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  • Profiles

    Posted on nickyburnell Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 7 Profiles

    This topic contains 26 replies, has 12 voices, and was last updated by  Bill C. 5 months, 3 weeks ago.

    • Author
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    • #184320 Reply

      nickyburnell
      AskWoody Lounger

      Had 20 or so private Win 7 machines lose their profile. This is not the usual .bak reg thing, all entries are correct. All seem to be on MSE AV. Some come back after re-start, all the usual chkdsk/sfc/system restore/scans help but some keep doing it.

      Common to all: MSE, Intel, Adobe Reader, non on domain.

      Anybody else?

      2 users thanked author for this post.
    • #184384 Reply

      geekdom
      AskWoody Lounger

      This error is currently being seen on Windows 7 systems with April Patch Tuesday updates and one person here has mentioned the same error with MSE update performed in the last few days. I’ve offered a supposition in this thread and at this post:

      https://www.askwoody.com/forums/topic/heres-what-you-need-to-know-about-this-months-patches/#post-184296

      I think Windows update mechanism is corrupting profiles.

      Group G{ot backup} Win7 · x64 · SP1 · i3-3220 · TestBeta
      • This reply was modified 6 months, 1 week ago by  geekdom.
    • #185114 Reply

      rorymi6
      AskWoody Lounger

      Hi all

      I have had several customers contact me over the last few days all have W7  and all are using Microsoft essentials Antivirus and all now have had the losing profile issue.

      I suspect a bad update

      Can anybody recommend their best method to fix this issue ?

      I guess a system restore and then remove MS Essentials replacing it with another AV is the best route to take here ?

      Any other methods or suggestions grateful ?

      thanks in advance

    • #185123 Reply

      geekdom
      AskWoody Lounger

      Here is some further information from Bleeping Computer Forum regarding recent Microsoft Security Essentials (MSE) update. Your mileage may vary:

      https://www.bleepingcomputer.com/forums/t/675028/windows-7-suddenly-booting-to-temporary-profile-or-saying-profile-is-locked/

      https://www.bleepingcomputer.com/forums/t/675082/malware-check-pllease/

      Group G{ot backup} Win7 · x64 · SP1 · i3-3220 · TestBeta
      • This reply was modified 6 months ago by  geekdom.
    • #185211 Reply

      TheSuffering
      AskWoody Lounger

      Seeing the same problem here on my 32 and 64 machines, in case of the 32 it logged to a temp profile and restarting brought me back to normal, however my 64 one I had to do a system restore because the profile got completely corrupted.

      Some people are saying yesterday’s definition update fixed it, can anybody confirm?

      • #185213 Reply

        The Surfing Pensioner
        AskWoody Lounger

        I update my MSE daily and have had no problems at all, to date. (Win. 7, 32-bit)

        1 user thanked author for this post.
        • #185221 Reply

          TheSuffering
          AskWoody Lounger

          The problem at 1st only happened in my 64 machine which is a little beat up so I tought the hardware had finally gotten to a point where it won’t save data properly but today I turned on my 32 machine it sent me to a temp profile like in 64 machine, although in that one a simple reboot sent me to my normal profile.

          Both PCs are clean and free of any malware, viruses etc. And like the thread creator both have adobe, mse and intel. Both are still on February patches

          1 user thanked author for this post.
    • #185239 Reply

      geekdom
      AskWoody Lounger

      General query:

      1. Have you installed Microsoft Security Essentials Engine Version: 1.1.14700.5 released April 4, 2018?
      2. Have you recently installed any other Microsoft updates — Microsoft Security Essentials or other?
      3. When did you start seeing temporary profile in your system?
      Group G{ot backup} Win7 · x64 · SP1 · i3-3220 · TestBeta
      • This reply was modified 6 months ago by  geekdom.
      • This reply was modified 6 months ago by  geekdom.
      • This reply was modified 6 months ago by  geekdom.
      • This reply was modified 6 months ago by  geekdom.
      • #185275 Reply

        TheSuffering
        AskWoody Lounger

        In my case for both machines:

        1. Yes they both have that version

        2. No ms updates since the febuary patches, only mse definition updates

        3. In my 64 machine it 1st happened on the 14th then I did the system restore, after that it happened twice but fixed itself after reboot, on my 32 machine it started happening today

        1 user thanked author for this post.
    • #185250 Reply

      anonymous

      My Win8.1 64 bit Lenovo Z5070 also lost the user profile after applying the March cumulative update. A message box said that the profile could not be found, and it booted to a black desktop with a task bar, and with no cursor. I used CTL+ALT+DEL to reach a screen where I could tab to a Logoff button. When I rebooted again, it eventually loaded a default desktop that I had never seen before, with a message box saying that I could not access my data. I uninstalled the update and rebooted again. My desktop returned, but with different sized icons arranged randomly of the left hand side of the screen.
      Planning to revert to the system backup that I made before doing the update, when I can raise the enthusiasm.
      Regards,
      RCS

    • #185279 Reply

      rorymi6
      AskWoody Lounger

      ok

      Here is what I did to fix the issue on a W7 laptop with Microsoft Essentials which had developed the profile error yesterday.

      1. booted into safe mode F8

      2. created a new temporary user using netplwiz command as administrator.

      3. re booted and entered new account successfully.

      4. uninstalled  microsoft essentials Antivirus

      5. Edited registry using known work around for a corrupted profile ( .bak fix )

      see link for help

      http://www.tomshardware.co.uk/faq/id-1820762/windows-logs-temporary-profile.html

      6. rebooted and entered original account succesfully

      7. deleted  new temporary admin account from step 2

      8. installed another antivirus for now until microsoft sort out this mess !

      hope this helps guys ?

      4 users thanked author for this post.
      • #185759 Reply

        Bill C.
        AskWoody Lounger

        Well after my initial report on April 6, I had the loading of profile error again this morning. Again on the first boot after an MSE definitions update. I am going to uninstall MSE.

        I was going to reinstall it but wanted to ask first, what AV will you be using? So many are so intrusive, bloated, and/or a major drag on the system (Avast you know your ears are burning).

        Thanks.

        Tinfoil Hat Time: Maybe MSE is now the Win7 MS attack vehicle of the day. I am seeing and hearing of this profile issue more and more.

        1 user thanked author for this post.
        • #185764 Reply

          Microfix
          AskWoody MVP

          What about Bitdefender Free seems like a good choice in place of MSE for W7. More info and discussion here:

          is-avg-still-a-trusted-product?

          Some interesting comparison site also.

          | W8.1 Pro x64 | Linux x64 Hybrids | W7 Pro x64 O/L | XP Pro O/L
            No problem can be solved from the same level of consciousness that created IT - AE
          1 user thanked author for this post.
        • #185765 Reply

          PKCano
          AskWoody MVP

          I use Bitdefender Free as will. It is one of the highest rated and seems to but little demand on the resources.

          3 users thanked author for this post.
          • #185871 Reply

            Bill C.
            AskWoody Lounger

            @pkcano and Microfix: Thanks for the recommendation. BitDefender was the one I was looking at based upon my limited research to date. I will have to read very carefully. One feature I do want is the option to turn it OFF, and to set exclusions, as some of my tools will trigger detections. MSE allows you to set exceptions.

            Need to keep this primary Win7Pro machine chugging until the CPU and MB search for the Linux build is resolved in the next week.

            I did look at an iMac 27″ last week and I was very tempted, but I keep reading that Apple wants to make MacOS more like iOS. I like iOS (on the iPhone and iPad Pro), but not on a desktop. I feel I am still competent enough to know which one I am using at what time and do not need a seamless interface.

            Fruit or Penguins? Time will tell.

            This seamless interface concept makes me wonder how I still manage to drive a pickup, the SUV, and the sports coupe, as well as ride a bicycle.

            1 user thanked author for this post.
        • #185838 Reply

          HiFlyer
          AskWoody Lounger

          @ Bill C. #185759.

          “Tinfoil Hat Time: Maybe MSE is now the Win7 MS attack vehicle of the day.”

          Win Def/MSE updates now another tactic of Nutella’s guerilla ops against Win7 holdouts?

          “It’s a feature not a bug”

          Cue Twilight Zone Theme.

          1 user thanked author for this post.
    • #185499 Reply

      geekdom
      AskWoody Lounger

      The temporary profile issue is reported here this morning, April 18, 2018, in BornCity and it seems to affect multiple Windows versions.

      “Does Windows Defender in Windows(and Microsoft Security Essentials, MSE) cause user profiles to break and the user to log on with a temporary profile?”
      https://borncity.com/win/2018/04/18/temporary-profile-in-windows-caused-by-windows-defender/

      Group G{ot backup} Win7 · x64 · SP1 · i3-3220 · TestBeta
      • This reply was modified 6 months ago by  geekdom.
      • This reply was modified 6 months ago by  geekdom.
      3 users thanked author for this post.
      • #185651 Reply

        TheSuffering
        AskWoody Lounger

        I am glad this also affects Win10. I do feel bad for the people that are experiencing this issue like me but the fact that the error is on multiple versions of Windows should force ms to take action, or at least thats what I hope

    • #186038 Reply

      geekdom
      AskWoody Lounger

      Old: Engine Version: 1.1.14700.5 released April 4, 2018

      New: Engine Version: 1.1.14800.3 released April 20, 2018

      If the engine version were the problem, a new engine version was just released.

      Group G{ot backup} Win7 · x64 · SP1 · i3-3220 · TestBeta
      3 users thanked author for this post.
    • #186342 Reply

      Bill C.
      AskWoody Lounger

      Old: Engine Version: 1.1.14700.5 released April 4, 2018
      New: Engine Version: 1.1.14800.3 released April 20, 2018
      If the engine version were the problem, a new engine version was just released.

      Gee, ask me how I suspected a new engine update….

      On April 21 at 8:21PM EDT MSE installed definition updates 1.267.108.0. Computer froze necessitating a hard reboot into safe mode. No errro loges were found and I did not get the unable to load profile message, but the My Documents in safe mode was locked from the start menu. It was accessible from My Computer. I shut down and waited a few minutes and started up the PC. It booted without issue.

      I uninstalled MSE, in case its install had become corrupted, ran the MSERemove.bat and then downloaded manually the definitions file. It was 1.267.122.0. I then went to the MS Downloads site and redownloaded MSE, and saved both files to a thumb drive.

      Based upon recommendations in this thread I downloaded Bitdefender Free, but did not install it as I have read reports of incompatabilities with MBAM (Malwarebytes) and Bitdefender wanting to uninstall MBAM.

      I am too tired to address this tonight, but I did see similar reporting surfacing, but am noit sure it is my issue. There are definitely some iussues with the updating of MSE cropping up.

      I am on the cusp of just giving in to the easy side and buying the 27″ iMac with its heavenly 5K monitor, but a new Kaby Lake Linux box is more future proof and will run my 32″ monitor.

      1 user thanked author for this post.
    • #186355 Reply

      dgreen
      AskWoody Lounger

      Old: Engine Version: 1.1.14700.5 released April 4, 2018 New: Engine Version: 1.1.14800.3 released April 20, 2018 If the engine version were the problem, a new engine version was just released.

      The other day I read this thread and got a little nervous about updating my definitions.
      I did so without a problem.

      Yesterday I noticed that the New Engine was installed on 4/20.
      However I never had a problem like others who are posting.
      My computer is rolled back to December 2017 updates at the moment, which I did a couple of weeks ago.  I wonder if that has anything to do with it.

      Windows 7 Home Premium 64 bit Group A

      • This reply was modified 6 months ago by  dgreen.
      • #186397 Reply

        geekdom
        AskWoody Lounger

        The problem seems to affect multiple Windows versions; the problem is not restricted to Windows 7.

        “Does Windows Defender in Windows(and Microsoft Security Essentials, MSE) cause user profiles to break and the user to log on with a temporary profile?”
        https://borncity.com/win/2018/04/18/temporary-profile-in-windows-caused-by-windows-defender/

        A quote from the above article:
        “One of the few things in common was MSE and on Win 10 the Defender. As soon as we have deactivated it for testing on a few systems, the problem no longer occurs.”

        Group G{ot backup} Win7 · x64 · SP1 · i3-3220 · TestBeta
        • This reply was modified 6 months ago by  geekdom.
        • This reply was modified 6 months ago by  geekdom.
        1 user thanked author for this post.
    • #186473 Reply

      TheSuffering
      AskWoody Lounger

      I’m to report that so far I had no problems updating mse after that new engine update, neither has the temporary profile issue re surfaced after it, I will keep monitoring and if it happens again I will report here again

      1 user thanked author for this post.
    • #186507 Reply

      Bill C.
      AskWoody Lounger

      The problem seems to affect multiple Windows versions; the problem is not restricted to Windows 7. “Does Windows Defender in Windows(and Microsoft Security Essentials, MSE) cause user profiles to break and the user to log on with a temporary profile?” https://borncity.com/win/2018/04/18/temporary-profile-in-windows-caused-by-windows-defender/ A quote from the above article: “One of the few things in common was MSE and on Win 10 the Defender. As soon as we have deactivated it for testing on a few systems, the problem no longer occurs.”

      After removing MSE, I have had no further issues and the boot and shutdown is faster.  I am reviewing Windows logs to ascertain if any of the reported errors in the time frames of the profile problems reoccur now that MSE is gone.  So far, nothing suspicious.

      • #186513 Reply

        GoneToPlaid
        AskWoody Lounger

        So, now that you have killed MSE, what AV are you using? Just curious.

         

        • #189179 Reply

          Bill C.
          AskWoody Lounger

          @GTP: Sorry for the delay. I am still using Malwarebytes Premium v.3.4.5.2467. What was interesting was after removing MSE, a number of new Malwarebytes files and services are loaded that were not loaded before.

          Security Center reports both AV and AM installed and Defender (Win7 version) is still disabled. I am still researching AVs that are not cloud-based. I may also try a new install of MSE. In the past that was usually successful.

          From a review of WIndows Logs back 90 days, I now believe my MSE installation may have become corrupted. There seemed to be a correlation between the definitions update that kept re-installing and the errors beginning to occur. One error was an “schannel” error that I could not find any info on. From the articles I did find, it appears there were many questions about the issue of schannel errors on the MS Technet forums, but no answers.

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