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  • Unable to backup system image to external drive

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 Unable to backup system image to external drive

    This topic contains 8 replies, has 4 voices, and was last updated by  Paul T 5 days, 21 hours ago.

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    • #2138160 Reply

      mpw
      AskWoody Plus

      HP Pavilion Desktop TP01-0050

      Microsoft Windows 10 Home, Version10.0.18363 Build 18363, 64bit

      12 GB memory; 1 TB HDD storage D drive; 256 GB SSD storage C drive;

      1 TB external drive F WD Easystore

      PC-W10-drives

      On February 4th I ran a backup of files and folders and a system image using Windows built in backup program.  I had to choose the files rather than let Windows do it because all my data is on the D drive and Windows default locations are on the C drive and pretty much empty.  I put all the files I brought from my Win7 computer on the D drive and set Win10 to save new content there as well.

      I also selected to keep only the latest image and minimize space used by backup.

      I had been having trouble with System Restore and discovered after a sfc scan that the system files were corrupted.  The sfc scan repaired the problem.  Subsequent scans reported, “Windows Resource Protection did not find any integrity violations.” I got SR working the morning of Feb 4, hence the decision to do a back up and system image now that it was fixed and everything was finally working.  (Including HP Envy 5540 Printer and Microsoft Office 2019.)

      The backup finished with no problems.  All my files were there as far as I could tell.  The image also completed.  The whole thing took 1 hour and 10 minutes.

      Windows was set to run at 7:00pm on Sundays by default so I decided to let it run again 5 days later and then stick to that schedule, although this is probably more frequent than I really need.

      Well last night it ran at 7:00pm as scheduled.  Many fewer files were backed up as it only collected what it did not already have which is what is supposed to happen.  But it would not back up a system image.  I let it run about five hours stuck at 97%.  Stopped it and ran it again for an hour or so.  Then cancelled it and started over.  New back up had added a few files from C files, but again when it got to system image it hung on 97% for hours.

      I then tried to just make a system image on the WD Easystore external drive.  No joy.  Still hangs about half way copying C.

      So, I thought maybe the system is corrupt again.  On Feb 6 I had to go back to the “Office Team” to fix some settings in Outlook and the tech had made some changes over remote access, but it was working correctly when he finished.  He fixed the problem.

      I ran sfc scan again with the result, “Windows Resource Protection did not find any integrity violations.”

      I found out how to run DISM /Online /Cleanup-Image /CheckHealth just to see if there was a problem. The result was. “Image Version: 10.0.18363.592, No component store corruption detected. The operation completed successfully.”

      I did not run Chkdsk on the C drive which is an SSD drive.  And anyway, when I clicked C>Properties>Tools > Check or Optimize a box popped up saying there were no problems and no need to run either scan.

      I did run Chkdsk on the WD Easystore external drive and no problems were found.

      I cannot find any indication of corruption, so I don’t think Windows refuses to backup the system image because it is corrupt.

      I do not know what else could be the problem.  I am asking for help to find out why I could complete a backup including a system image one day and five days later I can’t.  I don’t know what is different or where to look.

      I hope I have given you enough information about my computer, the history of the problem and the things I have tried.

      Thank you in advance for any help you can give.

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    • #2138172 Reply

      geekdom
      AskWoody Plus

      Do you have a second external hard drive?

      Try a backup to the second external hard drive. Ideally, there should be at least two backup hard drives, preferably three, and swapped out on each backup. External hard drives can and do fail.

      G{ot backup} TestBeta On hiatus.
      Offline▸ Win7Pro • SP1 • x64 • InUse
      Online▸ Win10Pro • 1909.18363.657 • x64 • i5-9400 • RAM8GB • HDD • CanonMG3620 • Firefox74.0b4 • Windows{Defender/SystemImage/RescueDisk/Firewall}
      1 user thanked author for this post.
      mpw
    • #2138241 Reply

      mpw
      AskWoody Plus

      Thanks for your reply.

      I have a WD Passport, also 1T, but I was getting a lot of Disk errors in the Event Viewer after years of use. I did a scan with WD utilities which reported bad sectors.  So that is why I bought this WD Easystore a couple weeks ago.

      I have done the WD utility scans on the WD Easystore.  Here are the results:

      2020-02-10-WD-Easystore-Utilities

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    • #2138291 Reply

      Paul T
      AskWoody MVP

      Still worth trying a backup to the old disk to eliminate issues on the new one.
      You could try a 3rd party backup to the new disk to confirm it’s a Windows thing. You’d need to install the 3rd party app and run it under Windows to be sure.

      cheers, Paul

      1 user thanked author for this post.
      mpw
    • #2138359 Reply

      geekdom
      AskWoody Plus

      With three separate external hard drives, if one external hard drive fails there are two remaining hard drives with up-to-date information.

      The grandfather-father-son method is one procedure for backing up: the “oldest” hard drive receives the “newest” backup.

      Day 1 Backup 1 Hard drive 1
      Day 2 Backup 2 Hard drive 2
      Day 3 Backup 3 Hard drive 3
      Day 4 Backup 4 Hard drive 1

      Further description here:
      https://en.wikipedia.org/wiki/Grandfather-father-son_backup

      G{ot backup} TestBeta On hiatus.
      Offline▸ Win7Pro • SP1 • x64 • InUse
      Online▸ Win10Pro • 1909.18363.657 • x64 • i5-9400 • RAM8GB • HDD • CanonMG3620 • Firefox74.0b4 • Windows{Defender/SystemImage/RescueDisk/Firewall}
      1 user thanked author for this post.
      mpw
    • #2138361 Reply

      geekdom
      AskWoody Plus

      Microsoft’s document (Windows 8) suggested this:
      “File History checks if Backup schedule exists and is active and if it finds one, it will not let users to turn it on. In this case, users who want to use File History will have to delete the Windows Backup schedule.”

      https://docs.microsoft.com/en-us/windows/win32/w8cookbook/windows-7-backup-and-restore-deprecated

      ———-

      In the absence of further ideas, you might consider turning off file history while backing up. I strongly recommend the grandfather-father-son method for system backups.

      backup

      G{ot backup} TestBeta On hiatus.
      Offline▸ Win7Pro • SP1 • x64 • InUse
      Online▸ Win10Pro • 1909.18363.657 • x64 • i5-9400 • RAM8GB • HDD • CanonMG3620 • Firefox74.0b4 • Windows{Defender/SystemImage/RescueDisk/Firewall}
      • This reply was modified 6 days, 16 hours ago by  geekdom.
      • This reply was modified 6 days, 16 hours ago by  geekdom.
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      1 user thanked author for this post.
      mpw
    • #2138551 Reply

      Vincenzo
      AskWoody Lounger

      What is the file system on the external drive?

      1 user thanked author for this post.
      mpw
    • #2138819 Reply

      mpw
      AskWoody Plus

      TaDa! Got it.

      First of all, File History was apparently always off or at least it was when I found it.

      2020-02-11file-history-

      My old external HD, Passport Ultra, is damaged and fails even the WD Quick Drive Test.  But I tried it anyway, as it was the only other one I had.  Turns out when system image failed, instead of just sitting there a 97% it gave some error messages.

      2020-02-11-backup-on-bad-wd-passport

      Also, some alerts from notifications popped up and I gave permission to each one.

      2020-02-11-protection-history

      That did not work so I just turned off Virus and Threat Protection>Ransomware Protection>Manage Ransomware Protection>Controlled Folder Access>toggle to off

      2020-02-11-Controlled-folder-access

      System image failed again.

      2020-02-11-back-up-on-bad-wd-passport-b

      Volume Shadow Copy Service keeps stopping no matter how many times I set it to run automatically.  So I checked that and it was off again and I started it.  I also checked Windows Backup while I was there and it was running.

      Failed again but with a different error message.

      2020-02-11-backup-on-bad-wd-passport-c

      Per internet research, try changing the name of computer on External drive.  Windows 10 would not allow me to do that so I used manage storage space backup settings to remove all the backup attempts today.  Still system image failed again.

      This time I deleted all files from Passport and used the WD Erase tool, actually I think it reformatted the Passport drive.  Tested with WD Quick drive test tool, Passport External Drive still fails test.  I think it is definitely damaged but has been useful today.

      When I plugged in the now reformatted Passport, I got new error message that I also saw the first time I plugged in WD Easystore, Win 10 did not recognize the external drive, “backup location cannot be found.”

      I just clicked through the already existing backup settings, Passport was found and the rest is history.  I got a complete backup on the damaged WD My Passport Ultra.

      The only different backup setting was letting Windows decide how many system image backups to retain.  Previously I had chosen to just keep just the most recent backup.

      The only other changed setting was I left “Controlled folder access” off.

      I tried a backup on my new WD Easystore and it completed successfully too.  It also created a new fresh backup rather than add to the old backup.  I don’t know why.  And it included an image.

      So it is working.  TaDa!

      Thanks to all for your thoughts and time.

      • This reply was modified 6 days, 7 hours ago by  mpw.
      • This reply was modified 6 days, 6 hours ago by  mpw.
      • This reply was modified 6 days, 6 hours ago by  mpw.
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    • #2139030 Reply

      Paul T
      AskWoody MVP

      Volume Shadow Copy Service keeps stopping

      This is normal, it only runs when you want to make a shadow copy.

      cheers, Paul

      1 user thanked author for this post.
      mpw

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