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  • Since Jan 2018 update, HP laptop will not update

    Posted on Faye CW 23 Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Windows 10 version 1709 – Fall Creators Update Since Jan 2018 update, HP laptop will not update

    This topic contains 60 replies, has 11 voices, and was last updated by  Faye CW 23 5 months, 3 weeks ago.

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    • #184932 Reply

      Faye CW 23
      AskWoody Lounger

      Woddy has been so kind as to help me. So far none of the things he’s told me has helped to get my laptop going on updates.
      He asked me to post here to see is any of you have ideas.

      I’ve just continued to try to get it to update. Also removed a couple of cumulative updates from the list that have expired.   If the updates are there and downloaded where it says Microsoft installed updates, why or how do I get them to actually update ?  Attached a couple of pics. I know so little about this sort of thing.

      Here is what Woody had me do and they are showing that they downloaded but has not updated.

      Go to https://www.catalog.update.<wbr />microsoft.com/Search.aspx?q=40<wbr />99989
      Click on the bottom Download button.
      Run the downloaded file.
      Then go to
      http://catalog.update.microsof<wbr />t.com/v7/site/Search.aspx?q=<wbr />KB4093112
      Click the next-to-the-last Download button.
      Run the downloaded file.
      Did that get you updated to 16299.371 ?

      I can see the updates in the Microsoft updates list but they don’t appear to be actually updating. I admit, that I am not teck smart so this isn’t something I understand.

      Screenshot-1

      Screenshot-2

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    • #184948 Reply

      fred
      AskWoody Lounger

      Hi, perhaps silly to ask….. But have you tried the HP check installation option, its a part of HPservicetool the “lightblue circle with the white question-mark”?

      1 user thanked author for this post.
    • #185103 Reply

      PKCano
      AskWoody MVP

      In your second screenshot in your original post I see the March 2018 Cumulative Update KB4088776 waiting for a reboot to install. I also see the Feb 2018 Cumulative Update waiting a reboot to install. I see no indication that either one has failed. Updates cannot install unless the computer is rebooted (Start\Restart or reboot).

      Have you rebooted your computer to complete the install?

      1 user thanked author for this post.
    • #185108 Reply

      Faye CW 23
      AskWoody Lounger

      I’ve done a restart many times. Don’t know how to reboot.  When I restart, its trying to load some that are no longer offered by Microsoft so it says its unable to complete update. I have no idea how to remove the ones that are outdated and didn’t load so the new ones Woody had me to download will actually update to my laptop.

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      • #185153 Reply

        Cascadian
        AskWoody Lounger

        Hi Faye CW 23, it is true that ‘boot’ and ‘reboot’ can have different modifiers to describe different methods, i.e. cold, soft, hard, rude, &c. Please know that when you have restarted, you have rebooted. Except if you are new to Win 10, and have a confusion that I have seen in others, where you interpret ‘standby and waking’ as ‘shutdown and starting’.

        I do not think that is the case, because you go on to describe a failed update loop. The good news is, Win10 gets to a working desktop for you. The bad news is it does not give a clear message of the failure, nor direction to resolve.

        Please wait for someone more familiar with Win10 to give better direction. But in the meantime look over MrBrian’s AKB2000009, it was written for repairing failed updates that would not allow the desktop to display at all. But it is where I learned more about the command ‘dism’ and the ability to ‘revertpendingactions’; steps 2 thru 5 in that article. This cancels future attempts to install the same flawed update every time you restart. Interrupting the loop, and allowing the system to revert to its former condition, before the flawed update started to install. Afterwards, you will need to get better update directions; so that you do not return to this same condition again.

        If you are comfortable with command prompts, MrBrian’s article will get you on your way. But your post reads as needing more step by step that a Win10 user could give you better than I. Also since you have a working desktop, there may be a more simple approach that does not require command line interface at all. I am a Win7 user, so may not give appropriate step by step in the Win10 environment.

        Please, another Lounger, does this look appropriate or is there a point and click method to get the same result?

        2 users thanked author for this post.
    • #185157 Reply

      GoneToPlaid
      AskWoody Lounger

      The update error code which Faye CW 23 has is:

      0x800706BE -2147023170 RPC_S_CALL_FAILED

       

      1 user thanked author for this post.
    • #185158 Reply

      GoneToPlaid
      AskWoody Lounger

      I’ve done a restart many times. Don’t know how to reboot. When I restart, its trying to load some that are no longer offered by Microsoft so it says its unable to complete update. I have no idea how to remove the ones that are outdated and didn’t load so the new ones Woody had me to download will actually update to my laptop.

      Hello Clarissa,

      I figure that you tried clicking on the gray Restart button shown below the three lines of red text which are shown in your posted screenshot?

      Best regards,

      –GTP

       

      1 user thanked author for this post.
      • #185163 Reply

        Faye CW 23
        AskWoody Lounger

        GoneToPlaid  Yes I’ve tried many times to click the gray restart section. It restarts and then come back as could not complete update. Thank you so much.

         

        1 user thanked author for this post.
    • #185162 Reply

      Faye CW 23
      AskWoody Lounger

      Cascadian – Thank you so so much for going into all of this detail. I will look into this and see what I can understand. I have a Windows 7 and this laptop I’m using is a windows 10 and fairly new. I prefer the old Windows 7.

      Faye CW

      2 users thanked author for this post.
      • #185164 Reply

        Cascadian
        AskWoody Lounger

        Thanks for the nod. And your doing the right thing. It is either get comfortable with Win10 or leave Windows altogether eventually. I just haven’t done it myself yet. Stick with GonetoPlaid, for more directions.

        1 user thanked author for this post.
      • #185165 Reply

        GoneToPlaid
        AskWoody Lounger

        Hi Faye CW 23,

        I Googled the Windows Update error code 0x800706BE, and supposedly the Windows Update Troubleshooter will identify and resolve the problem which you are having. The upshot is that the Windows Update Troubleshooter will either fix the issue or it will not. Yet let’s try it. Here is the link for it:

        Windows Update Troubleshooter

        Download it and run it. Hopefully it will resolve your issue.

        Best regards,

        –GTP

         

        2 users thanked author for this post.
    • #185559 Reply

      Faye CW 23
      AskWoody Lounger

       

      GoneToPlaid
      Thank you so much. Woody had me do this but I’ll give it another try.  I see on my snapshot that an update to
      Adobe flash player added on 4/10/18 so it must have added when my laptop was not in use. If that added I wonder why the updates Woody had me to download will not update. I have them in my Microsoft  installed downloads as in this snap shot but I don’t know how to get them to update instead of all the outdated updates, my laptop continues to try to add. If they are outdated, it can’t add them so how can I add the ones I downloaded. If you look at the download snap shot its KB4099989 and KB4093112
      I want to thank you so much.  I’ve been watching videos and doing everything I can since the beginning of Feb to resolve this.

      Screenshot-4-1

      Edit to remove HTML: Please use the ‘text’ tab in the post entry box when you copy/paste.

      • This reply was modified 6 months ago by  Faye CW 23.
      • This reply was modified 6 months ago by  Faye CW 23.
      • This reply was modified 6 months ago by  Microfix.
      • This reply was modified 6 months ago by  Microfix.
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      • #185966 Reply

        GoneToPlaid
        AskWoody Lounger

        Hello Clarissa,

        I sincerely apologize that I haven’t had any time until now to try to further help you, as I am knee deep in alligators at work. I don’t use Windows 10, yet I did some Googling about your specific issue with regards to the 2018-03 Cumulative Update for Windows 10 Version 1709 for x64-based Systems (KB4088776).

        It turns out that a lot of people are having issues with KB4088776. I found this out by Googling (without quotes) “kb4088776 will not install”. Check out the Google results:

        kb4088776 will not install

        The first link for the above Google search took me to what may resolve your issue. The first link takes you to this page which is Page 1 of a three page thread on tenforums.com:

        Windows 10: Windows Update does not install KB4088776 on my computer

        Go to Page 3 for the above forum post, or simply click on the following link which will take you to Page 3:

        Windows 10: Windows Update does not install KB4088776 on my computer (page 3)

        In the above page, there is a link posted my mrgeek. His link takes you to the following page:

        Windows 10: KB4093112 We couldn’t finish the updates reverting changes

        The above linked web page basically explains a method which should resolve your problem. Again, I am not a Windows 10 expert. Thus I have no way to either test or comment about the possible solution. And I figure that you will need additional help and instructions from the Windows 10 experts here on this remarkably grand AskWoody forum to assist you in performing the possible solution which is described in the above link.

        I documented, step by step, how I discovered what may be the possible solution for Clarissa’s issue with trying to get KB4088776 to install. I did this for a reason: Because other error codes, associated with failed installs of KB4088776 have been also reported by other Windows 10 users, along with the same repeated KB4088776 installation attempts which Clarissa has reported.

        And now I humbly ask the Windows 10 experts here on AskWoody.com to review all of the above, and to offer advice and help to Clarissa, since all of us are here to both learn and to help one another out.

        Best regards,

        –GTP

         

        1 user thanked author for this post.
        • #186313 Reply

          Faye CW 23
          AskWoody Lounger

          GoneToPlaid, oh I’m just so grateful for any help. There’s certainly no need to apologize for doing your work.  I understand. Thank you for all the effort you did to look all this research.  I have an old Windows 7 and like it better but it no longer updates. A teck person told me Windows 7 was no longer equipped to handle updates so I got the new windows 10.  Its been nothing but trouble.   I’ll give some of this a try and again, thank you so very much.

          • #186407 Reply

            anonymous

            A teck person told me Windows 7 was no longer equipped to handle updates so I got the new windows 10.

            That reads like a tech bro was trying to and successfully upsold you something, Windows 7 can still receive and handle updates. I probably would not want to seek consultation from that person again if I were in your shoes.

            5 users thanked author for this post.
            • #186421 Reply

              Faye CW 23
              AskWoody Lounger

              autonomous thats good to know. I still have my windows 7 and it runs well.  Actually I’ve asked two tech people on the phone from Dell which is where I have a free number to call due to hubby having a Dell. I asked 2 local tech people as well. They all said windows 7 would no longer allow updates.   I’ll have to let them no, they’re wrong.   Thank so much.

               

            • #186424 Reply

              Elly
              AskWoody MVP

              Microsoft no longer allows free updates from Windows 7 to 10…

              Do people think you are asking about updating your Windows 7 to W10?

              Your Windows 7 is still receiving updates through Windows Update, right? It should, until support for it ends in 2020…

              Win 7 Home, 64 bit, Group B

            • #186435 Reply

              Faye CW 23
              AskWoody Lounger

              Elly no when  I had one tech person come to look at my windows 7 which is a different laptop. The one I’m trying to get to up date now is anther laptop with Windows 10 on it. Thanks

               

              1 user thanked author for this post.
    • #186331 Reply

      ch100
      AskWoody MVP

      @faye-cw-23
      Try to reset the SoftwareDistribution folder by stopping Windows Update service and renaming or deleting C:\Windows\SoftwareDistribution.
      When Windows Update service starts, it will recreate the SoftwareDistribution folder and structure.
      Download Windows Update MiniTool and use instead of the built-in Check for updates.
      http://www.majorgeeks.com/files/details/windows_update_minitool.html

      If on Windows 10 Pro version, you should set Group Policy to Automatic Updates disabled. On Home edition, I am afraid that there is no reliable option, unlike what you are told by other people. Home users are currently considered not able to maintain their computers correctly and as such they are placed on autopilot by Microsoft and many other manufacturers. It is a tacit “conspiracy” of the industry to have the internet secure at any price and computers patched and subject to telemetry, even if this means that sometimes Home editions get broken by buggy patches. It is all part of the bigger push for moving computer resources into the Cloud.

      On any version, never use wshowhide tool. Never, never and I know that this goes against Woddy’s occasional advice. Never delay feature updates, except for very short periods. Same with using metered connections.

      1 user thanked author for this post.
    • #186332 Reply

      Faye CW 23
      AskWoody Lounger

      ch 100,

      thank you so much for your help. I’ve been trying to resolve this issue since Feb so I’m a bit worn. I’m not very computer knowledgeable.  I read one post here that tells me to load and use Media Creation Tool , however, that seems to suggest it will download a new version of Windows 10.  I  hope there is an easier fix. If I download Windows Update  MiniTool , can I remove it if it doesn’t help with the updates.  At some point, my laptop loaded,  a security Adobe flash player update from 4/10/18 but is stuck in a loop – now trying to load the latest April edition of a cumulative update KB4093112.
      Thank  you for any help you can provide. You’re greatly appreciated.

    • #186334 Reply

      ch100
      AskWoody MVP

      WUMT is completely portable. It does not require installation and uses documented Windows Update APIs. It has been mentioned here often and is endorsed by many popular end-user web sites. If you want to stop using WUMT for any reason, just delete from disk. Otherwise it is easy to use and has a very simple interface. The only thing you should never do is change the type of download schedule (Automatic, Download Only etc) from the program as it can cause unexpected side effects. Those options should be changed only in Group Policy on Windows 10. You may change it in WUMT only once to Disable though, but never touch it later if you are on Home Edition. Give it a go!
      Media Creation Tool would download a full image and allow you to do a complete reinstall in upgrade mode, which should be only the last resort, but may be useful if there is no other option left.

      • This reply was modified 6 months ago by  ch100.
      1 user thanked author for this post.
      • #186337 Reply

        Faye CW 23
        AskWoody Lounger

        ch100
        So in my  terms of understanding. Adding this will completely upload a new Windows 10 ? Sorry for being so non- knowledgeable. When you say its portable does that mean I have to load it onto a USB or download to my laptop ?

    • #186340 Reply

      ch100
      AskWoody MVP

      I replied to your earlier post about Media Creation Tool

      “I read one post here that tells me to load and use Media Creation Tool , however, that seems to suggest it will download a new version of Windows 10.”

      The tool I proposed to you to use is Windows Update MiniTool for which I provided the link for downloading. From here you will have to do your own research and reading on the other sites by searching on the internet. This tool has nothing to do with installing a new Windows 10, but assists with broken updates.

    • #186419 Reply

      GoneToPlaid
      AskWoody Lounger

      Hello Clarissa,

      What model is your HP laptop computer? The exact model number should be printed on a sticker on the underside of your laptop computer.

      Best regards,

      –GTP

       

      • This reply was modified 6 months ago by  GoneToPlaid.
      1 user thanked author for this post.
      • #186423 Reply

        Faye CW 23
        AskWoody Lounger

        GoneToPlaid  its a 15 in Notebook  4 GB memory – 500 GB HD
        Model fo24 w/m

        Sincere thanks for your help

        • #186425 Reply

          GoneToPlaid
          AskWoody Lounger

          Hi Clarissa,

          I just googled it, and came up with “hp 15-f024wm”. Does that appear to be correct? To confirm, have a look at this HP support page:

          HP 15-f024wm Notebook PC Product Specifications

          In the above support page, the Product Number is stated to be J9M24UA. This too probably is printed on a sticker on the back of your laptop. Can you confirm? Yet I am not sure that this is the correct link for your laptop since the above link mentions that the computer comes installed with Windows 8.1, whereas you mentioned that you originally had Windows 7 on this laptop computer?

          Best regards,

          –GTP

           

          1 user thanked author for this post.
          • #186430 Reply

            Faye CW 23
            AskWoody Lounger

            GoneToPlaid   – sorry for any confusion. I have anther laptop which is windows 7 . This HP which is having issues came as 8.1 and a friend had Windows 10 loaded to it. She didn’t like it so gave the laptop to me.  She went back to her Windows 8.1.  It was a nice gift and updated til the Jan update.  So its been upgraded to Windows 10 for a year. Thanks
            J9M24UA is correct

            • #186434 Reply

              GoneToPlaid
              AskWoody Lounger

              Hello Clarissa,

              Well, you obviously have some very nice and caring friends. Nobody has ever given me a computer before!

              Thank you for your post and the clarifications, as it might help the experts here in terms of helping you to resolve your issue.

              1 user thanked author for this post.
            • #186438 Reply

              Faye CW 23
              AskWoody Lounger

              GoneToPlaid   as I said, I’m not very knowledgeable so sorry for any confusion.   I’m grateful for all the help and the time it takes to add your comments and do research.  I appreciate it so much.

    • #186429 Reply

      mindwarp
      AskWoody Lounger

      As someone who had similar problems installing updates on Win10 1709, have you tried disabling Norton (which I saw you had in another of your threads) and any other third party antivirus/antimalware/firewall software temporarily? I don’t use Norton myself, so I’m not sure how to temporarily turn it off, but it can interfere with updates.

      2 users thanked author for this post.
      • #186436 Reply

        GoneToPlaid
        AskWoody Lounger

        Now that sounds like something which is worth trying.

        Thank you for chiming in with this suggestion. I see that Clarissa thanked you for your post. I figure that she will try this potential solution.

         

    • #186431 Reply

      GoneToPlaid
      AskWoody Lounger

      Microsoft no longer allows free updates from Windows 7 to 10… Do people think you are asking about updating your Windows 7 to W10? Your Windows 7 is still receiving updates through Windows Update, right? It should, until support for it ends in 2020…

      Hello Elly,

      I thank you very much for chiming in since I had asked our resident experts to try to help Clarissa resolve her Windows 10 update problems. Clarissa apparently had Windows 7 installed on her laptop computer, yet her Windows 7 installation stopped receiving updates. At some point, a tech person which Clarissa dealt with incorrectly told Clarissa that Windows 7 was no longer supported and that Windows 7 could not receive any further updates. The tech support person was woefully incorrect. And apparently this same tech support person convinced Clarissa to upgrade her computer to Windows 10 — which Clarissa does not like in comparison to Windows 7.

      The upshot is that Clarissa is now stuck on a Windows 10 update which refuses to successfully install, and which for the past couple of months keeps on trying to install upon every single reboot of her computer. This issue, if it was occurring to me, would be an extremely frustrating nightmare. Obviously this issue is an extremely frustrating issue for Clarissa.

      Clarissa has been so remarkably polite and thankful, such that I was compelled to do whatever I can, and to hopefully enlist the help from all of the experts here on AskWoody, in order to resolve Clarissa’s problem.

      I am not even sure if resolving Clarissa’s Windows 10 update issue is what Clarissa ultimately wants, since Clarissa has mentioned that she greatly preferred her Windows 7 installation in comparison to her current Windows 10 installation, which her tech person advised her to upgrade to. I have no kind remarks, whatsoever, for the advice which was given to Clarissa by her tech person.

      Best regards,

      –GTP

       

      2 users thanked author for this post.
      • #186446 Reply

        Elly
        AskWoody MVP

        @Gone to Plaid,

        Wasn’t trying to step on your toes, or confuse things… just trying to clarify that Windows 7 updates are still coming down the chute…

        It was unlikely that all those people (4) would be saying the same wrong thing, unless there was a misunderstanding of some kind in the question being asked… (at least that was my thought, even with all the focus on moving people to W10!).

        You are doing a great job of helping, much better than I could when it comes to W10… going to step back and let you continue…

        Win 7 Home, 64 bit, Group B

        • #186459 Reply

          GoneToPlaid
          AskWoody Lounger

          You are not stepping on my toes at all. I am not all that familiar with Win10. So any thoughts and help which you can provide would be most appreciated since at the moment I don’t have any other ideas or solutions.

          1 user thanked author for this post.
    • #186432 Reply

      Faye CW 23
      AskWoody Lounger

      mindwarp   Yes I’ve tried to update with the Norton off. Thank you.

      • #186437 Reply

        GoneToPlaid
        AskWoody Lounger

        Hi Clarissa,

        After turning Norton off and trying to update, did you possibly get a different error code? Also, what version of Norton do you have installed? I ask because perhaps there might be a Norton update which you need to download and install. This is just a guess.

        Best regards,

        –GTP

         

    • #186465 Reply

      DrBonzo
      AskWoody Lounger

      It sounds like Clarissa has a computer that got upgraded to Windows 10 from Windows 7 (on the advice of a tech person). If that’s the case and she likes Windows 7 better, there are well-established ways of going back to Windows 7. I just googled “how to get Windows 7 back from Windows 10” and got a bunch of hits from reputable sources like PC Magazine and Microsoft. The method looks pretty straightforward to me, although I’ve never done it.

      If she gets Windows 7 back and finds Windows Update doesn’t work, then I would suggest learning how to do updates manually. All patches/updates can be downloaded from the Microsoft Update Catalog and then installed. If she gets to this point I’m sure folks here will be happy to help her with that method of updating. It works whether she’s Group A or B. I had a Windows Vista machine with a nonfunctioning Windows Update, and after going through an afternoon of total frustration trying to fix it, I just decided to do updates manually. Did that for about a year and a half, and it wasn’t a big deal.

      Not trying to muddy the waters here, just trying to give an alternative. If she gets back to Windows 7, she’ll have until January 2020 to use it, during which time she can get prepared for using Linux or a MAC – assuming she still doesn’t want Windows 10 (and who could blame her for not wanting it? I sure don’t!)

      Good Luck!

    • #186483 Reply

      Cascadian
      AskWoody Lounger

      Clarissa and others helping, believe me I am a fan of staying with Win7 for the time I have remaining to enjoy that luxury. Hoping that an interpretation may help.

      Clarissa has her trusty Win7 still, and may even be posting with it. She has received an additional laptop, originally Win8.1, that she wishes to learn how to be comfortable in the new world of Win10. It was received as is, current to DEC2018 DEC2017 in Win10 updates, but now has a backlog of updates that will not install due to a bad supercedence/deprecation event holding up the rest of the queue. And that list is growing.

      My opinion is Clarissa needs Win10 experienced, introductory level directions to Revert Pending Actions. This may include pre-staging Win10 settings to disallow additional autoupdate attempts until this procedure is complete. I also question whether she is operating inside of a discontinued Microsoft account, causing this development. In that case, we may be looking at a back to beginning reinstall of a gift computer.

      As much as we may personally disagree with her local technician’s advice concerning the path ahead for Microsoft, they are at least partially correct. We are well past the announced end of new feature development for Win7. The way forward for a young polite user is to learn Win10 while Win7 yet lives, or seek computer happiness in another garden.

      • This reply was modified 6 months ago by  Cascadian. Reason: bad date, Indy
      1 user thanked author for this post.
    • #186484 Reply

      Faye CW 23
      AskWoody Lounger

      Question : many of you have said you don’t care for Norton. I did stop it when I was trying to update.   This is another  mis-direction from  all the local repair techs. They told me Norton was the best.  In your opinion, what is the best Free antivirus to use ?
      I want to thank each of you for being so patient with me. As I said, I’m a novice and do well to get on to check my E mail and get to a support group that I administrate.
      Blessings to each of  you who have been so kind as to offer help.

      1 user thanked author for this post.
      • #186503 Reply

        GoneToPlaid
        AskWoody Lounger

        Hello Clarissa,

        After you uninstall Norton and have rebooted, you will need to download and run the Norton removal tool. This tool is important to run since it finishes fully uninstalling every last trace of Norton — including any low level drivers which could still be present and which might interfere with Windows Update installations, and which might interfere with other antivirus products. Get the tool directly from Norton at:

        Download and run the Norton Remove and Reinstall tool

        The free version of Panda antivirus is pretty good, and there is another reason why you might want to use it for the time being. That reason is that it is inherently compatible with the QualityCompat registry key which Microsoft introduced for AV programs in order to make sure that the AV programs were compatible with Microsoft’s Windows kernel fixes for the Meltdown vulnerability. You don’t have to know what all of this means. All you need to know is that Panda will not cause Windows to throw a blue screen of death when you install any of this year’s Windows Updates.

        Here is the direct link to Panda for their free antivirus:

        https://www.pandasecurity.com/usa/homeusers/solutions/free-antivirus/

        We don’t promote products here on AskWoody. I am merely suggesting that you use the free version of Panda, at least for the time being, in order to avoid issues which some other AV programs might have.

        Once we hopefully get your Win10 computer fixed, then you can get opinions from Win10 users about what AV products they like.

         

        1 user thanked author for this post.
        • #186985 Reply

          Peacelady
          AskWoody Lounger

          @gonetoplaid
          I am wondering if because I use Norton AV (I’m Win7 64 Group A) that could be the reason that I was getting the BSOD Stop error Session_has_valid_pool_on_exit intermittently after the install of the March Rollup KB408875. Even the fix of KB4099467 (which I admit I failed at the kabuki dance of how to install it by waiting to reboot etc.) did not prevent the BSOD. You have been so kind and helpful I’m looking forward to your analysis of this. Because if Norton is the case I’ll use your advice and uninstall it and use Panda. Thanks for all you do for us!!!

          • This reply was modified 5 months, 4 weeks ago by  Peacelady.
          1 user thanked author for this post.
          • #187187 Reply

            GoneToPlaid
            AskWoody Lounger

            Actually, the invalid session pool on exit, is caused by the Microsoft 2018 security updates and not by Norton.

            2 users thanked author for this post.
            • #187192 Reply

              anonymous

              Thanks so much!  If anyone knows if installing KB4099467 before we install Group A 4093118 is necessary?  If I am remembering correctly, the April rollup does not include the Stop error OxAB fix?

              1 user thanked author for this post.
            • #187270 Reply

              Peacelady
              AskWoody Lounger

              I just installed 4099467 from the catalog in preparation for when (and if!) I install the April rollup.  MBrian recommended that we 1. Install April rollup – no reboot

              2. Install 99467 right after and reboot.

              Last time I tried this I did not do it properly and I wound up having to uninstall the April rollup and 99467 because I got the Stop error OxAB.

              What is your opinion on just installing 99467 and rebooting and then the April Rollup?

              My head is spinning!

              1 user thanked author for this post.
    • #186488 Reply

      Faye CW 23
      AskWoody Lounger

      cascadian.  I want to thank you so much for explaining in a way the others hear can get it. Its not my strong suit.  I appreciate the help from all of you. Blessings.

      1 user thanked author for this post.
    • #186482 Reply

      anonymous

      DrBronz, you may not have gotten all the posts.  I have on laptop thats an older Window 7 and it still works but Microsoft says that the updates are no longer supported on 7. I have no idea why they, and tech people, as well as local people who repair coputers told me this. They did know it was a Windows 7 and no longer updates.

      The issue I’m asking on here is one that other users have had with the  Windows 10 update to a new laptop I have.  The updates since Jan have been buggy and some laptops have done fine while others not so much. Hubby has a Dell Windows 10 and its done fine so far with updating.

      The new one was given to me by a friend. She bought it new last year but it was an 8.1 so she had it upgraded to 10 and then she didn’t like 10.  It was a nice gift and a great running laptop. It was doing fine on up

      Thanks a lot for your help.

      1 user thanked author for this post.
    • #186490 Reply

      Cascadian
      AskWoody Lounger

      Windows 10 includes it’s own protection called Defender. This is forced off by installing any other protection, to avoid conflict. Your Norton installation may also be a lapsed subscription?

      If you choose to no longer use Norton, go to their website for Uninstall directions. It may require the use of their own uninstaller available there. Windows Defender will then be reactivated, and may even update itself through a different pipeline than the one that is currently clogged with other problems. I am not sure on that last. But I would leave in that condition until the current problem is solved, before getting a new Antivirus protection.

      Personally I would stay with Defender even then, but respect other views as well.

      1 user thanked author for this post.
      • #186504 Reply

        GoneToPlaid
        AskWoody Lounger

        Clarissa, Cascadian’s suggestion probably is the best advice for the time being. In another post above, I provided a link for Norton’s removal tool. You run this removal tool after you have already uninstalled Norton.

        3 users thanked author for this post.
    • #186943 Reply

      Faye CW 23
      AskWoody Lounger

      GoneToPlaind and all of you who’ve been so kind to help me.  After reading this from a Microsoft link, it may be better that I wait for some sort of Microsoft patch.  It seems numerous people are having the same issue.

      Thank you so very much
      https://answers.microsoft.com/en-us/search/search?SearchTerm=KB4093112+will+not+load&IsSuggestedTerm=false&tab=&isFilterExpanded=false&CurrentScope.ForumName=&CurrentScope.Filter=&ContentTypeScope=#////1

      1 user thanked author for this post.
      • #186972 Reply

        Cascadian
        AskWoody Lounger

        Hi Faye CW 23, I understand the desire to set this aside and move on. And I do hope this becomes worked out by some future method, even if that is to reinstall a new instance of an operating system on this gift machine. My concern is that will not happen on its own, without some intervening action by you, another local user, or repair technician.

        My reason for this is that you have not described a computer that was up to date and working well at that time that KB4093112 came into play. Rather there seems to be a backlog of failed update attempts, and KB4093112 is thrown on top of the growing heap. It may be causing additional problems, or it may not even be a factor yet because it is waiting its turn in line.

        It is also possible that pursuing the fix for KB4093112 might repair the issue, from coincidence. Because steps discussed in this topic and steps to repair many update failures have details in common. I only wish to point out that this Win10 installation was not working well before that came in.

        Will give just one more idea, outside of the laptop discussed here. You have described three computers, that may be on a single network or may not. I find it interesting that one Win10 is updating, while the Win7 is not, and another Win10 is failing to install updates received. Is it possible that both of your laptops do not reach the internet?

        That would mean you are using the third computer to post here. But I ask because Win10 has a feature to find updates on local computers without going to the internet at all. Your gift laptop may be getting its updates from the other working computer. I am just trying to find the reason for two failed computers. I may be tying together problems that should be considered separate, when I suggest that.

        You still have a good piece of hardware. When you are ready to look into repairing it again, I hope you find the assistance you need.

        1 user thanked author for this post.
        • #187057 Reply

          Faye CW 23
          AskWoody Lounger

          Cascadian

          Yes I follow what you’re saying. This was only one of the many discussion on the Microsoft. There are lots of people who’ve not been able to get updates since the Jan buggy update was added.  My old windows 7 stopped updating years ago and thats when I had it checked and was told, they no longer support updates .  Hubby didn’t have a windows 10 when that happened. I set up his last year and got my gift computer this year. Its not done a cumulative update since Jan but has done a couple of security updated for adobe.  Have no idea how it did those and not the cumulative.  I appreciate your help so much.  I’m not good at computers and have a chronic illness so I tire easily.  Blessings.

    • #187461 Reply

      Faye CW 23
      AskWoody Lounger

      Peacelady
      I want to thank you for this very helpful info. I think you’re onto the actual issue that I’m having. I’m going to give it a try. Thank you so much.

      • #187490 Reply

        anonymous

        Peacelady

        I see the update you added is only for windows 7. Do you know the KB number for where to begin for Windows 10 ?  You began with KB4099467.

        Is Mbrian a place to go online to check out such things ?  Thank you.  Faye CW 23

        1 user thanked author for this post.
        • #187660 Reply

          anonymous

          Were you wanting the Spectre/Meldown mitigations for Windows 10, or the newest cumulative patch number for 1709?

          1 user thanked author for this post.
        • #187704 Reply

          Peacelady
          AskWoody Lounger

          @Faye CW 23
          I’m so sorry but I know nothing about Windows 10. I’m a newbie here and barely know all the ins and outs of my Windows7. Let’s see if one of the other folks here can answer your question. Sorry I can’t be more helpful — I’m wishing you all the best. 🙂

    • #188149 Reply

      Faye CW 23
      AskWoody Lounger

      Question for anyone who can help. I’m still trying all I can to get my laptop to update. I’ve read that some people have removed the 1709 windows 10 update and reloaded windows 10. Do you know if there is a place go get it downloaded free and how would I remove one and then get to a search bar on the computer with no Windows 10 to load a new Windows 10 ? Also do  you think it may help to set my laptop back to the date before this occurred ?  Thanks so much.

      • #188176 Reply

        Cascadian
        AskWoody Lounger

        Hi Faye CW 23. Last question first, if you mean to change the system date to an earlier date, then no. Please do not do that, it will introduce new problems and complicate any possible repair. Since you mention adjusting time, compare your taskbar displayed time to your cellular phone. If the minute agrees and changes within the same minute, there should be no problem with time synchronization for updates. It will probably happen within just a few seconds.

        If instead you mean revert to an earlier restore point, I have to ask the room if that is still a thing in Win10. And the steps to take to make that happen.

        On reloading a clean installation of Windows10, yes that is the Media Creation Tool that was introduced into the discussion with ch100. As he wrote, it should not be confused with the repair he suggested; and be considered the last attempt. And please only get it from Microsoft’s own website. I regret that I am still not clear on the possibility that this gift computer may be in a registered Microsoft account that has expired. If that is the case there may be additional contact with Microsoft required to release this gift computer to allow a clean installation.

        Can anyone give a method to identify if this unit was set up as a local account, as opposed to a Microsoft account? Or correct my confusion that this may be an issue.

        1 user thanked author for this post.
        • #188347 Reply

          Faye CW 23
          AskWoody Lounger

          Cascadian.  I’m so sorry about not being clear but I don’t speak computer, hee hee.
          I didn’t know there was either a local account as opposed to a Microsoft account. I have no idea about what that means.  I do have an account with Microsoft that I signed up with when I got the computer and put it in my name. I signed up through whats called a Microsoft Hub.

          As for the computer being a gift. It was purchased at Wal-Mart by my friend in Sep 2017. She says she set it up when she got it and it was Windows 10, however the model number says its a Windows 8.1  She says she didn’t even know that.  The updates were working til the new one in Jan which put it to 1709 and since this it won’t update. It just keeps asking to be restated and loads, then wants to restart again, but the update fails.

          As for going back to an earlier date before this occurred, I meant to go back to an earlier restore point. Thank you and again, I’m sorry I don’t know the proper terms to use.

          • #188396 Reply

            Cascadian
            AskWoody Lounger

            Thank you for the additional information. Please continue to describe in your own words, it is better than not giving details. And you have explained more than you may recognize. so that is good. I am admitting that ‘restore point’ is a Windows7 word and I am not certain that Windows10 has the same title for a similar method or not. We really need assistance from an experienced Win10 user.

            I will back up here for a moment to ask, does your display clock agree, within a some seconds, to another trusted time display, like an unlocked cellular phone?

            I would be genuinely surprised if it does not. I only ask again to help you get the habit of answering every suggestion given with some detail, even if not given as a direct question. The additional information you give helps to eliminate stray thoughts of possible difficulties.

            Like the added detail you have now given, that you successfully registered your own account with Microsoft Hub from this HP Windows10 notebook. You have also more clearly said that the feature update to version 1709 is the last successful update to the operating system. The Adobe updates delivered through Windows Update are a different kind of update. That difference allowed them to complete, while system updates fail.

            A question of which came first. Please say if I have this correct, and give dates where you know them or approximate description like ‘first week of January’ if you do not.
            Received gift notebook.
            Any successful update from your home network before registering.
            Registered through Microsoft Hub.
            Any successful update before the 1709 feature update.
            The successful 1709 install, on 20JAN2018.
            All updates to Windows have failed since 1709 installed on 20JAN2018.

            The small window size in Screenshot-1 above does not include the columns for result and date. The date I show for 1709 comes from Screenshot-2.

            Log files are also an organised source of this information. But I must again point out my ignorance of navigating Win10’s interface, and cannot tell you where to find them.

            I am really only asking these questions to keep the topic moving, and give new information for any other Lounger who may help. Both suggested methods introduced earlier by ch100, and my suggestion of MrBrian’s article for the dism command, would address your difficulty. These are separate methods, do not combine them. But you need to be given step by step directions, that I cannot provide. If you indicate which method you would like to try first, maybe a Win10 experienced user could pick up there.

            1 user thanked author for this post.
    • #188404 Reply

      Cascadian
      AskWoody Lounger

      While waiting for better guidance, I’ll insert this. Definitely off topic for the category of Windows 10 questions, this question topic, and the HP notebook under discussion.

      Turning to your older, trusty Win7 laptop that stopped updating years ago. Both anonymous and Elly are absolutely correct to point out that Windows 7 has been getting Security and Quality updates nearly every month for the last 2½ years. You’ve seen the additional agreement from other voices as well, and I think DrBonzo also wanted to help you enjoy your favored operating system. I agree with them all, but this is definitely off topic from the current question.

      As a separate project, do not try to do both at the same time. To fix your other laptop, the Win7 one, please read through Canadian Tech’s article AKB3172605 and decide if that is a task you would like to pursue.

      This article describes the method Canadian Tech created when giving solutions on the Windows Answers Forums. If you have further questions please start a separate question thread for that troubleshoot, under the section for Win7 questions, to help avoid further confusion.

      1 user thanked author for this post.
      • #188632 Reply

        Faye CW 23
        AskWoody Lounger

        Cascadian   – I want to thank you so very much for helping me.  I’m trying to take one step at a time and still feel overloaded.   As for the time on my laptop, it has the same time on it as does my hubby’s Windows 10 and his is doing well. There are many articles on people who’ve had this same issues since the update in Jan to windows 10. Many of them have been HP users.  I’m going to try the to get time to use the repair suggested by ch100 on  the HP windows 10 . Then when I can, use the instructions link you sent to update my Windows 7 .

        I have a chronic illness so my energy is very limits. Such projects can drain me but I do them slowly.     So grateful for your help.

        1 user thanked author for this post.

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