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  • Symantec Endpoint Protection throwing blue screens

    Home Forums AskWoody blog Symantec Endpoint Protection throwing blue screens

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      • #1981908 Reply
        woody
        Da Boss

        Not sure what’s causing the problems (maybe a buggy update to Symantec?) but I’m seeing complaints all over about Symantec Endpoint Protection throwin
        [See the full post at: Symantec Endpoint Protection throwing blue screens]

      • #1981913 Reply
        jabeattyauditor
        AskWoody Lounger

        We’re not seeing it here – we’re on 14.0 RU1, build 3752. Can you get release and build info from anyone you know who is directly affected?

        • #1981944 Reply
          woody
          Da Boss

          Symantec says “When BSOD happens, Intrusion Prevention signature version is 2019/10/14 r61.”

      • #1981957 Reply
        jabeattyauditor
        AskWoody Lounger

        Symantec says “When BSOD happens, Intrusion Prevention signature version is 2019/10/14 r61.”

        Understood, but it’s probably only happening to a specific release and build number of SEP. (R61 is the signature file number, which would be consistent across the releases/builds.)

        Symantec’s article is particularly devoid of detail; I wonder if this is the new norm now that Broadcom’s acquisition is underway.

      • #1981962 Reply
        anonymous
        Guest

        SEP OCTOBER 14 r61 from Symantec is the cause. Symantec has a patch for r62 that will fix.

      • #1981965 Reply
        anonymous
        Guest

        You can boot if you disconnect from network. SEP seems to only crash the system when it can hit network.

      • #1982038 Reply
        anonymous
        Guest

        Not happening on my computers, running a mix of Win 10 1809 and 1903, Symantec Version 14.2 RU1 (14.2.3332.1000), IPS def is still 2019/10/14 r61

        1 user thanked author for this post.
      • #1982222 Reply
        cluffernut
        AskWoody Plus

        Not seeing it *yet*, we’re on 14.2 RU1 MP1 build 14.2.4814.1101, however just noticed IPS sequence number is 191014062 (R62?).

        • This reply was modified 11 months, 2 weeks ago by cluffernut.
      • #1983783 Reply
        anonymous
        Guest

        14.2 RU1 defs for r62 are not yet coming down via Live Update. Also due to a bug you cannot use the .jdb files to update via SEPM. We had to deploy them using SCCM direct to the clients as a workaround. We’ve been chasing Symantec about this for 2 days now with no joy. Luckily only a small fraction of our machines are on 14.2 RU1 due to a partial rollout.

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