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  • Servicing Stack Update (KB4516655) Failed

    Posted on jerry9911 Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 7 Questions: Windows 7 Servicing Stack Update (KB4516655) Failed

    This topic contains 37 replies, has 11 voices, and was last updated by  gkushner 1 week, 6 days ago.

    • Author
    • #1947272 Reply

      AskWoody Lounger

      Windows 7 Pro, SP1.  Sep 10 updates were downloaded and installed.  Servicing Stack Update (KB4516655) failed but the other KB updates were successful.   When I try running update again to clear the failure KB4516655 does not appear and MS reports no new updates available.   MS help page says this update will load and install automatically when update is run but it does not.  Any ideas ??

    • #1947300 Reply

      Da Boss

      First, check Installed Updates (not Update History) and see if KB4516655 is listed. It may have installed after the other updates finished.

      Servicing Stack Updates have to be installed exclusively (by themselves). They will not show up until there are no other pending updates in the Important Update list. If there are any other updates in the Important Update list, hide them temporarily and check for updates.

      • #1973810 Reply

        AskWoody Plus

        Hi PK,

        I have not been experiencing operational problems or errors but wanted to prepare for the Sept update. I have always installed Important Updates when presented without hesitation. Some install failures in Aug had to be repeated to Success and then I came on here to be enlightened to the recent Microsoft shenanigans.

        The only Servicing Stack update intalled on my Win 7 Home Premium SP1 64 bit (Acer E1-572 laptop) is KB4490628. KB4516655 was never presented for update. Incidentally KB3133977 was never installed either and presumably not presented for update too.

        Then following your advice:

        Servicing Stack Updates have to be installed exclusively (by themselves). They will not show up until there are no other pending updates in the Important Update list. If there are any other updates in the Important Update list, hide them temporarily and check for updates.

        … …I hid the latest 2019-09 important updates (Sept patch plus KB4474419) and checked for updates and the 2019-10 Quality Roll-up is presented. I tried to retore the hidden ones but nothing appears. I then hid the 2019-10 and when I checked to retore hidden updates again, 2019-10 is back again for selection.

        What would you advise my next steps should be?

        Do Servicing Stack Updates get rolled up and I am not seeing them?

        Why is it customary for MS to use the KB codes more than once as evidenced in the Malicious Software Removal Tool updates?

        Thanks again for your help.




        • #1973827 Reply

          Da Boss

          For the Servicing Stack update to appear, there must be NO (=NOT ANY) pending updates (checked or unchecked) in the Windows Update Important update queue. That means you have to install the updates OR HIDE them until there are none left (except the SSU which will then show up).

          1 user thanked author for this post.
          • #1974164 Reply

            AskWoody Plus

            Thanks PK. Understood. The reason I was asking is it did not show following your instructions.

            Powering up this morning it is obvious a reboot is required for this to happen.


            • This reply was modified 1 month, 1 week ago by  Razz.
      • #1978141 Reply


        PKCano, help wanted. You say: check Installed Updates (not Update History). How do you ckeck installed updates? I thought you can only look at Update History? Thanks four your answer!

        • #1978174 Reply

          Da Boss

          You can find Installed Updates two places:
          On the main Windows Update screen, in the lower left corner, click on “View Installed Updates”
          Control Panel\Programs and Features\ on the upper left “View Installed Updates”

          You can sort the list by column by clicking on the column title. It is a toggle that flips back and forth ascending/descending. You can alsomove the columns to the left or right by dragging the column title. So sort by name or date to make it easier to find what you are looking for.

    • #1947382 Reply

      AskWoody Lounger

      Did that and it worked!

      Thanks very much.

    • #1948096 Reply

      AskWoody Lounger

      Hi, This has happened to me as well, in fact it happened today and I cannot install this update, I’ve checked to see if it had already installed which it had not and I also downloaded it manually to try it that way and that failed to, now I have no idea what to do, I just can’t install this update, I also keep getting this error code 80092004 when I try to install it.


      Any help I will be grateful with.

      • #1948115 Reply

        Da Boss

        What August and/or September updates have you installed?

        Verify these updates are installed on your computer:
        KB3133977 (2026 Bitlocker patch)
        KB4474419 (SHA-2 coding update either dated 8/12-13 or 9/10)
        KB4490628 (3/2019 SSU, it will be superceded by KB4516655 when installed)

        Have you tried this method?
        Servicing Stack Updates have to be installed exclusively (by themselves). They will not show up until there are no other pending updates in the Important Update list. If there are any other updates in the Important Update list, hide them temporarily and check for updates.

        1 user thanked author for this post.
        • #1948591 Reply

          AskWoody Lounger

          There is a ‘Chase-22’ involved, concerning the installing sequence.

          These September Updates have this instruction —
          –> 4516065 – Monthly Rollup – ‘strong recommendation’
          –> 4516033 – Security Only – ‘must’
          before installing the (whichever, above), first install
          4516655 – Servicing Stack Update, and
          4474419 – SHA-2 Support (September version);
          and then Restart.

          Therefore, it looks like the safest {recommended | mandatory} sequence is:
          1 – SHA-2, September edition. Install, or hide, everything else, so that (2) appears.
          2 – SSU, September edition. Restart. Unhide any hiddens.
          3 – September: Monthly or SO.

          Note that these comments are just for the Windows Updates. Other products (dot-Net, Security, Office, MSRT, etc.) install independently of these: either with (1), or with/after (3)

          • #1948613 Reply

            Da Boss

            But SSU KB4516655 wont’t install and the other Sept updates are already installed., so that won’t work.

            Please see this post.

          • #1948832 Reply

            AskWoody Lounger

            My experience:
            Win 7 Home Premium — Lenovo tower (not laptop) — Ethernet only (no wireless; reference to a problem reported below, #1948653)
            Home use — Group A — current through August updates
            3133977 – Bitlocker – not installed; not applicable (not domain, no FIPS; not ASUS)

            Windows Update: offered Office, dot-Net (update package, and 4.8 (not previously hidden)), SHA-2, Monthly Rollup, SO
            Hid: dot-Net 4.8, Monthly Rollup, SO
            Accepted: Office, dot-Net update package, SHA-2
            Installed updates. At end, it required Restart.

            Windows Update again: offered SSU (only, as advertised)
            Installed the update.
            At end, it did not require a Restart, so I went directly to Restore hidden.
            Unhid: 4516065 – Monthly Rollup. Have not installed it, pending further developments.
            Interestingly, 4516033 – Security Only – has disappeared: not in Hidden list, not offered.

            Observation: A Restart was required after SHA-2. Sequence suggested previously was based upon MS documentation, which I interpreted to mean after SSU. But SSU is stand-alone, and is not offered concurrent with SHA-2. The documentation is misleading at least. IMO.

        • #1961898 Reply


          thank you, kb4516655 installed successfully after I installed kb4490628

        • #1973243 Reply


          Thank you. The “hide important updates, then rescan” method worked for me. I had to work my way back in time, hiding each next-older important update until the previous SSU installed, then worked my way back forward, unhiding updates as I went.

    • #1948391 Reply

      AskWoody Lounger

      Hi PKCano, I had a look to see if I had Installed the update (KB4490628), that was one of the other ones that didn’t install, I gave that one another try and it installed this time, I have no idea why it didn’t install last time, so after that one I tried (KB4516655) and that also installed.

      So thank you for that, I do have another question if I may, I haven’t installed any of the Monthly Quality Rollups on my computer, the reason for that well a friend of mine decided to put one on his computer after he had done that he needed to reinstall windows because the rollup bugged his system, so do I need to put these on computer? and why are they so big?.

      Thanks once again.

      • #1948396 Reply

        Da Boss

        To answer your last question first, they are so big because they are CUMULATIVE. That means the second one contains the first, and the thire one contains the first and second…….and #15 contains #14, #13, #12, #11 and so on.

        Yes, you need them on your computer for security reasons. When did you stop installing updates? If it was several years ago, it is a long process to catch up. If that is the case, you need to create a Topic under Winsows 7 and get individual help. It would be off-topic here which is about the Servicing Stack.

    • #1948653 Reply


      KB4516655 broke my wireless! Win 7 pro 64 and a Netgear A6100 wireless adapter. I have the latest driver, but after this update, the device was barking about an invalid digital signature and would not load. The usual install / uninstall, device manger force manual install, no good. Had to roll back to before this update and then unselect it.

      • #1948688 Reply

        AskWoody Plus

        Wow. That is weird. I would have never thought that a simple SSU for Windows Update would be able to invalidate the digital signature for an installed device driver. One would think that the SSU would only affect Windows Update and nothing else.

      • #1949425 Reply


        Are you sure it’s KB4516655 and not the monthy rollup KB4516065?

        because SSUs only affect updates installation, not the system functions

        1 user thanked author for this post.
    • #1949835 Reply

      AskWoody Lounger

      I started this thread with the SSU problem but it now appears that MS has managed
      to [bork] this Tuesday update package. After KB4516655 (SSU) was finally
      properly installed using PKCano’s suggested fix I then installed the Security Update
      and the Rollup. When Windows 7 restarted the proper % countdown occurred, the”Please Wait” screen appeared as expected but when the “Welcome” screen appeared the spinning circle stopped spinning after about 6 revolutions and 30 minutes later there was still no desktop screen. I killed power and restarted. When the improper Windows shutdown screen appeared I selected “Start Windows Normally”. It did, and when I checked
      “Installed Updates” the Security Update (KB4474419) indicated “pending”. I rebooted
      and the same “Welcome” screen lockup occurred. After another kill power and
      “Start Windows Normally” sequence Windows came back to life and the “Installed Updates” showed KB4474419 as “Failed”. That is how it is going to remain until I figure
      why it causes the “Welcome” lockup.  Any ideas or comments??

      • #1949861 Reply


        Thirty minutes of patience might be insufficient. Withing this calendar year were reports of 45 minutes to an hour wait time. I suggest sfc /verify from elevated administrator permission. If that returns errors use /scannow; if it returned no errors, use Windows update again, and extend patience to 75 minutes. After that fails, further troubleshoot is indicated.

      • #1949868 Reply

        AskWoody Lounger

        Yes, another occlusion. An installation mis-sequence manifestation?
        See here. You may have to: back out 4516065, then try SHA-2 again (alone) (requires a Restart), then 4516065 again.

    • #1949931 Reply

      AskWoody Lounger

      The Servicing Stack Update (KB4516655) shows successful as does Rollup (KB4516065).  The problem child seems to be the Security Update(KB4474419) showing “pending” then “Failed”.  How do I back out the Rollup (6065) so I can then try installing the Security Update?  The earliest restore point available to me is after all these problem updates were downloaded but before their installation began.  If I restore to that point will all the updates simply try to install as if the sequence was normal or can I block the installation of the Rollup until the Security update is complete and a normal restart has completed?  Sorry if I seem a bit cloudy on the process.

      • #1949944 Reply

        Da Boss

        Is KB3133977 (2026 Bitlocker patch) installed on your machine? You need to look in Installed Updates, not in Update History.

        There have been three versions of KB4474419. Are any of them installed on your machine? Look in Installed Updates and find the date(s).

        • #1973634 Reply


          For some reason KB3133977  never installed on my Win 7 SP1 machine. Can I just go to the Microsoft Update Catalog and down load and install the version for my machine?.

          • #1973653 Reply

            Da Boss

            Yes, you can get it from the Catalog. You also need Servicing Stack KB4490628 installed.

            Please read the linked instructions in this post first if you have an ASUS motherboard.

            • This reply was modified 1 month, 1 week ago by  PKCano.
          • #1974379 Reply


            KB4490628 was already installed on 5-5-2019.  The download and install of KB3133977 went fine. So now I have both KB3133977 and Kb4490628 installed as you advised me to do.

            Now, can I do the same for KB4516655 as I did for KB3133977?  That is, just go to the Microsoft Update Catalog and down load and install the proper version of KB4516655 for my machine?


    • #1949962 Reply

      AskWoody Lounger

      I found KB3133977 installed 2/1/2017.  There is 1 KB4474419, date 8/13/2017, in the installed listing,  and the failed KB-4419 from 9/10/2019 in the history.  Hope that is the info you asked for.

      • #1949968 Reply

        Da Boss

        Yes, it is the information I asked for.
        Leave the later version of KB4474419 alone for now and consider yourself through unless something else shows up in Windows Update. The one from 8/13 should be sufficient for the present. Perhaps the other will install later.

    • #1950796 Reply

      AskWoody Lounger

      Guess that wraps it up.  Thanks very much for your time and excellent help.

    • #1969487 Reply

      AskWoody Plus

      All updates installed on 3 PCs running Windows 7 Home Premium: –

      KB4514602, KB4516065 and KB4474419. Downloaded KB4522007 manually and installed.

      Then KB4516655 showed up, installed. No problems at all.

      I did have to perform 2 Restarts. Hope this will help someone.


      • #1969493 Reply

        AskWoody Plus

        Was KB4516655 offered in the Windows Update Queue or did you download it from the Microsoft Update Catalog?

        Group G{ot backup} TestBeta On hiatus.
        Win7Pro · x64 · SP1 · i3-3220 · RAM 8GB · Firefox: uBlock Origin - NoScript · HDD · Canon Printer · Microsoft Security Essentials · Windows: Backup - System Image - Rescue Disk - Firewall
        • This reply was modified 1 month, 1 week ago by  geekdom.
        • #1969654 Reply

          AskWoody Plus

          KB4516655 was offered in the Update Queue after I installed KB4522007 and had performed a restart.

          • This reply was modified 1 month, 1 week ago by  Pierre77.
          1 user thanked author for this post.
    • #1971010 Reply


      while downloading KB4516655 an error message coming 0x800b0109

      pls help

      • #1971098 Reply

        Da Boss

        Please verify you have these three updates installed : KB3133977 (2016 Bitlocker parch), KB4474419 (SHA-2 code signing dated 9/9), and KB4490628 (SSU)
        Please read this post #1940976 first before proceeding.

    • #1991893 Reply


      Thanks! The server I am working on missed updates earlier this year and didn’t receive kb4490628. After I manually downloaded and installed it kb4516655 installed correctly.

    • #1994910 Reply

      AskWoody Plus

      I have a similar but slightly different issue with KB4516655. It shows as installed on my Server 2008 R2 SP1 server, but now I’m getting an 80070490 error. When examining the CBS.log file, the error appears to be the WUAgent (snippet below):

      2019-10-29 13:35:49, Error CBS Failed to internally open package. [HRESULT = 0x80070002 – ERROR_FILE_NOT_FOUND]
      2019-10-29 13:36:06, Info CBS Session: 30772863_1473444514 initialized by client WindowsUpdateAgent.
      2019-10-29 13:36:06, Info CBS Read out cached package applicability for package: WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~amd64~~7.6.7600.320, ApplicableState: 80, CurrentState:112
      2019-10-29 13:36:06, Info CBS Session: 30772863_1473444515 initialized by client WindowsUpdateAgent.
      2019-10-29 13:36:06, Info CBS Failed to open package file: \\?\C:\Windows\Servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum [HRESULT = 0x80070002 – ERROR_FILE_NOT_FOUND]
      2019-10-29 13:36:06, Info CBS Failed to read in xml content [HRESULT = 0x80070002 – ERROR_FILE_NOT_FOUND]
      2019-10-29 13:36:06, Error CBS Failed to parse package manifest: \\?\C:\Windows\Servicing\Packages\WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256.mum [HRESULT = 0x80070002 – ERROR_FILE_NOT_FOUND]
      2019-10-29 13:36:06, Error CBS Failed to resolve package ‘WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~en-US~7.6.7600.256’ [HRESULT = 0x80070490 – ERROR_NOT_FOUND]
      2019-10-29 13:36:06, Info CBS Failed to resolve package [HRESULT = 0x80070490 – ERROR_NOT_FOUND]
      2019-10-29 13:36:06, Info CBS Failed to populate children. [HRESULT = 0x80070490 – ERROR_NOT_FOUND]
      2019-10-29 13:36:06, Info CBS Failed to initialize internal package for package: WUClient-SelfUpdate-Aux-AuxComp~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x80070490 – ERROR_NOT_FOUND]
      2019-10-29 13:36:06, Info CBS Delay load failed for package: WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x80070490 – ERROR_NOT_FOUND]
      2019-10-29 13:36:06, Error CBS Delay Initialization Failed [HRESULT = 0x80070490 – ERROR_NOT_FOUND]

      Any ideas?

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