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  • Stuck 2004 update

    Posted on sigrossman Comment on the AskWoody Lounge
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      • #2287743 Reply
        AskWoody Plus

        I was a longtime subscriber to Windows Secrets, which merged with AskWoody in April 2019. This is my first post here. My laptop is a 4-year old Lenovo IdeaPad 500-151SK running Windows 10 Pro 64 bit.

        I’ve made three attempts to complete the 2004 update.  The first two were from the settings update page.  I set the update to start about 10 pm and checked at about 9 am. The update locked up at 84% both times.  The third time, I used the WindowsUpdate program. I also disabled my antivirus software at the suggestion of another forum.  Malwarebytes Premium has four operating components including ransomware and browser.  I only disabled the antivirus one.  This time the update went faster. I was up to 85% when I went to sleep. At 9 am it was at 99%.  I let it run for another hour but it didn’t complete. Darn!

        Any suggestions?


      • #2287780 Reply
        AskWoody MVP

        Even though it is not listed as a known issue with the 2004 release, for preview releases to the insiders have had a known issue

        “We’re looking into reports of the update process hanging for extended periods of time when attempting to install a new build.”

        since well before the 2004 release and in every insider build since the release. So, you may be running into that problem. I think the only solution is to let it go for a very long time to see if it completes.


      • #2287802 Reply
        Paul T
        AskWoody MVP

        You could not update to 2004. Your machine will continue to operate and you could spend a small amount of time backing up the machine.

        cheers, Paul

      • #2288098 Reply
        AskWoody Lounger

        I am sure this is a software problem but do not have any idea.

        I have two o/s on one computer.

        The basic one has little software but updates to the 2004.

        The other has many software programs and does not update.

        My Laptop has little software but updates to 2004.

        Best of Luck.

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