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  • System error 2018374635 – how to fix it?

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 System error 2018374635 – how to fix it?

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      • #2298907 Reply
        Ron M
        AskWoody Plus

        When ever I try to play an mp4 video, I get the error (2018374635).  I have tried the “health” cleanup with the dism function as an administrator :

        DISM.exe /Online /Cleanup-image /Scanhealth  and

        DISM.exe /Online /Cleanup-image /Restorehealth

        These both completed successfully.

        I have also tried running Win 10 in Safe mode.

        None of these solved the problem.  Does anyone have any suggestions as to what to do next?  Thanks.

        Ron M

      • #2298908 Reply
        Da Boss

        What version of Win10 do you have?
        With what application are you trying to play mp4s?
        Have you tried using VLC Player?

      • #2298970 Reply
        AskWoody Plus

        Potplayer plays (almost) anything. During installation you can choose for installation of extra codexes. Take them.



        ~ ~ ~
        • #2298987 Reply
          Ron M
          AskWoody Plus

          PKCano, I am running Windows 10, version 2004, Build 19041.508.

          Haven’t tried VLC Player, but I will go and have a look.

          Fred, never heard of Potplayer, but I will see what it is all about.  Thanks for mentioning it.

          Lets hope these solve my “error” problem.

          Ron M

        • #2299048 Reply
          AskWoody Plus

          Careful, from the wikipedia page:

          As of at least late 2019, PotPlayer began to be bundled with third-party software, causing concerns from PotPlayer’s users community. The installer gives the option to opt-out before the bundled 3rd party software is installed.[4] Also of note, PotPlayer has now started showing popup ads on the lower right hand corner of a user’s computer[5]


          Just because you don't know where you are going doesn't mean any road will get you there.
      • #2298991 Reply
        Ron M
        AskWoody Plus

        PKCano, I found VLC among the stragglers in my move to my new machine and it works.  I will just have to use it to open future mp4 videos and others.  Thanks.

        One question though.  On my previous desk top, all I had to do was double-click on an mp4 file and it would open and play automatically.  I never really worried about why that worked, but now it isn’t.  Why was it working before and not now?

        Ron M

        • This reply was modified 3 weeks, 4 days ago by Ron M.
        • #2299007 Reply
          AskWoody Plus


          You need to associate the file with the player by right-clicking, selecting “open with,” then selecting the player you want (I,too, like Potplayer, tho VLC is my second choice) and click “always use this file to open * files.” or you could hunt for the”file associations section under Start|Settings.


          • #2299013 Reply
            Ron M

            Thanks Zig.  I did manage to figure that one out and it seems to work okay…so far.

      • #2299008 Reply
        Paul T
        AskWoody MVP

        Maybe SFC will help?

        sfc /scannow

        cheers, Paul

      • #2299113 Reply
        Ron M
        AskWoody Plus

        wavy, thanks for the warning.  I think I will stay away from that app for now, particularly as VLC now works.

        Ron M

      • #2299219 Reply
        AskWoody Plus

        Re: Potplayer:

        I have no problem refusing bundled third-party software and I have NOT been getting pup-ups.



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