• Today’s updates crash Outlook 2010

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    #503079

    The usual swag of monthly updates arrived today, and I downloaded what I wanted, installed and did the usual reboot. Went to open outlook and the start page came up for about 10 secs and immediately shut down. Tried a few more times with the same result. Rebooted again, no change. Obviously was working before I installed the updates, so did a system restore and back to normal, so at least for my version of Office 2010 there was a bug that junked my outlook starting up.

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    • #1536871

      See here.

      It seems that KB3097877 is at fault for the Outlook issues.

    • #1536877

      The usual swag of monthly updates arrived today, and I downloaded what I wanted, installed and did the usual reboot. Went to open outlook and the start page came up for about 10 secs and immediately shut down. Tried a few more times with the same result. Rebooted again, no change. Obviously was working before I installed the updates, so did a system restore and back to normal, so at least for my version of Office 2010 there was a bug that junked my outlook starting up.

      I have the 64-bit version of Office 2010 on Win7 only and that KB3097877 installed and no problem with it. I use the free AVG antivirus program and it scanned the messages without problem.

      Before you wonder "Am I doing things right," ask "Am I doing the right things?"
    • #1536895

      After installing the 32 offered updates early this morning my Outlook 2010 is also unstable. I am running Windows 7 64 bit with Office 2010 32 bit. KB3097877 was among the hotfixes I installed.

      Outlook seems to crash when certain emails appear in the preview pane. Notably, all of the daily balance reports I have been receiving from Citibank for the last decade cause it to crash. Some other emails also cause a crash. It seems to have to do with graphic content in the email.

      As a workaround I substituted a new icon on the desktop which starts Outlook.exe with the /nopreview switch. Without the preview pane Outlook does not crash as much.

      My command line now reads
      “C:Program Files (x86)Microsoft OfficeOffice15OUTLOOK.EXE” /nopreview

      Maybe the boys from Redmond will fix this soon, I hope.

      Paul_L

    • #1536925

      There is a lot of news about this on windows 7 forums. Lots of people having all sorts of issues with this KB3097877 update, or should I say “downdate”!!

      • #1536961

        I experienced the Outlook problems described above. Removing KB3097877 fixed the problem but if I restart the computer, KB3097877 is automatically reinstalled. Does anyone know how to hide this update? Windows 7 Pro.

    • #1536967

      I just ran a search for available updates manually and found that 3097877 was offered again.

      I installed it and Outlook seems to be functioning normally when viewing html emails. I have switched back to starting Outlook normally.

      • #1536973

        I just ran a search for available updates manually and found that 3097877 was offered again.

        I installed it and Outlook seems to be functioning normally when viewing html emails. I have switched back to starting Outlook normally.

        You are a gamer man than this little black duck.:rolleyes:

    • #1537054

      I do have updates installed automatically. I think that I’ll go ahead and reinstall KB3097877 and see if Microsoft has fixed it.

      I’d still be interested to see if there is a way to stop a specific update from being installed while still allowing automatic updates.

    • #1537063

      There’s been a new version of the update up for some hours already, I’ve been wary of advertising it too soon, I’d prefer to wait a few days and then check for news on how imperceptible it is 🙂

    • #1537129

      I notice that MS is offering this to me as well, I have opted to hide this one for the time being. I am very gun-shy about this particular KB considering the mess it originally made.

    • #1537130

      My problem with the Outlook in question, Win 7 64, is that it works ok until I delete certain items in the email list. It’s been having this problem all day. And yeah, I update automatically at shutdown , which was about 1 am this morning. (I.e., last night.) I will ask for the new update and see if that fixes the problem. Will report back.

      • #1537135

        The Outlook problem reported earlier seems to be quelled after re-dating the KB3097877 update.
        Unless, of course, it only has a problem with deleting one specific email, which I didn’t rediscover on my test. hopefully, all is well, again.

    • #1537133

      My problem with the Outlook in question, Win 7 64, is that it works ok until I delete certain items in the email list. It’s been having this problem all day. And yeah, I update automatically at shutdown , which was about 1 am this morning. (I.e., last night.) I will ask for the new update and see if that fixes the problem. Will report back.
      New updates are installing, 1 of 2. Now completed. Must restart.
      I failed to mention that when it fails, Outlook crashes and restarts.
      then is worked ok and deleted ok until I got down the page, where it crashed again.
      Will report back after restart and test.

    • #1537145

      There was a patched KB released somewhere over 13 hours ago now (see my previous post above) and the Bulletin revised. This should be (re) offered next time you visit WU.

      • #1537199

        Satrow, are you saying that MS have fixed the problems associated with this KB? I would like to see some sort of confirmation if this is the case. At present I am treating this KB like the plague.Sorry if I am cynical, but having been bitten I do not feel like repeating the experience soon.

    • #1537201

      Yes, the newly patched KB dealt with the Outlook (probably most of the other issues as well) glitches, they’ve yet to acknowledge that it affected anything else.

    • #1537251

      I had this problem after this week’s earlier updates, but without the KB in question. My Outlook 2010 worked OK otherwise, but crashed whenever I tried to download any content marked as pictures. This morning I applied the KB3097877. Now the problem is gone.

    • #1537256

      Reinstalling KB3097877 appears to have solved the issues that I had with Outlook. Windows 7 Pro and Office 2010.

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