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  • Transferring Windows live mail to Windows 10

    Posted on Wheeler Comment on the AskWoody Lounge

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 Transferring Windows live mail to Windows 10

    This topic contains 16 replies, has 7 voices, and was last updated by  Wheeler 1 day, 17 hours ago.

    • Author
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    • #2138052 Reply

      Wheeler
      AskWoody Plus

      I’m not sure if this is the right place for this question as I’m new to Askwoody.  I bought my mother a new Windows 10 laptop but I ‘m having trouble getting her email set up.  She was using Windows live mail on her Windows 7 computer.  When I click the mail icon on the new Windows 10 laptop, it asks if I  want to set up email for Outlook, Gmail, Yahoo, or pop3/imap.  I clicked pop3/imap.  It asks you to enter email address, name you want to use, and password.  I entered all that and got the wonderfully helpful “error code 0x80004005”  If I had been talking to an actual person, I would have said “could you be more vague please?”  Any suggestions?   I think the computer is using Windows 10 1809.  TIA.

    • #2138177 Reply

      joep517
      AskWoody MVP
      • #2140316 Reply

        Wheeler
        AskWoody Plus

        Sorry for the late reply.  No go on the privacy setting.  Any other ideas?

      • #2140627 Reply

        Wheeler
        AskWoody Plus

        I’m kind of getting worried since Windows 7 gets less secure by the day.

    • #2138181 Reply

      DriftyDonN
      AskWoody Plus

      Attn: Wheeler

      I’m pretty sure all xxxx.livecom accounts come under OUTLOOK.com control . Same as Hotmail accounts.

      Don

      • #2140317 Reply

        Wheeler
        AskWoody Plus

        It’s not a live.com address

      • #2140361 Reply

        garlin
        AskWoody Plus

        True.  Outlook.com manages all hotmail.com, msn.com, live.com and some personal domains set up through Outlook services.  They just rolled everyone under one cloud.

        • #2140626 Reply

          Wheeler
          AskWoody Plus

          It’s her @wi.rr.com email.  I actually thought she was using Outlook, but when I looked at her computer, I saw Office wasn’t even installed.  Would an incorrect password generate this error message?

          • This reply was modified 6 days, 19 hours ago by  Wheeler.
    • #2138389 Reply

      MikeDiack
      AskWoody Lounger

      Is it feasible to keep using Windows Live Mail – it’s been out of support for ages.

      • #2140362 Reply

        garlin
        AskWoody Plus

        No.  Windows Live Mail was a horrible program, mostly because the Office team didn’t want a real alternative to Outlook. It didn’t even play smart with Hotmail (sigh).

      • #2141151 Reply

        mngerhold
        AskWoody Lounger

        Yes it is – I have a friend successfully doing so.  It may be hard to find the program to install it, I downloaded it from somewhere in case his gets messed up, but have yet to test the installer.

    • #2141042 Reply

      Paul T
      AskWoody MVP

      It may be a corruption issue. Try these commands from a “Command Prompt as Admin”.

      dism /online /cleanup-image /restorehealth
      sfc /scannow

      cheers, Paul

      • #2141629 Reply

        Wheeler
        AskWoody Plus

        Thanks Paul

        It did find corrupt files and repaired them but I still get the error message.  I’d be fine bypassing Windows mail altogether and have her use Gmail or Thunderbird.  I just don’t know how to move her current inbox into Gmail or Thunderbird.

    • #2141859 Reply

      Paul T
      AskWoody MVP

      Try these things to fix the mail app.

      Go to Settings > Apps > Mail and Calendar > Advanced Options. Are the app permissions OK?

      Scroll down and click Reset. Add the mail settings again. Any good?

      Reset, then uninstall and reinstall.

      cheers, Paul

    • #2142090 Reply

      Wheeler
      AskWoody Plus

      All the permissions were on except location so I turned it to the on position.  I reset, rebooted and tried again with no luck.  Under Mail and Calendar I clicked uninstall and nothing happened.  If I go under Mail and Calendar – Advanced Options, uninstall is grayed out.  Would an incorrect password cause this error or would it say “incorrect password”

      Thanks

       

    • #2152867 Reply

      Paul T
      AskWoody MVP

      Maybe you need to be an admin user to uninstall?

      cheers, Paul

      • #2153610 Reply

        Wheeler
        AskWoody Plus

        Sorry Paul.  I forgot to log in before replying to your post so it’s listed as anonymous and awaiting review.  Basically, I exported mom’s email with Windows live mail just to see what format it used.  It saves each email as .eml which can be imported into Mozilla Thunderbird so, if all else fails, I can go that route.  I’m going to try to uninstall the Mail app but it’s an administrator account I’m working out of so I’m not holding my breath

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