Remote help to an iPhone or an iPad

[Susan Bradley]

Michael Horowitz shared his experiences with remote control of an ipad: TeamViewer comes in many flavors, and the free QuickSupport version, when inst
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Alex5723

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[Joseph Moran]

These tools are all using a built-in iOS feature– namely, Screen Broadcast, which I believe is the same underpinnings of mirroring a device screen via AirPlay.

I use Splashtop for remote iOS support, which seems to work the same way as TV and the others. A major weakness has always been, and continues, to be the steps the user needs to take post-connection in order for me to actually see their screen (i.e. to start the broadcast).

This has gotten better over the last few years, I think owing more to iOS improvements rather than within the Splashtop app itself. Now, it’s basically two or three taps, and any reasonably competent user can manage it.

But of course, the biggest problem is that regardless of what tool you use, you can only remote view, not remote control iOS, and I’m sure that will never change due to Apple’s strict policies.

Trying to talk some users through what to tape/swype can at times be comical, but often immensely frustrating.

Still, I’d rather have remote viewing than nothing at all. It beats having to meet a user in the office or in the field to be hands-on with their phone.

 

 

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