• Quick Assist won’t Open…

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    #2421555

    Hey Y’all,

    Ok, I’m at a total loss to explain this one.

    On my test rig Dell XPS 8700 running:
    Edition: Windows 10 Pro 64-bit
    Version: 2009 21H2
    Build: 19044.1466
    Installed: 5/24/2021 21:41

    I have 2 accounts both Local. One Admin and one User.

    When I try to open Quick Assist on the Admin account the circle of dots just goes round and round! If I switch to the User account it opens right up.

    What I’ve tried so far:
    Un/Reinstall Quick Assist
    Run DISM RestoreHealth
    Run System File Checker

    All the above with no luck…Ideas? Remember this is all on a single machine running one copy of all software.

    UPDATE: I just tried to sign in using my Microsoft Account and it won’t let me! I get the notification on the Authenticator app and select the number shown on the screen and click approve button. It then says OOPS it’s probably our fault (it certainly is) please try again.

    Looks like a rebuild may be in the works…glad this is my test rig! Now I’m wondering if it was because I had loaded Win 11 on this rig. However, I restored my W10 image after I messed with 11 for a while. I think the first thing I’ll try is to restore an older image and see what happens. Stay tuned…Same Bat Channel, Same Bat Time!

    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!
    Computer Specs

    • This topic was modified 3 months, 3 weeks ago by RetiredGeek.
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    • #2421561

      Maybe the Admin account is corrupted. Have you tried making a new admin account?

      Also, check out Account Profile Fixer (carifred.com)

      --Joe

      • #2421572

        Joe,

        I’m not going to mess with it. This is the reason I image my machines every 2 weeks and keep 5 rotating drives worth of images. It will be restored in about 25 minutes.  Thanks for the info though it might come in handy when working on another computer that doesn’t have the images available.

        May the Forces of good computing be with you!

        RG

        PowerShell & VBA Rule!
        Computer Specs

    • #2421674

      Well, this is just getting freaky!

      I tried a 1 month old then 2 month old image backup…same problem.

      Next I tried the tool suggested by JoeP and being interrupted by my better half during the download I went and ran it on my main computer. DOH! Of course I had a Teams meeting at 1:oo and I discovered this little tidbit at 12:54! Had to run over to a neighbor’s place who was also in on the meeting.

      Upon my return from that meeting and another I successfully restored my main driver, love those image backups. And then tried the tool on the right machine and it failed!

      So on to trying other solutions:
      Create a new Admin Account…Windows wouldn’t let me do it! I even tried to do it with Powershell (which seemed to work) but that failed also.
      Decided to create a USB install disk using the Media Creation Tool that failed also! Conclusion…this installation is totally trashed but I have no idea when this happened. Note that doing the normal stuff I do with this test rig never showed any problems!

      So now I’m creating USB install disk via MCT on my main driver and will do a complete wipe of the drive and reinstall. At least that is what I hope to do. Keep tuned…

      May the Forces of good computing be with you!

      RG

      PowerShell & VBA Rule!
      Computer Specs

    • #2421758

      Ok Y’all,

      The test rig is back in service and mostly restored to it’s previous state thanks to good records and some PowerShell I wrote to preserve and restore various settings. Quick Assist now works as it should. Haven’t tried creating another account yet but I’m sure it works. Already made a new Image of the restored state!

      Lesson learned: Test the stuff you use on a fairly regular basis! I still don’t know what trashed this install but it was obviously the Administrator account as the User Account, which I only use for testing, worked as it should. It amazes me that I couldn’t even create an install USB using the MCT on this account. In my younger days I would have messed with this for days or even weeks to try to find out what was going on but I’m older and, I hope, wiser and just moved on!

      May the Forces of good computing be with you!

      RG

      PowerShell & VBA Rule!
      Computer Specs

      • #2421760

        I get the feeling. What may have been an interesting detective task now is just a time suck not worth the effort. I usually opt for the fastest fix these days.

        Although, when helping a friend or relative who ignores my admonitions about backup has a problem I still have to surrender to the long way.

         

        --Joe

    • #2421772

      It amazes me that I couldn’t even create an install USB using the MCT on this account.

      That is strange. I do not recall having any problem with MCT w/o logging into a MS account.

      In my younger days I would have messed with this for days or even weeks to try to find out what was going on but I’m older and, I hope, wiser and just moved on!

      I see Assist does not load for me either and Power Shell has not not crashed upon load for 2 or 3 years. but ‘What me worry?’ naa

      What makes me worry is losing my Calendar info, still no way to fix that. But maybe is a feature not a flaw. If there was a way to export Caledar info that worked for me I would restore a backup and get it but that is not the case.

      How did that ancient Chinese curse go ‘ may you live in the Time of MS Windows’ was it?

      🍻

      Just because you don't know where you are going doesn't mean any road will get you there.
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