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  • Surface Laptop 3’s Spontaneous Cracked Screens?

    Posted on digitalmediaphile Comment on the AskWoody Lounge

    Home Forums AskWoody blog Surface Laptop 3’s Spontaneous Cracked Screens?

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      • #2152890 Reply
        digitalmediaphile
        AskWoody_MVP

        A growing number of customers on Microsoft’s Answers Forum and Reddit are complaining that their nearly new Surface Laptop 3’s have developed spontane
        [See the full post at: Surface Laptop 3’s Spontaneous Cracked Screens?]

        3 users thanked author for this post.
      • #2153004 Reply
        John
        AskWoody Lounger

        Just wonder if some of these users are opening up their Surface 3 laptop from a corner of screen instead of the center part? I know from experience some thin notebooks are prone to damage from screen twisting. Gonna be hard to get warranty coverage if this happens too long after purchase. It will be deemed as abuse and the owner will have to pay for repair.

      • #2153036 Reply
        Alex5723
        AskWoody Plus

        The Surface (MacBook, iPad killer), like the Windows Mobile – Windows Phone – Windows 10 Mobile (iPhone killer) .. is a huge fiasco both is sales and in quality. We remember a couple of months ago those Surface devices running at 0.8Ghz and other Surface jokes…

        • #2153170 Reply
          MikeFromMarkham
          AskWoody Plus

          No worries! Microsoft will release a firmware update and claim it fixes everything.  😝

      • #2153049 Reply
        Nibbled To Death By Ducks
        Guest

        Is the battery in back of the screen?

      • #2153070 Reply
        woody
        Da Boss

        Mary Jo Foley just posted a hopeful article on ZDNet Microsoft is looking into reports of Surface Laptop 3 cracked screens:

        I asked Microsoft for an update on the situation and got this statement today, February 18, from a company spokesperson:

        “A limited number of Surface Laptop customers have contacted Microsoft and have reported screens that have cracked through no fault of their own. We are evaluating the situation and investigating the root cause of the claims.”

      • #2153103 Reply
        lurks about
        AskWoody Lounger

        I would expect there is a manufacturing defect in the glass production that leaves an invisible crack in the glass. Thus the glass is very susceptible to a fatigue type crack to suddenly appear.

        • #2153162 Reply
          OscarCP
          AskWoody Plus

          The problem could be in the making of the particular batch of glass used in those screens that left it wiht internal stresses usually avoided with the proper glass-making technique (and a strict quality control), or it could be a defective design of the screen, that holds the glass in more tension or compression than it is safe. Ether way, the result is the eventual break, as the opening and closing of the lid (or some kind of rough treatment that might be given to the device) causes initially invisible fractures that grow and propagate and finally become a visible break in the screen glass people can take pictures of with their (presumably) still intact cell-phones.

          So either it is the glass makers fault for selling bad glass (perhaps just one bad batch?), or of the designers of the device for doing a poor job. Or, (why not?) of both.

          Windows 7 Professional, SP1, x64 Group W (ex B) & macOS + Linux (Mint)

      • #2153287 Reply

        Hi-that was my anon posting up there, as I was too dead tired to log in,

        Batteries-I am not familiar with Surface devices, but I HAVE seen a LOT of swollen Lithium-Ion batteries warp many cellphones, especially the non-replaceable polymer types appearing lately. They used to be used almost exclusively in remote control model airplanes, but lately have been foisted on the cellphone community. I also seem to have a recollection of another issue like this with Mac laptops some time ago.

        (https://www.macworld.com/article/3162109/beware-the-bulgy-battery-lithium-ion-batteries-removed-from-laptops-can-still-be-dangerous.html)

        If MSFT was dumb enough to put polymer-type Lithium batts behind the screen, well, this might be one place to look. Excess pressure from bulgy battery pack-crack!?

        Win7 Pro SP1 64-bit, Dell Latitude E6330, Intel CORE i5 "Ivy Bridge", Group "Wait for the all-clear", Multiple Air-Gapped backup drives in different locations, "Don't check for updates-Full Manual Mode. ESU 1 yr."
        --
        "Just because you're an engineer doesn't mean you're good at everything." -Anonymous

      • #2153664 Reply
        OscarCP
        AskWoody Plus

        NTDBD: Batteries placed in the screen/lid of a laptop-like device? Well… should we now also speak of “built-in obsolescence by design – and we really, really mean it to be this way”? Is this actually true of the “Surface” devices or of any laptop-like gadget these days?

        Windows 7 Professional, SP1, x64 Group W (ex B) & macOS + Linux (Mint)

        • #2153785 Reply

          ” Is this actually true of the “Surface” devices or of any laptop-like gadget these days?”

          The trend in mobile phones, at least, seems to be towards the non-replaceable battery, many of which are Lithium-Polymer, and are, IMHO, awful for that application. Not to say that more conventional Lithium batts are immune to swelling (especially if the charge circuit is defective), but “The Industry” seems to be wanting to go that route.

          There’s a “Right To Repair” movement going on now in the US, and it’s getting mauled by Silicon Gulch throwing large bags of money up to Sacramento  and other state legislatures; consequently, progress is slow. But if successful, it would combat a lot of this “Disposable Device” mentality, leaving us with devices that can last longer, reduce the toxic waste produced by the throw-away ethos, and so forth.

          (Remember when there was a neighborhood repair shop for small appliances? Here’s the 21st century’s movement to get an analogue of that back: https://repair.org/stand-up)

          As to the Surface, I’m ignorant about the construction, never having had one. But if it has a non-replaceable battery in it, I would prefer not to buy it. And Lithium Polymer? Nope!

          Win7 Pro SP1 64-bit, Dell Latitude E6330, Intel CORE i5 "Ivy Bridge", Group "Wait for the all-clear", Multiple Air-Gapped backup drives in different locations, "Don't check for updates-Full Manual Mode. ESU 1 yr."
          --
          "Just because you're an engineer doesn't mean you're good at everything." -Anonymous

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