• Really. Did anybody at Microsoft test version 1803 on their own hardware?

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    #193253

    Now it looks like installing Win10 version 1803 on one of those expensive ($3,000 to $4,500) Surface Studios may cause your mouse to kick out intermit
    [See the full post at: Really. Did anybody at Microsoft test version 1803 on their own hardware?]

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    • #193264

      News in from the halls of Redmond testing department…

      Redstone-4-Tests

      Yes! Redstone 4 has been tested with our devices

      Win8.1/R2 Hybrid lives on...
    • #193271

      No apology from the company. I find this even more egregious.

    • #193299

      Microsoft’s goofs and negligence just keep piling higher and deeper. It’s unfathomable why anybody would still defend a company that doesn’t care enough about its customers, its software, or even its own hardware to test it for gross problems like this.

       

      2 users thanked author for this post.
    • #193311

      Did anybody at Microsoft test version 1803 on their own hardware?

      Of course not.

      They’ve all noticed we’re on MS-DEFCON 2…

      7 users thanked author for this post.
    • #193312

      I don’t know why anybody would be surprised by this situation.

      Microsoft seems to think that it is perfectly acceptable to let Windows Update brick a customer’s system so that the only option is to reinstall Windows.  With that as the prevailing attitude, why would mouse and keyboard problems be considered anything more than a mere nuisance that affects “some small number of customers”?

      6 users thanked author for this post.
    • #193323

      News in from the halls of Redmond testing department… Redstone-4-Tests Yes! Redstone 4 has been tested with our devices

      This picture is closer to reality than most people believe ! ! !

      Trust in MS = 0%.

      Trust in Woody = 100%.

      Dave

      1 user thanked author for this post.
    • #193325

      Woody: “David Bader” is cited twice in your article and one or the other cite appears to be incorrect.

    • #193326

      When will the stock market catch up to this malfeasance?  Ever?

    • #193343

      To answer your question
      “Is anybody at Microsoft testing this stuff?”.
      No. Double No No. Triple NO. NO. NO.

      Microsoft does not test anything. The whole testing department was let go years ago since it cost too much.

    • #193346

      Hey Y’all,

      Actually I am! Of course it’s on a “test system” and I have a pre update drive image so recovery is a piece of cake when I decide it’s necessary.

      So far the only problem I’ve encountered is the bricking of PowerShell’s intellisense feature. Even Chrome works on my machine. FYI it’s a Dell XPS8700.

      Item                 Value
      ——               —–
      Manufacturer         Dell Inc.
      Model                XPS 8700
      System Type          x64-based PC
      Enclosure            Desktop

      BIOS Serial No       2TFQHX1
      Name            A00
      Version         A00
      Date            3/24/2013 20:00
      Manufacturer    Dell Inc.
      Creator         American Megatrends

      Firmware Type        UEFI
      Secure Boot UEFI     Enabled

      Processor Name       Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
      Code Name          Ivy Bridge
      Info               Intel64 Family 6 Model 60 Stepping 3
      Maker              GenuineIntel
      ID                 BFEBFBFF000306C3
      Physical CPUs      1
      Physical Cores     4
      Logical  Cores     8
      Address Width      64
      HyperThreading     Enabled
      VM Firmware        Enabled

      FYI: My wife’s laptop, also a Dell, with Win 1o Home got the update and every time she tried to use Chrome it locked up. Used the Rollback feature and all is well until the next time MS tries to force the update.

      HTH 😎

      May the Forces of good computing be with you!

      RG

      PowerShell & VBA Rule!
      Computer Specs

      1 user thanked author for this post.
    • #193352

      Processor Name Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz Code Name Ivy Bridge

      These don’t go together!  That’s a Haswell…

      Dell XPS 13/9310, i5-1135G7/16GB, KDE Neon
      XPG Xenia 15, i7-9750H/32GB & GTX1660ti, KDE Neon
      Acer Swift Go 14, i5-1335U/16GB, KDE Neon (and Win 11)

      • #193432

        Ascaris,

        Right you are! That’s what I get for copying data from an old file and not doing a new run. I had an indexing problem with my code that I fixed but I didn’t erase the old output file…lesson learned!

        Computer Mentor’s Local System Information
        Version 1.54 as of: 5-21-2018

        —     Hardware      —

        Item                 Value
        ——               —–
        Manufacturer         Dell Inc.
        Model                XPS 8700
        System Type          x64-based PC
        Enclosure            Desktop

        BIOS Serial No       2TFQHX1
        Name            A12
        Version         A12
        Date            2/4/2018 19:00
        Manufacturer    Dell Inc.
        Creator         American Megatrends

        Firmware Type        UEFI
        Secure Boot UEFI     Enabled

        Processor Name       Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz
        Code Name          Haswell
        Info               Intel64 Family 6 Model 60 Stepping 3
        Maker              GenuineIntel
        ID                 BFEBFBFF000306C3
        Max CPU Speed      3.401 GHz
        Physical CPUs      1
        Physical Cores     4
        Logical  Cores     8
        Address Width      64
        HyperThreading     Enabled
        VM Firmware        Enabled

         

        May the Forces of good computing be with you!

        RG

        PowerShell & VBA Rule!
        Computer Specs

        1 user thanked author for this post.
    • #193384

      Really. Did anybody at Microsoft test version 1803 on their own hardware?

      What do you think theyre Nut’s ?? 🙂

      4 users thanked author for this post.
    • #193386

      OK, we know that Dona Sarkar uses an iPhone… But I’d assume that she has a Surface at least? 🙂

      Antec P7 Silent * Corsair RM550x * ASUS TUF GAMING B560M-PLUS * Intel Core i5-11400F * 4 x 8 GB G.Skill Aegis DDR4 3200 MHz CL16 * Sapphire Radeon 6700 10GB * XPG GAMMIX S70 BLADE 1TB * SanDisk Ultra 3D 1TB * DVD RW Lite-ON iHAS 124 * Windows 10 Pro 22H2 64-bit
    • #193396

      No.

      Likely, it’s because the coders at M$ who wrote the updates for Win 10 were not using Surface devices.

      • #193596

        When their hardware is so good they don’t even use it own home…

        They know what they are doing.

    • #193401

      I moved two of my older PC’s back to Windows 7 over the weekend, I’ve just had enough of the Windows 10 fiasco. Every upgrade I lose settings, have flaky issues with software, drivers,etc. Yeah Windows 7 isn’t perfect but at least I have a bit more control. Its back to being my PC not Microsoft’s.

      5 users thanked author for this post.
    • #193405

      We are currently working on a solution that will be provided in a future Windows Update.

      Would you be willing to put yet another Windows update on your expensive Surface device?

      Group "L" (Linux Mint)
      with Windows 10 running on a separate hard drive
      2 users thanked author for this post.
    • #193409

      Did anybody at Microsoft test version 1803 on their own hardware?

      The query is either redundant or superfluous.

      On permanent hiatus {with backup and coffee}
      offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
      offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
      online▸ Win11Pro 22H2.22621.1992 x64 i5-9400 RAM16GB HDD Firefox116.0b3 MicrosoftDefender
      1 user thanked author for this post.
    • #193428

      Remember the phrase “like watching a train wreck in slow motion”?

      The W10 “Train Wreck” has been occuring for nearly 3 years and it shows no signs of ending. 🙁

      -lehnerus2000

      EDIT: HTML Removal

      2 users thanked author for this post.
      • #193471

        That’s what slow motion is!

        The Windows 10 event/keynote in January 2015 might have lasted only 2.25 hours, but in slow motion at 125,000 frames per second, it’s going to take 1.0125 billion frames (suspiciously close to Microsoft’s desired 1-billion-devices-running-Windows-10 thing) to capture the 2.25 hours of Microsoft’s Geostorm-level event.

        If one plays back five frames of those 1.0125 billion frames every second, it’ll take 2.025 million seconds–over 32 years–to experience the extinction-level event known as Windows 10.

        We’re just getting started, folks!

    • #193478

      I’m still test pushing 1803 and I’ve run into something interesting. It appears to me that Microsoft has stopped allowing 1803 upgrades. I have another brand new laptop that I imaged onto our domain. Our WSUS server is still set to allow 1803 in the test environment. I have this new laptop running 1709 16299.431 on the test environment and when the laptop checks WSUS for the 1803 update it says it is up to date. Ran gpupdate, rebooted, still no luck. So I had it check Windows Update for 1803 and it still says up to date. So any seekers out there want to confirm, please do. Thanks

      • #193483

        Hard drive is a Hynix SATA M.2 256GB solid state drive. I have no idea if that is made by Intel which may be the only reason I know that it wouldn’t install the update.

        UPDATE:

        (doesn’t appear to be the case)

        Red Ruffnsore

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        • #193490

          I’m going to try and dig up a system with a spinning hard drive to double check. If so I’ll report back in. I don’t see 1803 on the Microsoft Update catalog either. They have the updates for 1803 but don’t see the initial release anymore.

          Red Ruffnsore

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    • #193485

      How much evidence does it take for Microsoft to realise the failure of the Windows Insiders experiment to replace the (sacked) in-house testing team?

      Seems that few Insiders do day-to-day stuff with their installs and therefore none of the real-world problems are detected. Either that, or no Insiders use Surfaces, or Kindles, or …

      Hanlon's Razor: Never attribute to malice that which can be adequately explained by stupidity.

      7 users thanked author for this post.
      • #193500

        You hit the nail on the head.

      • #193508

        How much evidence does it take for Microsoft to realise the failure of the Windows Insiders experiment to replace the (sacked) in-house testing team? Seems that few Insiders do day-to-day stuff with their installs and therefore none of the real-world problems are detected. Either that, or no Insiders use Surfaces, or Kindles, or …

        Indeed, early on when I joined the Insiders program, whenever someone went into the MS Answers forum to report that Windows 10 had lost work that they’d done, they would be admonished that the Insiders program is only for testing and you shouldn’t do anything work-related on it. As few Insiders could be expected to take the time to simulate real-work conditions (implying some duplication of effort), the end result was that they were actively discouraged from using Windows 10 in real-life conditions.

        The admonition not to risk doing anything valuable is understandable, but then the consequent low value of testing by Insiders also becomes understandable.

        There is no substitute for professional testers whose job is precisely to try these things out in real-life scenarios.

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      • #193504

        I imagine the only people running the insiders builds are the people who type something along the lines of “u shuld make more frequent releases I want more bleeding edge stuff now!!!!!!1111”, which means the rest of us who live in stable land end up getting things that break on anything except the bleeding edge.

        4 users thanked author for this post.
      • #193548

        Karlston:

        How much evidence does it take for Microsoft to realize the failure of the Windows Insiders experiment to replace the (sacked) in-house testing team?

        They have plenty of evidence, but also this problem: considering what happened to the previous bunch of testers, who is going to want to take their place?

        Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

        MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
        Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
        macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

        4 users thanked author for this post.
    • #193506

      @pepsiboy:

      Well done!  But:

      If you put an infinite number of monkeys in a room with an infinite number of computers, how many years would it take for them to to write out the code for a stable, dependable OS?  1,000,000 years? 10,000,000 years?

      Never?

      I mean, I know they’re doing something like King Lear up there in Redmond right now…you know, there’s a lot of yelling and hollering, but everyone knows how it’s going to turn out…

      Win7 Pro SP1 64-bit, Dell Latitude E6330, Intel CORE i5 "Ivy Bridge", 12GB RAM, Group "0Patch", Multiple Air-Gapped backup drives in different locations. Linux Mint Greenhorn
      --
      "The more kinks you put in the plumbing, the easier it is to stop up the pipes." -Scotty

    • #193521

      I’m hearing reports that the Surface Studio hiccups may also exist on 1709.

      The search continues.

      1 user thanked author for this post.
    • #193607

      It is difficult to get anything from MS. Had to order a surface for work from website and it has been 4 weeks now and has not been shipped. Tried to cancel the order and MS could not cancel it. Ask when it will be shipped. They had no clues. No one good give me an answers. I even talk to a supervisor who was clueless. I gave up and went to local Microcenter store and pick it up in 2 hours since need it for work project. Now it seems will have two of them. Any one what to buy the first one that MS will ship at some point in time but they are not sure when?????

      • #193650

        Any one what to buy the first one that MS will ship at some point in time but they are not sure when?????

        Anonymous: Why don’t you direct your inquiry to Mr. Nadella, at Microsoft Headquarters, 1 Microsoft Way, Redmond WA 98052?

        He’ll most likely accept your offer, as long as your Surface is running the latest version of Windows 10, as he is known to think the world of this particular product and of the idea of having Windows 10 on everything: he has said so himself, repeatedly and in public!

         

        Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

        MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
        Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
        macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

      • #193692

        I have no reason to doubt you, but you are anonymous. With that observation out of the way…

        This would be a new low, in a long list of low points achieved. Any vendor that will not cancel on order that has not yet shipped is provably using actionable business practice. It is a pity that actionable has become acceptable through commonplace activity. If all of this is true, I am certain there is no attorney who would take on the small case. But you could call your local jurisdiction, city or county, and inquire about adding your name to any pending complaint concerning consumer protection.

        It would be a small symbolic action that may help you fell better.

        • #193836

          Yes, I am “anonymous” since I do not like give out my info to anyone. Not even to this site. I am more concern with my privacy. I call MS today and they said that the keyboard and mouse have been shipped today. This is the reason they can not cancel the order. I asked what I can do with keyboard and mouse without the Surface. Answer was: You can use once you get the surface. It will be sent soon but still not sure when it will ship. The tracking says the keyboard and mouse will arrive tomorrow. Wow will have two things that can do nothing with. Thanks MS for being so ……

          1 user thanked author for this post.
          • #193848

            Contact your credit card company, your bank, or however you paid for the Surface when you ordered it, and put a lock on the transaction, so that it can’t go through. Or ask them to reverse it, if it’s already gone through. My dad told me that you can reverse a charge if you used a credit card to make the purchase.

            If the Surface one day arrives, send a letter to Microsoft, asking them to send you a prepaid shipping label and package, so that you can return the Surface to them. Be sure to send that letter certified mail, return receipt requested, so you will have proof that someone signed for the letter. Then put the Surface in a safe place, and don’t do a thing unless they send you a pre-paid shipping label.

            Group "L" (Linux Mint)
            with Windows 10 running on a separate hard drive
            4 users thanked author for this post.
          • #194020

            It is almost as though your initial contact triggered the shipping of useless peripherals in order to keep the order ‘live’. But maybe that is just one of those fortuitous coincidences. I’m certain they will have a reason at the ready for why these items shipped at this time.

            • #194981

              I think that is what they did to keep the order live. I got the peripherals but not surface still. They mentioned that it was partial shipped since they ship from two different locations for the peripherals and surface. No update when they can ship it. I am contacting my credit card company to lock the transaction since MS does not want to cancel it again. Never buying anything from MS store website ever again.

            • #195024

              Yes, having a legitimates sounding reason was predictable. And who knows, sometimes incompetence and reluctance appears identical to bad business practice. @Karlston has this in his sigbox

              Hanlon’s Razor: Never attribute to malice that which can be adequately explained by stupidity.

              It would be good to follow up with @MrJimPhelps ‘s second paragraph as well. It is solid advice grounded in moral and ethical reasoning. With a healthy piece of covering your own exposure to liability. He restrained from pointing out that if you do choose to power it up and use it, then ethically you should pay the bill. If you do not want it, do everything in your power to return it in the same condition you received it. With Microsoft paying all shipping charges.

              Hope you find an alternative that fits your needs.

    • #194929

      So anyone else seeing 1803 is not being pushed to their surface studio? Mine is still 1709 and is not trying to get the 1803 update as of today. Oddly, I thought I had installed it already some time back… did they possibly roll it back?

      I tried the manual update and it says I have a hardware conflict with 1803!!!! So MS apparently has flagged something with studios as not compatible?

    • #196596

      I read that MS had fixed this and was re-enabling the 1803 update for surface studios again- but I’m still not seeing it show up in my updates.

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