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  • unable to fix 0xc000007b

    Home Forums AskWoody support Windows Windows 10 Questions: Win10 unable to fix 0xc000007b

    Topic Resolution: Not Resolved

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    This topic contains 11 replies, has 4 voices, and was last updated by  fred 1 month, 3 weeks ago.

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    • #217491 Reply

      fred
      AskWoody Lounger

      Hi, some advice will be very nice 馃檪

      Since June 2018, when I the update of software of Tomtom “Mydriveconnect” stops with a “0xc000007b” stopcode. This is supposed to be a C+ error of some kind. I tried to repair with all the options Tomtom and internet suggested, but without any good result. Checked all the windows files for installation, concistancy , checkdisk harddrive check and repair, =>> nothing helped so far.
      (when rejecting to update this Mydriveconnect software the ‘older version’ still works, so I still can update the Tomtom-GPS).

      Ofcourse, both Windows and Tomtom claim that the failures are the others to blaim.

      Does anyone know if this is repairable, or is it just Windows10 refusing this kind of installer?

      Thank you for an answer, regards Fred

      0xc000007b

      • This topic was modified 2 months ago by  fred.
      • This topic was modified 2 months ago by  fred.
      • This topic was modified 2 months ago by  fred.
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    • #217518 Reply

      geekdom
      AskWoody Lounger

      You didn’t tell us what repairs you attempted, nor the bit-size of your computer.

      Did someone mention a Microsoft Visual C++ Redistributable?

      Group G{ot backup} Win7 路 x64 路 SP1 路 i3-3220 路 TestBeta
      1 user thanked author for this post.
    • #217557 Reply

      fred
      AskWoody Lounger

      You didn鈥檛 tell us what repairs you attempted, nor the bit-size of your computer. Did someone mention a Microsoft Visual C++ Redistributable?

      ofcourse, getting old here, heheh;
      Laptop HP Pavilion i7 64b. Windows 10Home64b; fully patched with HP patches and Windows10 up-to 13setember2018
      Repairs:聽 followed the all leads from Tomtom-helpdesk (this was @#$%!!), and Tom’sHardwareGuide

      I will try the “Microsoft Visual C++ Redistributable”聽 , let’s hope for the best…. thank you

      Will try VisualC++redistributable again….

    • #217563 Reply

      geekdom
      AskWoody Lounger

      Redistributables are here:
      https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

      Different software is built with different distributables.

      If it were my system, I would start with Visual Studio 2017 (x86 and x64); some of the other links redirect to a Microsoft sign in.

      ——-

      I have no idea what in specific you tried in order to repair your program.

      Group G{ot backup} Win7 路 x64 路 SP1 路 i3-3220 路 TestBeta
      • This reply was modified 2 months ago by  geekdom.
      • This reply was modified 2 months ago by  geekdom.
      1 user thanked author for this post.
    • #217586 Reply

      fred
      AskWoody Lounger

      Redistributables are here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads Different software is built with different distributables. If it were my system, I would start with Visual Studio 2017 (x86 and x64); some of the other links redirect to a Microsoft sign in. 鈥斺- I have no idea what in specific you tried in order to repair your program.

      I tried from v.2010; no results… will continue with your link…., ,,,

    • #217602 Reply

      fred
      AskWoody Lounger

      Redistributables are here: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads Different software is built with different distributables. If it were my system, I would start with Visual Studio 2017 (x86 and x64); some of the other links redirect to a Microsoft sign in. 鈥斺- I have no idea what in specific you tried in order to repair your program.

      I tried from v.2010; no results鈥 will continue with your link鈥., ,,,

      Unlucky,聽 installed the Visual Studio 2017 (x86 and x64); again no positive result.; update is startingto install, an after some 20% or so it stops giving the fault-error 0xc000007b聽 …. this remind me of a long time ago with lame installing procedures depending on ancient versions of runtimes…. java was a horrible one….

      PERHAPS you do have other suggestions?

      regards Fred

      • #217606 Reply

        geekdom
        AskWoody Lounger

        I don’t know in specific what has been suggested by the two entities you mentioned earlier, so I don’t know what you have attempted beyond some Visual Studio Redistributables. (It is possible that the correct Visual Studio Redisatributable for your software has not yet been downloaded and installed, but I don’t know.)

        There may be others here who can provide further suggestions.

        Group G{ot backup} Win7 路 x64 路 SP1 路 i3-3220 路 TestBeta
        1 user thanked author for this post.
    • #217614 Reply

      fred
      AskWoody Lounger

      I don鈥檛 know in specific what has been suggested by the two entities you mentioned earlier, so I don鈥檛 know what you have attempted beyond some Visual Studio Redistributables. (It is possible that the correct Visual Studio Redisatributable for your software has not yet been downloaded and installed, but I don鈥檛 know.) There may be others here who can provide further suggestions.

      Thank you @geekdom for your suggestions. As far as I can follow it is not a problem with the Visual C++, it appears to be that a procedure calling that is not allowed, but I do not have a clue what might be the problem, or what caused it.

      Again thank you, and I will continue to search聽 :-), regards Fred

      • This reply was modified 2 months ago by  fred.
    • #217637 Reply

      anonymous

      What Kind+ of Firewall/AntiVirus are you running? Have you tried disabling them while trying to install. Do the download without question finish. You might be trying to run an incomplete file. Do you have another computer to try the install on?

      Firewall and Antivirus can blocking programs from running

      Incomplete Files will not Run.

      Running your download on a different computer will tells us if the download works.

      1 user thanked author for this post.
    • #217663 Reply

      fred
      AskWoody Lounger

      What Kind+ of Firewall/AntiVirus are you running? Have you tried disabling them while trying to install. Do the download without question finish. You might be trying to run an incomplete file. Do you have another computer to try the install on? Firewall and Antivirus can blocking programs from running Incomplete Files will not Run. Running your download on a different computer will tells us if the download works.

      Thanks Anonymous. Indeed you are right. Running ComodoInternetSecurity 10. +Malwarebytes is my Firewall + AV + Intrusiondetection… . The latest step to try is to uninstall CIS completely. I have tried everything else that was advised through the Tomtom.com site and helpdesk, plus the Tomshardware site. But this test is for later in this weekend.聽聽聽 In the mean time I think the install procedure from TomTom GPS software is just not from this era; many people suffering with problems, and combined with the very often crippled updates from Micro$oft it is all a bit misty.聽 This evening there suddely was a new microcode patch, that was just patched tuesday last聽 *grrr*. I will report back when I have finished this test.聽 _it’s a weird hobby this computing_聽聽 sigh.

      Edited for content. Please follow Lounge rules.

    • #219362 Reply

      Noel Carboni
      AskWoody MVP

      Hi, I’m not familiar with your specific software at all, but Microsoft error code 7b hex (123 decimal) is defined in winerror.h as:

      //
      // MessageId: ERROR_INVALID_NAME
      //
      // MessageText:
      //
      // The filename, directory name, or volume label syntax is incorrect.
      //
      #define ERROR_INVALID_NAME               123L    // dderror
      

      Perhaps this could give you some clue as to what’s going wrong.

      Hope this helps.

      -Noel

      1 user thanked author for this post.
    • #219381 Reply

      fred
      AskWoody Lounger

      Hi, I鈥檓 not familiar with your specific software at all, but Microsoft error code 7b hex (123 decimal) is defined in winerror.h as:

      //
      // MessageId: ERROR_INVALID_NAME
      //
      // MessageText:
      //
      // The filename, directory name, or volume label syntax is incorrect.
      //
      #define ERROR_INVALID_NAME               123L    // dderror
      

      Perhaps this could give you some clue as to what鈥檚 going wrong. Hope this helps. -Noel

      Thanks Noel,
      really much appreciated!
      this gives me hope that the problem is in the identification of the hardware of the usb-attachted GPS-device.
      As soon as it will be needed than I will uninstall the device completely, and try to make the device recognized again by Windows10.
      In due time I will report back
      much obliged, regards Fred

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