News, tips, advice, support for Windows, Office, PCs & more. Tech help. No bull. We're community supported by donations from our Plus Members, and proud of it
Home icon Home icon Home icon Email icon RSS icon
  • Remote help to an iPhone or an iPad

    Posted on Susan Bradley Comment on the AskWoody Lounge

    Home Forums AskWoody blog Remote help to an iPhone or an iPad

    Viewing 1 reply thread
    • Author
      Posts
      • #2315805
        Susan Bradley
        Manager

        Michael Horowitz shared his experiences with remote control of an ipad: TeamViewer comes in many flavors, and the free QuickSupport version, when inst
        [See the full post at: Remote help to an iPhone or an iPad]

        Susan Bradley Patch Lady

        1 user thanked author for this post.
      • #2318750
        Joseph Moran
        AskWoody Plus

        These tools are all using a built-in iOS feature– namely, Screen Broadcast, which I believe is the same underpinnings of mirroring a device screen via AirPlay.

        I use Splashtop for remote iOS support, which seems to work the same way as TV and the others. A major weakness has always been, and continues, to be the steps the user needs to take post-connection in order for me to actually see their screen (i.e. to start the broadcast).

        This has gotten better over the last few years, I think owing more to iOS improvements rather than within the Splashtop app itself. Now, it’s basically two or three taps, and any reasonably competent user can manage it.

        But of course, the biggest problem is that regardless of what tool you use, you can only remote view, not remote control iOS, and I’m sure that will never change due to Apple’s strict policies.

        Trying to talk some users through what to tape/swype can at times be comical, but often immensely frustrating.

        Still, I’d rather have remote viewing than nothing at all. It beats having to meet a user in the office or in the field to be hands-on with their phone.

         

         

    Viewing 1 reply thread

    Please follow the -Lounge Rules- no personal attacks, no swearing, and politics/religion are relegated to the Rants forum.

    Reply To: Remote help to an iPhone or an iPad

    You can use BBCodes to format your content.
    Your account can't use Advanced BBCodes, they will be stripped before saving.

?
This website collects data via Google Analytics. Click here to opt in. Click here to opt out.
×