• Server Essentials dynamic DNS failing again (remotewebaccess.com)

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    #2445362

    Heads up if you still run Server Essentials with remotewebaccess.com for dynamic DNS:  DDNS updates have started failing again.

    Primary report and discussion:

    https://docs.microsoft.com/en-us/answers/questions/318584/are-the-problems-with-remotewebaccesscom-domain-an.html?childToView=836815#answer-836815

    I tried to do some Wireshark tracing this morning but didn’t get too far. It may be related to a missing domain in the SSL certificate presented by onedscolprdneu05.northeurope.cloudapp.azure.com. I blogged in more detail here:

    https://www.mcbsys.com/blog/2022/05/debugging-remotewebaccess-com/



    @sb
    Susan do you still have contacts at Microsoft that maintain Essentials? Or is it fully abandoned?

     

    • This topic was modified 2 weeks, 1 day ago by mcbsys.
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    • #2445369

      Let me try.  I can’t guarantee anything these days.

      Susan Bradley Patch Lady

      1 user thanked author for this post.
    • #2445762

      For reference, an earlier post about remotewebaccess problems:

      https://www.askwoody.com/forums/topic/essentials-servers-fix-up-to-get-remotewebaccess-renewed/

      This time, upgrading TLS doesn’t help. It would be annoying if Microsoft announced the end of the remotewebaccess service when Essentials still has five years of support left. What’s more concerning is that they keep breaking it without announcing anything–like they just forget that it’s there. “Oops, were you using that?”

    • #2446068

      Hi
      We have made some changes and changes and expect the issue to go away.
      Can you please verify at your end/setups ?”

      Can you check?

      Susan Bradley Patch Lady

    • #2446082

      Thanks! I hadn’t see that thread yet–apparently it’s the main one now:

      https://docs.microsoft.com/en-us/answers/questions/836775/

      Initial feedback is that the fix didn’t work but maybe now that Microsoft is aware, they will keep working on it.

      Meanwhile, I’ve already moved one site to a custom remote.mydomain.com. The Office Maven has a pretty comprehensive article on that here.

      • #2446859

        Multiple users in the linked thread are reporting in the last 18 hours that it is working again.

        Pretty sure that we have Susan @sb to thank for getting Microsoft’s attention on this! Thank you, Susan!

    • #2446335

      The Microsoft fix seems to be working now.  I was able to repair RWW on a Windows Server Essentials 2012R2 VM tonight that had been failing to update the new external IP with Azure DNS since early May.

      1 user thanked author for this post.
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