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  • Surface Pro 4 locks up with Zoom video conferencing

    Home Forums AskWoody support PC hardware Questions: Microsoft Surface Surface Pro 4 locks up with Zoom video conferencing

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      • #2355375
        mrshulman
        AskWoody Plus

        When I attempt to access the “”Chat” or the “Particpants” function when I use Zoom video conferencing, the program locks up.  I can sometimes access these functions once in a session without a problem but more than twice and everything locks up.  I’ve tried using keyboard and tablet access and the problem persists.  Chat is essentially not available to me.

        Zoom works fine if I do not attempt to Chat or access Participant list.

        This only happens on my Surface pro and does not on other PC running windows 10.

        How can I troubleshoot this issue.

      • #2355603
        ScotchJohn
        AskWoody Plus

        Zoom updates have kept arriving every week or two in recent months, suggesting that Zoom are active in supporting their product. I would go there first. It would be interesting to hear whether they are interested in your problem.

        Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro

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