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  • Surface Pro Type Cover suddenly stops working

    Home Forums AskWoody blog Surface Pro Type Cover suddenly stops working

    This topic contains 18 replies, has 5 voices, and was last updated by  anonymous 1 week, 2 days ago.

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    • #128762 Reply

      woody
      Da Boss

      I’m seeing more and more reports of borked SP3 and SP4 Type Cover keyboards, likely linked to last month’s firmware/driver updates Post coming in Comp
      [See the full post at: Surface Pro Type Cover suddenly stops working]

    • #128770 Reply

      jescott418
      AskWoody Lounger

      This is why I still like old school notebooks and PC desktops. I have laptops that are 6 plus years old and still working as good as the day I bought them. Yes, a bit slow compared to today’s hardware. But still working as intended. I also find that anything wireless is nowhere near as reliable as anything wired. These Surface keyboards have been fickle from the start but I have experienced similar issues with any detachable keyboard system. What I don’t understand is why Microsoft can’t fix their own d**n products better then they do?

      5 users thanked author for this post.
    • #128788 Reply

      jescott418
      AskWoody Lounger

      Here’s are great USnews article on the Consumer Reports findings. https://www.usnews.com/news/top-news/articles/2017-08-10/microsoft-surface-devices-fail-on-reliability-consumer-reports  I’ve read other findings that support this in general Microsoft Surface devices are at the bottom of other reliability and support surveys.  Hardly the Apple Macbook killers Microsoft had marketed against in the beginning.

    • #128796 Reply

      anonymous

      Well Microsoft after all has had a very checkered history in the consumer product segment. The company has never displayed an aptitude or willingness to provide consumers with the support and service the segment demands and deserves.

    • #128801 Reply

      anonymous

      Likely, the unreliability of Surface devices is because most of them have been configured by M$ with the “Connected Standby” feature, which is like mobile smartphones, eg able to pre-fetch emails from the Internet even after being switched off.

      Computers with “Connected Standby” are prohibited by M$ from having the Legacy BIOS/CSM setting = must use UEFI mode for booting an OS/software.

      With the release of Windows 8 in October 2012, Microsoft’s certification requirements now require that computers include firmware that implements the UEFI specification. Furthermore, if the computer supports the “Connected Standby” feature of Windows 8 (which allows devices to have power management comparable to smartphones, with an almost instantaneous return from standby mode), then the firmware is not permitted to contain a Compatibility Support Module (CSM). As such, systems that support Connected Standby are incapable of booting Legacy BIOS operating systems.

      https://en.wikipedia.org/wiki/Unified_Extensible_Firmware_Interface

      If Secure Boot also cannot be disabled for whatever reason, such computers will likely only be able to install Win 10/8.1 = under M$’s full control.

      1 user thanked author for this post.
    • #128883 Reply

      anonymous

      Thank goodness I found somebody sensible for this because Microsoft does not care. I have 2 type cover and after an update they do not work anymore. I already did everything and only 2 times I managed to make it work. I do not know what to do.

      I need help – I have a SP3 PRO

      PS https://youtu.be/FjjMnw4iaUI

      • #131863 Reply

        S2tink
        AskWoody Lounger

        I am having the same issue with my surface pro 3 type cover. One day it worked perfectly(about a week and a half ago, now). I went through all of the suggested trouble shooting suggestions. I finally called Microsoft a week ago for supper. I have completely wiped my surface, done a hard reset, done a recovery from usb drive, updated AGAIN to 1703 et al, and the type cover STILL isn’t being recognized, and no filter showing up in device manager. My husband has a surface as well, with an identical type cover. I attached mine to his surface, and it works perfectly. To its credit, Microsoft support has been diligent in following up with me, but they HAVE tried to play it off as if there is something wrong with my surface…..which I know there is not because it works perfectly fine with the exception of the type cover….any other help or suggestions is greatly appreciated!

        2 users thanked author for this post.
    • #128892 Reply

      anonymous

      So we’re back on those Windows 95 days of Plug & Pray.

    • #129145 Reply

      anonymous

      Mine isn’t working either and I am frustrated. I did everything on the help section. It just stopped working. Yesterday it was fine, which is why I am here trying to find an answer

    • #132021 Reply

      anonymous

      I finally found a solution to this issue!! Follow the steps under the second fix (two button shut down) on the following site:

      https://www.drivereasy.com/knowledge/surface-keyboard-not-working-solved/

      After doing this, my type cover responded and is back to normal.

      Hope this helps!

      2 users thanked author for this post.
      • #139908 Reply

        anonymous

        Two-Button Shutdown/Reset Worked!

        Stinks that I bought a second type cover (at MSFT store’s suggestion) before seeing this post. But thank you! Off to sell my extra type cover on eBay….

    • #138192 Reply

      anonymous

      Hello everyone,

      I also had this issue, and it seems like i fixed it.
      Type cover was doing nothing. No backlight, caps, Fn, nothing. Device manager was showing an HID Keyboard device. I tried installing the original MS drivers again, resetting to UEFI by holding powerbutton+volume up, but nothing worked.

      Finally i went to the UEFI BIOS and at devices, i switched off the “Type Cover port”. After that i chose exit and restart now. After reboot, the type cover backlight was working! Very strange since i had just disabled that port, but ok… The type cover was not yet working in windows, so i rebooted to UEFI again, and turned the Type cover port back on. After the reboot it worked again! It also showed in device manager as Surface Type Cover Filter Device.

      Not sure yet if this is a permanent fix or a solution for everyone with this same problem, but hopefully this can help you too.

      Kind regards, Michiel

      Edit to remove HTML

      2 users thanked author for this post.
      • #193230 Reply

        anonymous

        Hi, that sounds like the fix I need, tried everything  else.

        However, I only get to switch off the docking port in uefi, I don’t see a Type Cover option.

        Am on Surface pro 3.

        Thanks!

    • #158048 Reply

      anonymous

      I have the surface pro 4 and I have downloaded the latest firmware and windows updates, I have tried all the solutions in forums and because so many solutions have been tried, I can’t really pinpoint to which solution temporarily fixed it.

      Even though we SOMETIMES get the keyboard to work, it will intermittently stop working. The only thing that has been working for us is completely shutting down the computer and leaving it for while before turning it on again. Definitely an issue ever since the Creator’s update and those thereafter that the stability keyboard was never the same.

      One thing we’re testing out right now is pausing the Windows Updates and delaying downloading the updates. As of right now, I’m waiting for an official Windows response/solution to this issue before turning back on the latest updates, but it seems like they are hush-hush right now. I know we can’t completely stop the updates, but at least we can buy ourselves time before our keyboard stop working again.

    • #202331 Reply

      beagletale
      AskWoody Lounger

      Performed most of solutions above, with the exceptions of the bios one and the reset. I really don’t want to reset and reinstall what would need it. Besides, I’ve read the comments of those who tried it without success. I downloaded the diagnostic tool and the cover driver appeared briefly, before disappearing again. This does all seem to be related to an recent update. I am considering the option of going with a non-microsoft cover/keyboard. Maybe I can at least reinstall a driver myself, should I have a problem. Anyone use a keyboard/cover other than the one Microsoft makes for Surface? Do you recommend it or any other?

    • #203426 Reply

      anonymous

      I have the same problem with Surface Pro 3 and type cover 4.  The Geek Squad found that last update put some units into hibernation instead of turning off when using the start button to close down but not when using the off button, making the 2-button reboot useless.  That worked for about 5 days but now back to nothing working.  Removed keyboard from Settings / Devices with intent to reinstall but can’t even bring keyboard back to try reinstallation.  Has a recommended non-Microsoft keyboard been found?  Or other solutions or recommendations?

    • #207955 Reply

      anonymous

      I’m having the same issue. My surface pro 4 suddenly stop recognizing my keyboard cover. I did every single troubleshooting fix: the alcohol cotton swab, windows update again, pro 4 firmware update for 1803, two button restart, the device uninstall and reinstall (only keyboard hid visible), factory reset, and to the Microsoft store. At the store they recognized that it was a firmware issue not the keyboard cover for it was recognized on other surfaces. After store tried their troubleshooting options, they said I would need to replace my surface device at a cost of $450.00. Not acceptable! Especially since it was Microsoft error not consumer. Did anyone get a resolution on this issue? Why replace when it could eventually happen again.

    • #212055 Reply

      anonymous

      Same issue here, type cover stopped working. Only option is to return at €567 for replacement SP3.

    • #217495 Reply

      anonymous

      Windows update installed today and cover keyboard stopped working. Tried everything that anonymous did above to no avail.

      Microsoft controlling my updates is getting extremely tiresome.

      Now I have a device where I seemingly can’t use the cover keyboard until MS decide to fix it. Not acceptable.

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