• Stuck at Windows Welcome Screen!

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    Greetings to all, I am experiencing a problem on my Windows 10 PC that I cant seem to solve. I recently updated Windows and, after updating it, when I start my PC it gets stuck at the Windows welcome screen. I don’t understand if the issue is because I updated Windows. Does anyone have any ideas about this? Please help.

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    • #2508887

      You are are the welcome screen, but the mouse does not respond at all, correct?

      If you force power down (hold power button 5 seconds) and then power up, waiting for the screen and mouse to freeze each time, by the third time it should boot into recovery mode. After the first power down, unplug all external devices except mouse and keyboard. When you get to recovery mode, choose the options to boot to safe mode as shown here:


      If you boot into safe mode successfully, shut down normally from start menu, and reboot into normal mode, with a little luck it will have fixed itself by booting into safe mode.

      If at any point you get a numeric blue screen error, take a picture of it with your phone.

      1 user thanked author for this post.
    • #2508910

      Give us some help here. Please provide:

      • Your Microsoft operating system, version, build:
        Example: Windows 11 Version 22H2 (OS Build 22621.963)
      • 32-bit or 64-bit architecture
      • Home or Pro
      Carpe Diem {with backup and coffee}
      offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
      offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
      online▸ Win11Pro 22H2.22621.1413 x64 i5-9400 RAM16GB HDD Firefox112.0b3 MicrosoftDefender
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