Samsung Galaxy A72 Stuck in Airplane Mode

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My partner’s 1 year old Samsung Galaxy A72 suddenly switched and stuck to Airplane mode while she was on a bus to a meeting.
With no cellular connection she couldn’t notify me or the person she supposed to meet that her cellular connection just died.
She had to ask a passenger to text me about her problem.
When she was back we went to nearby cellular shop to check the smartphone. They said that its a known issue and nothing can be done and we need to buy a new smartphone.

(Google has 9M posts regarding this bug)

I ran all steps advised on the internet : hard reset, network reset, safe mode… to no avail.

This morning we went to the shop were we bought the Galaxy.
The owner said it a hardware part that died.
It took him 5 min to open the device and replace the antenna part and bring back cellular connection to life.

* I use iPhone (and iPad) devices since iPhone 4 to current iPhone 14 Pro Max.
Never have I encountered hardware failure, OS failure, cracked screen, dead/bulging batteries, devices on fire..in all these years.

* I run OS beta versions (previously dev versions) for years.

2 users thanked author for this post.

CT47, Rick Corbett

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I understand how inconvenient that was for your partner. In different circumstances it could even have been dangerous.

I don’t understand why such an obviously well-known fault is not subject to a phone recall by Samsung if there’s a hardware fix?

2 users thanked author for this post.

Alex5723, satrow

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Rick Corbett wrote:

I don’t understand why such an obviously well-known fault is not subject to a phone recall by Samsung if there’s a hardware fix?

I don’t understand why no one (at least I haven’t read about) asking about the bug has been advised to replace the antenna hardware part.

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Alex5723 wrote:

I don’t understand why no one (at least I haven’t read about) asking about the bug has been advised to replace the antenna hardware part.

Perhaps that’s a less well known ‘bug’ fix.

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satrow wrote:

Alex5723 wrote:

I don’t understand why no one (at least I haven’t read about) asking about the bug has been advised to replace the antenna hardware part.

Perhaps that’s a less well known ‘bug’ fix.

There is no other fix. its not OS/Software bug.

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Alex5723 wrote:

There is no other fix.

Assuming the cause is the same, which is a big step.

Alex5723 wrote:

its not OS/Software bug.

That’s why I used ‘bug’ fix.

1 user thanked author for this post.

Alex5723

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