no longer worked. I initiated an online repair via Add Remove programs and clicking Modify in Office. The repair failed during the reinstall phase. This left the machine with no Office install. I went to Office.com and attempted new install from C2R download. It got stuck on initial download screen once launching. I rebooted and tried multiple times.

        I tried office cleanup tool but all it did was say Office wasn’t installed. I got fed up and starting ripping things out myself. Deleted Office reg keys from HKCU and HKLM. Then deleted Office dir from Program Files. After all of that it seemed to install properly. Took over an hour of troubleshooting to fix. Never had issues like that before. I thought it was this machine but maybe larger issues.

         

        2 users thanked author for this post.
      • #2263211 Reply
        Brocktoon
        AskWoody Lounger

        One anonymous post points to this Reddit Office 365 thread from hadesscion

        The last comment there now, from msft_brad within the last hour, says:
        “Looks like there may have been a publishing issue with the 64-bit version of Office 365. Should be resolved now. Have a try again now, should be good to go.”

        Brocktoon checking in … yup, looks like it was a 64-bit Vclick-2-run issue on MS’ side.  I just checked  and it took me less than 30 seconds to update to the new XX.20270 version …

        I wasted quite a few hours on this today, but not nearly as bad as what many others went through.  Not to mention MS telling some folks to reinstall etc. when the whole time it looks like it was an issue from MS themselves!

        Anyhow, thanks again to everyone and the update looks to be fixed for now … good luck with the new Win10 version coming down the pipe!!

        3 users thanked author for this post.
      • #2263223 Reply
        hansR
        AskWoody Plus

        hi –

        2 days ago i saw this on my home + student 2016 c2r (64 bit). ran overnight (!) and ended up with Error Message 30088-28
        spent the whole day researching for this error code, found only senseless garbage. tested on another intallation sited on a a vm – same result.

        this morning, after another (lengthy) run of update: success.

        updatefehler

        updatesuccess

        Win 10 Pro 1909 x64 (18363.997)· AMD Ryzen 5 2600X · ASRock X470 Taichi · 64 GB @ 3000 MHz· Desktop
        Win 10 Pro 1909 x64 (18363.997)· Intel i7-8565U · 32 GB @ 1333 MHz ·HP Probook 450 G6
        Win 7 Ultimate x64 ESU, Win 10 Pro 1909 x64, Win 10 Pro 2004 x64, Win 10 Pro 20H2 x64, Win 10 Pro 21H1 x64 20185.1000 (Dev Channel) running on VirtualBox
        • This reply was modified 3 months ago by hansR.
        • This reply was modified 3 months ago by hansR.
        Attachments:
      • #2263240 Reply
        petesmst
        AskWoody Plus

        The problem appears now to have been resolved:  https://www.askwoody.com/forums/topic/microsoft-365-home-update-hangs/#post-2263238

         

        My Rig: AMD Ryzen 9 3900X 12-Core CPU; MSI X570-A PRO Mobo; Win 10 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; 512GB SAMSUNG 850 PRO SSD; Seagate 2TB Barracuda SATA6G HDD; Nvidia GeForce TX 2060 Super Ventus Graphics Card (SLI); Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis TI 2020 Premium, VMWare Workstation 15 Player. HP 1TB USB SSD External Backup Drive). Dell G-Sync 144Hz Monitor.

        1 user thanked author for this post.
      • #2263248 Reply
        Seff
        AskWoody Plus

        All of this discussion seems to be about Office 365 but the heading refers to Office 2019. They’re separate things aren’t they? I’m still on Office 2010 but planning on upgrading later to Office 2019 rather than office 365. Are they broadly similar apart from the business model?

        • #2263254 Reply
          b
          AskWoody Plus

          Broadly, yes.

          They’re updated using the same method (directly, not via Windows Update).

          But Office 2019 only gets security updates, never any new features after purchase:

          What’s the difference between Microsoft 365 and Office 2019?

          • This reply was modified 3 months ago by b.
          1 user thanked author for this post.
          • #2263354 Reply
            Seff
            AskWoody Plus

            Thanks, I made the right choice then to go for 2019 once I upgrade.

            If only Windows 10 came with an option for security updates only and no new feature updates!

            1 user thanked author for this post.
            b
            • #2263415 Reply
              Raybanz
              AskWoody Lounger

              Thanks, I made the right choice then to go for 2019 once I upgrade.

              If only Windows 10 came with an option for security updates only and no new feature updates!

              Windows with only security fixes exist, it’s called LTSB/LTSC, but good luck getting it without being a big corporation…

      • #2263256 Reply
        lmacri
        AskWoody Plus

        I use MS Office Home and Business 2019 Version 2004 (Click-to-Run) on a 64-bit Win 10 Pro v1909 Build 18363.778 (May 12, 2020 KB4556799 / Build 18363.836 not installed yet) and was able to update manually today from Build 12730.20250 to 12730.20270, but this is the first time I’ve noticed this C2R version didn’t update automatically shortly after an update was released.

        1 user thanked author for this post.
      • #2263257 Reply
        petesmst
        AskWoody Plus

        @Seff :  “Microsft 365  is a subscription service that ensures you always have the most up-to-date modern productivity tools from Microsoft.”

        “Office 2019 is sold as a one-time purchase, which means you pay a single, up-front cost to get Office apps for one computer. One-time purchases are available for both PCs and Macs. However, there are no upgrade options which means if you plan to upgrade to the next major release, you’ll have to buy it at full price.”

         

        For detail, see here:

        https://support.office.com/en-us/article/what-s-the-difference-between-microsoft-365-and-office-2019-ed447ebf-6060-46f9-9e90-a239bd27eb96

         

        My Rig: AMD Ryzen 9 3900X 12-Core CPU; MSI X570-A PRO Mobo; Win 10 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; 512GB SAMSUNG 850 PRO SSD; Seagate 2TB Barracuda SATA6G HDD; Nvidia GeForce TX 2060 Super Ventus Graphics Card (SLI); Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis TI 2020 Premium, VMWare Workstation 15 Player. HP 1TB USB SSD External Backup Drive). Dell G-Sync 144Hz Monitor.

        • This reply was modified 3 months ago by petesmst. Reason: Corrected a typo
        • This reply was modified 3 months ago by petesmst.
        1 user thanked author for this post.
      • #2263279 Reply
        bbearren
        AskWoody MVP

        I’m on Microsoft 365 Family (if I remember correctly, I originally subscribed to Office 365 Home and Business before the name changes).  I’ve not had any issues with updates, but I don’t update manually, I update automatically.

        I’m now on Version 2004 (Build 12730.20270 Click-to-Run) in Windows 10 Pro Version 1909 (OS Build 18363.836), which also updates automatically.

         

        Create a fresh drive image before making system changes/Windows updates, in case you need to start over!
        "When you're troubleshooting, start with the simple and proceed to the complex."—M.O. Johns
        "Experience is what you get when you're looking for something else."—Sir Thomas Robert Deware

      • #2263285 Reply
        arbrich
        AskWoody Plus

        Yes This issue started on Friday night around 10:30pm.

        I was installing Office 365 Business on a Client PC and could not get the darn thing to install. I tried a different MS Office 365 account, Ran all the troubleshooters and had no luck and got crazy errors about having Office 64bit installed (which it was not) The MS Office scrub tool found nothing to remove. I ended up reformatting the machine 2 times, installing a second network card,  and calling Dell for Assistance as well as Microsoft until Saturday night at 9:30pm it started to work again while I was on the phone with Dell. I wasted 6 hours of time messing with this issue and all the while kept looking on the net for any Office 365 issues or Outages. It would sure be nice if MS would let us know when they are having issues.

        1 user thanked author for this post.
      • #2263292 Reply
        agoldhammer
        AskWoody Plus

        I am on Office 365.  I just checked and it is Version 2004 Build 12730.20250.  It says updates are available but I’m not sure whether I should click on it given issues others have had.  I run Win10 Pro and all routine updates are deferred for 15 days to let the dust settle.

        I would be interested in some advice on whether to update Office or wait a while longer.

        • #2263300 Reply
          b
          AskWoody Plus

          Go ahead and update; there should be no problem now.

          1 user thanked author for this post.
      • #2263458 Reply
        geekhelptx
        AskWoody Plus

        Yes This issue started on Friday night around 10:30pm.

        I was installing Office 365 Business on a Client PC and could not get the darn thing to install. I tried a different MS Office 365 account, Ran all the troubleshooters and had no luck and got crazy errors about having Office 64bit installed (which it was not) The MS Office scrub tool found nothing to remove. I ended up reformatting the machine 2 times, installing a second network card,  and calling Dell for Assistance as well as Microsoft until Saturday night at 9:30pm it started to work again while I was on the phone with Dell. I wasted 6 hours of time messing with this issue and all the while kept looking on the net for any Office 365 issues or Outages. It would sure be nice if MS would let us know when they are having issues.

        It started on my end around noon CST on Friday.  My team was working on several new PCs and the O365 install kept failing on Intune.

        1 user thanked author for this post.
      • #2265835 Reply
        lmacri
        AskWoody Plus

        A new Version 2004 Build 12730.20352 was released 21-May-2020 for retail versions of Office 2016 C2R and Office 2019 C2R. The update history at https://docs.microsoft.com/en-us/officeupdates/update-history-office-2019 only states “Various bug and performance fixes” but the release notes at https://docs.microsoft.com/en-us/officeupdates/monthly-channel-2020#version-2004-may-21 include the comment “Fixed a Click-to-Run issue which was resulting in occasional update failures to the latest builds.”  Unfortunately, I don’t see any fix mentioned in those release notes for the MS Outlook search bug described in Woody’s Reports that this month’s Outlook update knocks out Search via Exchange Server.

        I checked today and my Office 2019 Home and Business C2R was still on Version 2004 Build 12730.20270 (rel. 12-May-2020) so I performed another manual update (File | Office Account | Office Update | Update Options | Update Now) to receive Build 12730.352. Fingers crossed C2R starts downloading my updates automatically again.

        Attachments:
        • #2274001 Reply
          lmacri
          AskWoody Plus

          Just an FYI to confirm that my MS Office 2019 C2R automatically installed both Version 2005 Build 12827.20268 (rel.02-Jun-2020) and Version 2005 Build 12827.20336 (rel. 09-Jun-2020), so the bug fix in Version 2004 Build 12730.20352 seems to have solved the problem on my Win 10 machine. I don’t know why there’s such a long lag time to receive some of these updates (Build 12827.20336 was just applied today even though the update history at https://docs.microsoft.com/en-us/officeupdates/update-history-office-2019#retail-versions-of-office-2016-c2r-and-office-2019 shows this 09-Jun-2020 update patches multiple CVEs), but I’m glad to see my automatic updates are working again.
          —————-
          64-bit Win 10 Pro v1909 build 18363.836 * MS Office Home and Business 2019 C2R v2005 build 12827.20336

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