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  • This file Can't be Previewed Because of an Error inthe Microsoft Excel Previewer

    Home Forums AskWoody support Microsoft Office by version Office 365 and Click-to-Run This file Can't be Previewed Because of an Error inthe Microsoft Excel Previewer

    Topic Resolution: Resolved
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      • #1355783
        petesmst
        AskWoody Plus

        I use Office 365 Home, 64-bit, (under Windows 10 V.1809 OS Build 17763.475) .  As of this afternoon, I am no longer able to see previews of Excel files in Explorer. (I was able to preview them this morning).   All I see in the preview pane is the following error message:

        “This file Can’t be Previewed Because of an Error in the Microsoft Excel Previewer”.

        I can, however, still see previews of Word, PowerPoint and Visio.

        I have not downloaded or installed any updates or other software/patches today at all.

        I have run Office Online Repair; and have also verified that specified registry entries are correct (as indicated in an MS solution to a similar problem online).

        Despite the foregoing, the problem persists.

        Whilst this is not a serious matter, any advice on solving the issue would be appreciated.

        My Rig: AMD Ryzen 9 3900X 12-Core CPU; ASUS Cross Hair VIII Formula Mobo; Win 10 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; MSI GeForce RTX 3090 VENTUS 3X 24G OC; Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis TI 2021 Premium, VMWare Workstation 15 Player. HP 1TB USB SSD External Backup Drive). Dell G-Sync 144Hz Monitor.

      • #1376837
        b
        AskWoody MVP

        Have you restarted the computer since this occurred? (Not just shut down, power on.)

        Windows 10 Pro version 21H1 build 19043.1081 + Microsoft 365 (group ASAP)

      • #1628206
        petesmst
        AskWoody Plus

        Update:  The “issue” no-longer occurs since the latest update to office 365 (installed on 15 May 2019).

        My Rig: AMD Ryzen 9 3900X 12-Core CPU; ASUS Cross Hair VIII Formula Mobo; Win 10 Pro (64 bit)-(UEFI-booted); 32GB RAM; 2TB Corsair Force Series MP600 2TB PCIe Gen 4.0 M.2 NVMe SSD. 1TB SAMSUNG 960 EVO M.2 NVME SSD; MSI GeForce RTX 3090 VENTUS 3X 24G OC; Microsoft 365 Home; Condusiv SSDKeeper Professional; Acronis TI 2021 Premium, VMWare Workstation 15 Player. HP 1TB USB SSD External Backup Drive). Dell G-Sync 144Hz Monitor.

      • #2352323
        anonymous
        Guest

        I have the same issue and I have all the updates. I can view everything else, but excel. I tried everything from regedit, to save file with thumbnails in excel advanced summary and am not sure what else to do. I also repaired, then reinstalled and to no avail does this error message get resolved. It only happens with excel files. All other Microsoft documents can be view in explorer.

        • #2352338
          Susan Bradley
          Manager

          Reboot your computer. I believe this is the issue I referred to in Patch Watch column that is fixed on the back end by Microsoft.

          Susan Bradley Patch Lady

          • #2352362
            anonymous
            Guest

            Already did that. I did a soft and hard boot, nothing. Excel is the only document that I cannot view in windows explorer. I have updated my computer completely. Actually I can say that since the new Windows version that was considered mandatory because the older one was not going to be supported is when this happened. I have also put my explorer back to defaults to make sure I didn’t accidentally make changes or there was a conflict with setting from excel to windows explorer. Excel is just a problem. Open to other suggestions.

            • #2363160
              anonymous
              Guest

              Exactly the same, in the same way.

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