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  • Server Essentials dynamic DNS failing again (remotewebaccess.com)

    Home » Forums » AskWoody support » Windows » Windows – other » Server Essentials dynamic DNS failing again (remotewebaccess.com)

    • This topic has 17 replies, 2 voices, and was last updated 5 days, 22 hours ago by Jesse Flintoff.

    Tags: essentials

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    mcbsys
    AskWoody Plus
    May 9, 2022 at 1:54 pm #2445362
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    Heads up if you still run Server Essentials with remotewebaccess.com for dynamic DNS:  DDNS updates have started failing again.

    Primary report and discussion:

    https://docs.microsoft.com/en-us/answers/questions/318584/are-the-problems-with-remotewebaccesscom-domain-an.html?childToView=836815#answer-836815

    I tried to do some Wireshark tracing this morning but didn’t get too far. It may be related to a missing domain in the SSL certificate presented by onedscolprdneu05.northeurope.cloudapp.azure.com. I blogged in more detail here:

    https://www.mcbsys.com/blog/2022/05/debugging-remotewebaccess-com/


    @sb
    Susan do you still have contacts at Microsoft that maintain Essentials? Or is it fully abandoned?

     

    • This topic was modified 1 year, 4 months ago by mcbsys.
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    • Susan Bradley
      Manager
      May 9, 2022 at 2:02 pm #2445369
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      Let me try.  I can’t guarantee anything these days.

      Susan Bradley Patch Lady/Prudent patcher

      1 user thanked author for this post.
      mcbsys
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    • mcbsys
      AskWoody Plus
      May 11, 2022 at 10:09 am #2445762
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      For reference, an earlier post about remotewebaccess problems:

      https://www.askwoody.com/forums/topic/essentials-servers-fix-up-to-get-remotewebaccess-renewed/

      This time, upgrading TLS doesn’t help. It would be annoying if Microsoft announced the end of the remotewebaccess service when Essentials still has five years of support left. What’s more concerning is that they keep breaking it without announcing anything–like they just forget that it’s there. “Oops, were you using that?”

      Reply | Quote
    • Susan Bradley
      Manager
      May 12, 2022 at 2:50 pm #2446068
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      ”

       SamriddhiChaturvedi-1672 · 21 hours ago

      Hi
      We have made some changes and changes and expect the issue to go away.
      Can you please verify at your end/setups ?”

      Can you check?

      Susan Bradley Patch Lady/Prudent patcher

      Reply | Quote
    • mcbsys
      AskWoody Plus
      May 12, 2022 at 3:32 pm #2446082
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      Thanks! I hadn’t see that thread yet–apparently it’s the main one now:

      https://docs.microsoft.com/en-us/answers/questions/836775/

      Initial feedback is that the fix didn’t work but maybe now that Microsoft is aware, they will keep working on it.

      Meanwhile, I’ve already moved one site to a custom remote.mydomain.com. The Office Maven has a pretty comprehensive article on that here.

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      • mcbsys
        AskWoody Plus
        May 14, 2022 at 1:02 pm #2446859
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        Multiple users in the linked thread are reporting in the last 18 hours that it is working again.

        Pretty sure that we have Susan @sb to thank for getting Microsoft’s attention on this! Thank you, Susan!

        Reply | Quote
    • anonymous
      Guest
      May 13, 2022 at 11:27 pm #2446335
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      The Microsoft fix seems to be working now.  I was able to repair RWW on a Windows Server Essentials 2012R2 VM tonight that had been failing to update the new external IP with Azure DNS since early May.

      1 user thanked author for this post.
      mcbsys
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      • ATechGuy
        Guest
        June 23, 2022 at 10:29 am #2455495
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        Does anyone know what service actually runs the Dyndns Update for remotewebaccess? I was able to renew the certificate, but the IP address still isn’t updating and a desktop is showing some VERY old IP address that isn’t correct for my domain. Perhaps if I could FORCE an update from the WSE 2012 R2 server?

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    • Jesse Flintoff
      Guest
      November 13, 2022 at 5:05 pm #2497799
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      Hi everyone.

      Looks like the free Microsoft dynamic dns service in Essentials 2012 and 2016 has stopped working after recent windows update KB5020690 and KB5020023.

      Any fixes?

      Kind regards

      Reply | Quote
      • Susan Bradley
        Manager
        November 16, 2022 at 3:21 pm #2498714
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        Have you guys installed the hotfix?

         

        October 17, 2022—KB5020435 (OS Builds 19042.2132, 19043.2132, and 19044.2132) Out-of-band – Microsoft Support
        Install that and see if it fixes the issue?
        October 17, 2022—KB5020435 (OS Builds 19042.2132, 19043.2132, and 19044.2132) Out-of-band – support.microsoft.com
        Windows 10, version 20H2 and Windows Server, version 20H2 update history; October 28, 2022—KB5020953 (OS Builds 19042.2194, 19043.2194, and 19044.2194) Out-of-band
        support.microsoft.com

         

        If this fixes it, that was slid into the PREVIEW update of 9/20
        • New! Turns off Transport Layer Security (TLS) 1.0 and 1.1 by default in Microsoft browsers and applications. For more information, see KB5017811.

        So the side effect for the October security update was really a kinda security feature that was slid into the preview release
        September 20, 2022—KB5017380 (OS Builds 19042.2075, 19043.2075, and 19044.2075) Preview – Microsoft Support
        September 20, 2022—KB5017380 (OS Builds 19042.2075, 19043.2075, and 19044.2075) Preview – Microsoft Support – support.microsoft.com
        Windows 10, version 1909 and Windows Server, version 1909 update history; End of service statement; May 10, 2022—KB5013945 (OS Build 18363.2274)
        support.microsoft.com

        Susan Bradley Patch Lady/Prudent patcher

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    • Susan Bradley
      Manager
      November 16, 2022 at 4:00 pm #2498719
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      https://support.microsoft.com/en-us/topic/october-18-2022-kb5020439-os-build-14393-5429-out-of-band-f9840376-4f36-45c3-8dd8-f366c4b884dd  for server 2016

      https://support.microsoft.com/en-us/topic/kb5020449-out-of-band-update-for-windows-server-2012-october-17-2022-6910b46a-261c-499e-8e6c-45d7daa053d7 for 2012

      Susan Bradley Patch Lady/Prudent patcher

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    • Susan Bradley
      Manager
      November 16, 2022 at 11:27 pm #2498808
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      They admitted in the forums that there is a virtual machine failing in their cloud.

      Susan Bradley Patch Lady/Prudent patcher

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    • Jesse Flintoff
      Guest
      September 17, 2023 at 3:46 pm #2588010
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      Seems to be down again

       

       

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      • Susan Bradley
        Manager
        September 17, 2023 at 4:05 pm #2588013
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        Remotewebaccess.com down? Current problems and status. (downforeveryoneorjustme.com)

         

        If I were in your shoes I would not rely on anyone from Microsoft remembering to keep this alive.

        I’ll see if I can get someone to fix it.

        Susan Bradley Patch Lady/Prudent patcher

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        • mcbsys
          AskWoody Plus
          September 17, 2023 at 6:23 pm #2588047
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          @Jesse, please be more specific:  are you unable to update the IP address after it has changed? Or is the yourdomain.remotewebaccess.com not resolving an IP address?


          @sb
          , I don’t think that site tells us anything:  [www.]remotewebaccess.com is not supposed to work.

          I have three sites that are still accessible via customerdomain.remotewebaccess.com, so the DNS seems to be resolving fine. The IP addresses of these customers pretty much never change, so I don’t know if the dynamic update part is working.

          Reply | Quote
    • mcbsys
      AskWoody Plus
      September 18, 2023 at 10:49 am #2588159
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      Someone here says they get the “same error” after installing September updates. Since resolving DNS would not depend on whether an update is installed, I guess that they are talking about errors (re)configuring a domain via the dashboard. I haven’t tried that; in fact, I haven’t installed September updates yet at customer sites.

      Update:  and now I see a comment (in German) here that the problem is an IIS page appearing instead of the RWA login page. I’ve had that problem since the beginning with Essentials 2016. You can set up a redirect to the /remote page–see Server 2016 Anywhere Access Shows IIS instead of Login Page.

      Update 2:  Glancing through my blog post on this issue, I commented on 11/14/2022 that there was an issue with https://dyndns.domains.live.com/service/livedyndns.asmx. When I visit that domain today, it shows that its certificate expired 9/16/2023. I suspect that is related, perhaps the cause. A bit ironic that the certificate for the site that issues certificates has expired!

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      • mcbsys
        AskWoody Plus
        September 19, 2023 at 12:36 pm #2588375
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        mcbsys wrote:

        When I visit that domain today, it shows that its certificate expired 9/16/2023.

        As of 9/19/2023 10:30am PST, the certificate for https://dyndns.domains.live.com/service/livedyndns.asmx now shows as valid through 6/27/2024. In fact, that address returns a list of supported operations (screen shot).

        Does that fix the Essentials issue?

        Reply | Quote
    • Jesse Flintoff
      Guest
      September 19, 2023 at 4:29 pm #2588429
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      Morning Mark!

      Working now thank you.

      Reply | Quote
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