Tech support scams want you

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One of the items that came out of the first ever Askwoody survey is that most of the readers are older.  You’ve been around technology for a long time
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Susan Bradley Patch Lady/Prudent patcher

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[bowled845]

As someone who fits into this category at age 63, I let them go through their whole routine, and when they ask me to “Press the Windows Key”, I tell them that there isn’t one on this computer. Kept a couple of “techs” on the phone for about 45 minutes. They couldn’t understand why I was not able to find the Windows key. Kept asking what kind of computer I was using. I think they asked me that at least 10 times. I kept telling them it was an Acer Chromebook.

• This reply was modified 2 years, 9 months ago by bowled845.

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[MikeyD215]

That’s really funny. An Acer Chromebook. They probably don’t even catch on. But that gives me an idea. Next time I will tell them I have an older model IBM computer–the 029 model. Here is a link to one of those in action>

https://www.youtube.com/watch?v=YnnGbcM-H8c

Enjoy.

• This reply was modified 2 years, 9 months ago by MikeyD215.

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Steve S., Great Lake Bunyip, bowled845, WCHS

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Memory Lane! Punched cards is how I started.

Chris
Win 10 Pro x64 Group A

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bowled845 wrote:

when they ask me to “Press the Windows Key”, I tell them that there isn’t one on this

Of course all that takes is not having a modern “PC” keyboard.

Got a fairly nice Sun (yes, pre-Oracle) USB keyboard currently in my parts pile for example… and I know some people who still have a stack of their preferred model of PS/2 102-key keyboards, predating the existence of a Windows key. They’re using them with new desktop computers and one guy also with a laptop dock.

(I understand finding a new USB-PS2 adapter that works well enough might be a bother. Those people aren’t giving theirs up.)

I’ve played a couple of those calls straight. They tend to lose track of their script pretty soon after I read back a couple of the error messages their supposed commands generate. (Xubuntu, in a non-English locale… they tend to not get far.)

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ve2mrx, wdburt1

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My answering machine is on 24/7 because I used to work shift work – mostly at nights. The machine was great for not accepting shifts when half asleep. It also blocked lots of robocalls and scams. The only problem was that during the holidays or elections spam calls filled my machine and i missed important calls.

After picking up the phone and swearing a few times I just picked up and hung up and deleted the messages. If the caller isn’t someone I know I let them start leaving a message and if it is spammy. I delete it. My method may be a bit harsh but i don’t talk much with scammers.

 

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I just pass the phone to my loud energetic 10 year old.  He like to yell SPAM!! SPAM!! You can have Eggs and SPAM or sausage with SPAM!!  SPAM!!! SPAM !!!!

If he’s not around and I’m annoyed I’ll just grab the emergency horn and put on my earmuffs that yes I keep both next to the phone for such callers.  They never call back after getting the emergency horn.

It sounds cruel but remember they called me in attempt at theft.  I feel justified in likely damaging their hearing and putting them out of work.

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MrJimPhelps, lurks about, BobT

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hahahaha. Remember to mumble or talk really quietly to get them to turn their volume up, first. 😀

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MrJimPhelps

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How I handle scam calls depends on my mood.

Per year I get 4-5 calls from fake Microsoft employees, in English with a weird accent.

In Flanders all american, british and australian TV-shows are never dubbed, but always english spoken, with dutch captions. So I immediately recognise that a call in weirdly accented English is a scam attempt. To date I’ve never had any scam calls in my native language, only in English.

Sometimes I hung up just after hearing their first heavily accented english sentence, even without answering except for the initial standard “Hello?!”.

Other times I tried to draw them in and give me basic instructions (put the plug in the wall socket; is the red cable from your modem connected?).

Until I finally had to admit that my computer is a Sinclair Spectrum 48 (which actually was my very first computer back in 1984; I’m 76 now).

I’ve also suggested they learn my language to increase their scores.

1 Desktop Win 11
1 Laptop Win 10
Both tweaked to look, behave and feel like Windows 95
(except for the marine blue desktop, rgb(0, 3, 98)

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I guess I fit the profile, too, having begun computer life with an IBM 1401 and progressing with mainframes thereafter into the 370 era before succumbing to PCs in 1986 with an AT class DOS desktop. Anyone else here at AskWoody know what JCL is? Ever keypunched JCL cards?

Inasmuch as I am gifted with the ability of mimicking almost any variety of “foreign” accented English, I usually effect one or another of them when stringing along one of these scam calls. Sometimes I insist I do not understand why they are calling as in our business we still use an abacus. Other times I start complaining about how terrible it is that there are so many problems with this computer that the caller barely can get a word in edgewise. If I don’t want to waste my time, I just tell them there must be some mistake as we have Apple computers, not Microsoft. So far we have not ever received a call from “Apple.”

Of course, we also get calls purporting to be from a grandson who is now in jail for a false DUI charge. Instead of coming up with the cash for his fine, I begin a tirade against “drinkin’ and drivin'” and do not let up until the caller hangs up.

Belated Merry Christmas and a very Healthy New Year to one and all, especially Susan and Woody!

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MikeyD215 wrote:

Ever keypunched JCL cards?

Ooh! Ooh! Me Sir! Me!

My first job in ‘Computing’. Punching the cards, then passing them over to the operators to run (we weren’t allowed into the sacred computer hall with all the flashy lights and spinny things). Happy days

…

Oh, and scam calls? Never get them. If I don’t recognise the caller (or expect the call), then the call doesn’t get answered, simple as that

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OscarCP

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E Pericoloso Sporgersi wrote:

So I immediately recognise that a call in weirdly accented English is a scam attempt. To date I’ve never had any scam calls in my native language, only in English.

These calls in native tongue exit too

* _ the metaverse is poisonous _ *

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MikeyD215 wrote:

what JCL is? Ever keypunched JCL cards?

that’s great, my university SPSS researches and surveys had to be instructed in Fortran coding, and indeed the punchcards handed over to the [] in the mainframe hall;
those were the days.
Happy new year, and stay C-negative!

* _ the metaverse is poisonous _ *

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MikeyD215 wrote:

what JCL is? Ever keypunched JCL cards?

In the seventies, eighties and at least the early nineties, JCL was the IBM Job Control Language one needed to insert the necessary commands to tell the computer (usually a mainframe) how to run the job, what to use for input, what for output, etc.  That was put at the beginning of the jobs one were submitting, mainly for compilation, linking and execution, first in the form of stacks of punched cards, later in files submitted remotely.

Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

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bowled845 wrote:

“Press the Windows Key”

Reminds me of that Compaq Any Key-anekdote. Not sure if it’s true, but it was said Compaq changed their manuals / software (we speak the DOS age) to read “Press Enter key” instead of “Press Any key” because the helpdesk was called lots of times by customers who couldn’t find the ‘Any’ key on their machine.

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I used to drag it out as long as possible, now I just hang up when they say “I am from Microsoft”.

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None of my friends or relatives call on my landline, and my All-In-One picks up after two rings with a fax handshake signal.  I don’t get many calls on my landline.

The calls I get on my cell phone are two types; one is a recorded message that runs through a spiel and asks me to press a number to speak to an operator “standing by”.  Those also can branch into another recorded message, or actually connect me to a person.

If it’s a second recorded message, I hang up, then block that number.  If it’s a person, they usually begin with their bogus company (Microsoft, Visa, Amazon, Social Security, etc.) and say, “How can I help you?”  My answer is, “I don’t know, you called me.”  Then I see how long I can keep them answering my questions without answering any of theirs.

Always create a fresh drive image before making system changes/Windows updates; you may need to start over!

We were all once "Average Users". We all have our own reasons for doing the things that we do with our systems, we don't need anyone's approval, and we don't all have to do the same things.

Computer Specs

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A friend of the family 90+ with no computer or other electronic gadgetry experience whatsoever and lots of time to spare, would tell me stories how she would lead scammers on sounding confused using non-specific responses. “How do I do that”, “wait a minute”, “can you say that again” etc. Eventually she would say, “you can’t be looking at my computer, I don’t have one”.

She even started me toying with them. “Can you phone back later, I’m busy”.  “I’m still busy”. It can take a few calls before they get the hint.

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“Oh, you want it switched on?

I’ll have to go upstairs…

I’m 97, you know?

There’s someone at the door.  Can you wait for a moment?

Which key is that then?

etc etc”

32 minutes is my best so far.

Little things please tiny minds…

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alkhall wrote:

I used to drag it out as long as possible, now I just hang up when they say “I am from Microsoft”.

I used to reply “No you’re not” before I hung up. Nowadays, tho, after picking up the phone there’s always a pause before the voice kicks in and that pause is sufficient prompt for me to hang up.

 

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On the contrary, I disagree. Old time PC owners and ITers are among the least likely to get stung. Being old does not equate to being gullible.

I council my elder clients to ignore these things. To hit the delete button on just about any email that is not from a familiar person, And then, even if it seems to be from an acquaintance, to be wary.

I and many of my clients use Ooma. Ooma has a very nice feature. It allow you to block calls from specific numbers. Mine tells the caller that my number has been disconnected. After a while, these calls reduce quite a bit. Recognizing that some of those numbers are spoofed, it is still worth the effort.

CT

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wdburt1, NoLoki

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I am retired (70s now) and I also use Ooma. Never had a spam call on it.

When I had a landline many moons ago I used to get a lot of scam calls.  Before I knew they were scams, I would just say no thank you and hang up. When I later got clued in I decided to listen to one.  I was on Ubuntu when the call came in and the first thing that came out of his mouth was that Microsoft had informed him that I was blocking the internet. He was calling to put a stop to it.  Not only that,  he could already see my computer from Microsoft HQ.  I replied, ‘so Redmond is calling  Nunavut’. He thought that was my name.  The drivel continued for a bit then he directed me to open Windows. I said it was too cold.  Me thinks he caught on. He hung up.

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ve2mrx, OscarCP

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My husband and I are both in our 70’s. My choice is to not answer the phone and let the machine get the nuisance calls. My husband feels the need to answer the phone. Depending on his mood he’ll either simply hang up or say get a real job instead of trying to steal from people.

Some days I have to answer the phone if I expect a call back from someone or my husband is out and he is expecting a call back. As soon as I recognize a nuisance call (car warranty, change electric supplier, insurance of any kind, Amazon order, MS help, computer infected, Apple calling, etc.) I put the phone on mute and set it down. I let them talk to themselves until they get tired and hang up.

Got coffee?

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I have a landline with a recording machine that screens all calls so I can just delete them and on my cell phone I have “Do Not Disturb” set to allow only my contacts to ring through. The only calls that are a problem on the cell phone is the car warranty calls and student/business loans because they always leave a voicemail that I have to delete, then block and report.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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OscarCP

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While there is an impression the elderly are technically clueless, I wonder how many of those who fall for the MS support scam easily fall other non-tech scams. Also, I wonder how many who fall for scams in the twilight years routinely fell for scams in their youth.

I have not had one these calls but I routinely the car warranty calls. Unless I am expecting a call I do not answer any unknown calls.

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Usually I let it ring.  We don’t have caller ID (consumer cellular, great price, few features) beside the number; if I don’t recognize the number or it’s not a contact I’ve entered manually, it rings.

I use to pick up the phone, then hang up; that increases the flow, bots only know you answered.  This year October and November were unbelievably bad for scams.

If I do get hooked by a scammer, listening until they pause for a response, then saying “Wow!  You seriously need something to do!” always takes them by surprise.  Then I hang up. IDK why it takes them by surprise but it does…

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Sometimes I just say “you have the wrong number” and hang up, or “Computer? What computer”, or a different language (Tu te tompe de numero, or Q’est ce que vous voulez” “Parlez en Englais, s’il vous plait!!!”  Anything even if the language isn’t even correct (forgot my French) or even exist – then THEY  hang up on me!

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landline has an answering m/c with caller display and separate number blocker, no message left with unknown number gets it..end of!
Having had the same tel number for 30+ years with an inventory of saved numbers makes it easy. My Wife’s smartphone, however, I’ve warned her not to answer unknown numbers and if they persist, to let me know so I can block them on her iPhone.

No problem can be solved from the same level of consciousness that created IT- AE

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Re: Older people in the forum.  Not just this one, most any forum worth reading it seems.  Demographics say it should be so.  A downside can be lack of exposure to young people, they see the online world far differently than those with decades of experience.  They want to be a part of an imaginary universe; a big chunk of their identities are online.

Is this good?  Personally, I don’t think so but keeping kids out of the online world is impossible.  I buried our now teens in sports from an early age; they gain real skills and experience real competition vs. some fake junk you can log out of when it’s rough.  Some reality vs. fantasy balance for them anyway.  More the exception than the rule, unfortunately.

Becoming more familiar with the mindsets of younger people, what they consider important, things they consider true but aren’t and what they know that really is useful is great for widening perspectives.

For kids every day is something new, something confusing, something infuriating.  Some of the experiences we’ve had were truly bizarre and fun; they’ve taught me a lot, too.  Think younger.

🙂

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Unfortunately in this day and age, I am at the age that remembers what privacy actually was at one time LOL. Once my generation has gone, there won’t be anyone to remember “Privacy” or what it actually meant. I grew up on a farm and telephones were hung on a wall and they were “Party Lines” so you had to remember how many cranks on the handle to turn it to get who you wanted to talk to (with others listening in, so much for privacy with nosy neighbors, LOL). There were no TV’s, just a huge radio for entertainment. Being on a farm there wasn’t much time for entertainment anyway, just “Chores”.

Guess I just “Dated” myself LOL. Anyway, just a little nostalgia for the thread.

Don't take yourself so seriously, no one else does 🙂
All W10 Pro at 22H2,(2 Desktops, 1 Laptop).

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[KB6OJS]

“What do you do? Do you hang up? Do you keep them on the phone?”

What’s the point of keeping them on the phone? Other than to waste their time — which might be satisfying personally but doesn’t do much in the long run to deter them — it serves no purpose unless you already have a law-enforcement tap on your phone where they’re actively looking to trace such calls. The caller-ID information is always falsified, something very easy to do (I’ve done it, legally and legitimately, on the phone switch I managed at a former employer). So you really have nothing to gain from wasting your time and theirs.

//Steve//

PS: What I did on the phone switch was to change individual extensions’ caller-ID information to show the direct-dial number for that extension, at the individual’s request, rather than the default main number for the office.  However, I could have changed it to anything in the world, with equal ease.

 

• This reply was modified 2 years, 9 months ago by KB6OJS. Reason: Added info about what I did for former employer

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I used to toy with them, but it’s a waste of my time.  With COVID lockdown I’ve been tempted to resume.   🙂

Landline’s answering machine + caller ID screen all calls.  If we don’t recognize the caller we don’t pick up.  If they’re a scammer, usually no message is left.  If we do mistakenly pick up, I have a toy pen that screams, with the touch of a button, “BLA-BLA-BLA-BLA-BLA”, etc.

Latest annoyance is, “we’ve been trying to contact you about your expiring auto warranty”.

I’m retired now, but in the past:
IBM 360/44, JCL and punch cards
DEC-10 / TOPS-10
DEC-20 / TOPS 20
PDP-11 / RSX-11
AT&T Unix, BSD Unix
VAX/VMS admin, DCL programming
6801 and 8080 assembler
mission-critical / safety-critical multi-tasking embedded Ada programmer
CompTIA Security+
MSCP (Windows 7 admin)

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Remarkable for how long this scam has been going on: ten years? twenty? Longer than that?

By now it seems to have outlived the Nigerian scam. And it still works, otherwise we wodn’t be getting those phone calls.

As soon the spiel “Microsoft has detected a problem with your computer … “, or similar words, I just hang up and take the landline phone off the wall, in case they insist. I also hang up on my cellphone and I never answer “missed” calls with it, unless they are from numbers I recognize from parties that are either likely to have had a reason for calling, or I was busy and could not answer when they called. In that case I don’t simply call back: I make a new call by dialing the full number of the caller.

If I am not expecting a call, I let the landline phone ring and ring until it stops; then I check the voicemail to see if there is a message left for me there. But, unless I need to use it or am expecting a call, I keep the landline unplugged and the cellphone turned off.

Most of my communications are over the internet, anyway.

I prefer to just hang up than to play games with someone that, for all I know, might either be a nasty crook or, worse, someone who needs to keep a terrible job he or she is not proud of. What’s the point?

Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

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Usually I just put the fone speaker down on my desk until I hear the hang up phone beep. Today I went all out and just kept the 0 key pressed for 3 or 4 minutes until after a LIVE person hung up. There should be a way to do this automatically 😈
Until politicians get some wasting their bandwidth is all we can do w/o out a spam call blocking service.

BTW does anybody know if FIOS have a spam blocking service?

🍻

Just because you don't know where you are going doesn't mean any road will get you there.

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I was at a friend’s house when a scammer called her. I asked her to give me the phone, and I proceeded to demand how the person could see all the bugs on my friend’s computer – why was he spying on her computer?

Group "L" (Linux Mint)
with Windows 8.1 running in a VM

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I have Caller ID with the free option of having Telemarketers and Spam calls identified as such. If I am fairly certain that there is a real person on the line for these calls I often answer quickly, “Clayton Police Dispatcher”. They hang up just as quickly! But mostly I get “Unidentified” as the caller ID and so do not answer at all, letting the answering machine take the call. As soon as the scammers realize that they are talking to a machine, they hang up. I seldom get scam emails anymore. Apparently the bad guys have almost all gone over to telephones. Their success rate with me is zero.

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OscarCP

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MikeyD215 wrote:

Anyone else here at AskWoody know what JCL is? Ever keypunched JCL cards?

Ohh yeah! My 370 days…

As far as scam calls, I don’t answer my land line, and turn the ringer off. Unless I am expecting a call, and verify the caller ID before picking up.

My people with the need to know have my cell number. 🙂

And to the best comment so far in this thread about the Acer Chromebook confounding the fake tech scammers, LOL! Well played! 🙂

Windows 10 Pro 22H2

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OscarCP

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You know, funny thing… lots of people say they don’t answer calls from numbers they don’t recognize.

Do you people really have caller id working that well, neither blocked nor spoofed?

I mean, it’s not like the kids’ schools keep us updated whenever any random teacher gets a new number, for example. (Homeroom teachers might… sometimes a week late.) And some of the cousins and such have jobs where it’s really not a good idea to have a public number.

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mn– wrote:

You know, funny thing… lots of people say they don’t answer calls from numbers they don’t recognize. Do you people really have caller id working that well, neither blocked nor spoofed?

My solution is… leave a message! If it’s not spam, I will return the call.

Windows 10 Pro 22H2

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OscarCP

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I just laugh at IT scammers and seize the opportunity to express unashamedly the kind of sarcastic comments I would normally only think – they are criminals, after all. Oddly enough, they don’t annoy me as much as those idiots who keep ringing up pretending to be from Domestic and General saying that my washing machine warranty has expired……………I mean, the very assumption that I would go to Domestic and General to buy a washing machine in the first place, let alone take out a warranty on a product that is designed to be replaced after approximately three years, is an insult to my intelligence……………….

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FAKramer: “… letting the answering machine take the call. As soon as the scammers realize that they are talking to a machine, they hang up. I seldom get scam emails anymore. Apparently the bad guys have almost all gone over to telephones. Their success rate with me is zero.”

I do the same and have noticed that I am getting significantly fewer of these annoying calls. Part of this could be that the recently enacted “robocall” law might have some teeth and these are being used. But some of those calls are still made by a live person. I know that, because, occasionally, I might answer a call thinking it might be one I am expecting about then, but it is one of these other ones instead.

Ex-Windows user (Win. 98, XP, 7); since mid-2017 using also macOS. Presently on Monterey 12.15 & sometimes running also Linux (Mint).

MacBook Pro circa mid-2015, 15" display, with 16GB 1600 GHz DDR3 RAM, 1 TB SSD, a Haswell architecture Intel CPU with 4 Cores and 8 Threads model i7-4870HQ @ 2.50GHz.
Intel Iris Pro GPU with Built-in Bus, VRAM 1.5 GB, Display 2880 x 1800 Retina, 24-Bit color.
macOS Monterey; browsers: Waterfox "Current", Vivaldi and (now and then) Chrome; security apps. Intego AV

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Haven’t had a call from “Microsoft Windows” in awhile (although the “your car warranty is expiring” scammers are calling up the wazoo).  I wouldn’t be surprised to find that the “Microsoft” people are still telling people to update to the latest Flash Player to eliminate the viruses that are gumming up the computer’s innards.

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We use a simple approach when dealing with calls from people from “Microsoft” who are calling regarding a problem with our computer.

Most of the time we simply  ignore the calls.

But sometimes, we tell them that we have six (or more) Microsoft computers at this location and ask them to identify the PC that has a problem.

Then the dance begins. The core of the conversation revolves around the issue that if they know that a machine has a problem they should be able to identify the machine.  Is it a workstation or a notebook? Is it a Dell, HP, or Lenovo?  What is its model number? What operating system is it running under? Is it plugged in or in storage? Etc.

We then use call blocking so that we do not get another call from the “Microsoft” number

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MrJimPhelps

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Your time is money. Set the phone to voice mail and let the phone filter out unwanted spam. Phone spammers tend to hang up before leaving a message.

On permanent hiatus {with backup and coffee}
offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
online▸ Win11Pro 22H2.22621.1992 x64 i5-9400 RAM16GB HDD Firefox116.0b3 MicrosoftDefender

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Problem I find with that approach is that the number calling is usually spoofed, so it is a different number every day (or hour or week…).  Which means blocking a specific number doesn’t help much.  Or are you talking about a setting where ALL calls from people who are not in the contacts list are sent straight to voicemail?

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I didn’t say block phone messages; I said sent everything to voice mail.

Use an answering machine. Don’t answer the phone.

On permanent hiatus {with backup and coffee}
offline▸ Win10Pro 2004.19041.572 x64 i3-3220 RAM8GB HDD Firefox83.0b3 WindowsDefender
offline▸ Acer TravelMate P215-52 RAM8GB Win11Pro 22H2.22621.1265 x64 i5-10210U SSD Firefox106.0 MicrosoftDefender
online▸ Win11Pro 22H2.22621.1992 x64 i5-9400 RAM16GB HDD Firefox116.0b3 MicrosoftDefender

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I once had someone call me saying that they were calling from “Visa.”  I asked them what bank they were affiliated with.  They repeated their first line that they were calling from “Visa.”  I told them that credit card accounts like Visa are established through banks and that Visa does not contact customers directly, then repeated my question about what bank they were affiliated with.

They hung up on me.  How rude!

Group "L": Linux Mint

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