Topic: Surface Pro 4 locks up with Zoom video conferencing @ AskWoody

Surface Pro 4 locks up with Zoom video conferencing

Posted on mrshulman Comment on the AskWoody Lounge
Home › Forums › AskWoody support › PC hardware › Questions: Microsoft Surface › Surface Pro 4 locks up with Zoom video conferencing

Tagged: Surface Pro, Zoom video conferencing
- This topic has 1 reply, 2 voices, and was last updated 4 days, 18 hours ago.
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- - April 5, 2021 at 11:22 am #2355375
    
    mrshulman
    AskWoody Plus
    
    When I attempt to access the “”Chat” or the “Particpants” function when I use Zoom video conferencing, the program locks up. I can sometimes access these functions once in a session without a problem but more than twice and everything locks up. I’ve tried using keyboard and tablet access and the problem persists. Chat is essentially not available to me.
    
    Zoom works fine if I do not attempt to Chat or access Participant list.
    
    This only happens on my Surface pro and does not on other PC running windows 10.
    
    How can I troubleshoot this issue.
    
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  - April 6, 2021 at 1:28 am #2355603
    
    ScotchJohn
    AskWoody Plus
    
    Zoom updates have kept arriving every week or two in recent months, suggesting that Zoom are active in supporting their product. I would go there first. It would be interesting to hear whether they are interested in your problem.
    
    Dell E5570 Latitude, Intel Core i5 6440@2.60 GHz, 8.00 GB - Win 10 Pro
    
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